E mail etiquette

E mail etiquette
1. it's need
2. Importance
3. Do's and Dont's
$. Conclusion

1. Email Etiquette Submitted To: Mrs. Manjoo Saraswat ma’am Submitted By: Komal Agarwal MBA 1 st semester

2. CONTENT Importance Types of E-mail Structure of E-mail Do’s and Don'ts Responding to message. Conclusion

3. E-MAIL ETIQUETTES A way of sending electronic messages or data from one computer to another . The rules of polite and correct behavior. Email etiquette  refers to the principles of behavior that one should use when writing or answering  email  messages.

4. IMPORTANCE   We all interact with the printed word as though it has a personality and that personality makes positive and negative impressions upon us. Without immediate feedback your document can easily be misinterpreted by your reader, so it is crucial that you follow the basic rules of etiquette to construct an appropriate tone.

5. Types of Email No-Reply Email : Tell the receiver something, either a compliment or information where no reply is necessary. Inquiry Email : Need something from the receiver in a reply. Open-Ended Email : To keep communication lines open, for the purpose of some future result or benefit. Action Email : The goal is not the reply, but some action on the part of the receiver.

6. Structure of email To : This field consists of the address to whom   the message has to be sent. This is mandatory. CC: Short for carbon copy. This is optional. The people who were mailed copies of the message. The recipients of the message will know to whom all the copies have been sent. BCC:  Its stands for Black Carbon Copy. It   is used when we do not want one or more of the recipients to know that someone else was copied on the message. This is optional.

7. Subject :  The Subject field indicates the   purpose of e-mail. Attachment:  Attachment contains files that   you are sending, linked documents, pictures, etc. along with an e-mail. Body:  The email body is the main part of an   email message. It contains the message’s text, images and other data (such as attachments). The email’s body is distinct from its header, which contains control information and data about the message (such as its sender, the recipient and the path an email took to reach its destination). Signature:  Name of the sender Structure of email

8. Do’s It should be short, crisp and formal. Be straightforward. Make it intriguing for readers . Subject line Don'ts Using caps lock or too much punctuations(!!!). Use of special characters such as *%&# and^. Longer than 50 characters. Misleading content. Avoid spelling mistakes.

9. Do’s Use “Hi” or “Hello”;To be more formal or use “Dear (insert name).” Comma at the end. Example : Dear , Hello, Hi, etc. It should be respectful. Salutation Don'ts Using “Hey,” “ Yo ,” or “ Hiya ” isn’t professional . Shorten a person's name .

10. Do’s It should be in paragraph or bullets. Proofread your message; to avoid spelling and grammar mistake.(F7) Acceptable abbreviations such as; PFA, PFB,FYI. body Don'ts Don't use humor. Avoid all-capital-words. Avoid use of emoji . Avoid use of u nnecessary acronyms or abbreviations and punctuations . Avoid multiple colours and font. Keep away from e motional and sarcastic e-mail.

11. Have a strict turn- around time within which you do respond to emails. Begin with a thanks for writing in. If you need more time to respond to an email, send a quick one first requesting them for that time. Prioritize your emails ; reply to urgent ones urgently. Responding to messages

12. Write clearly and precisely. Include a sharp & catchy subject line. Be professional in all aspects. Use Proper Grammar. Recheck your email recipients list.  Send only relevant content. Offer your further assistance. conclusion

13. “ YOUR E-MAIL IS A REFLECTION OF YOU”