Evolution of UTS.pptx

Evolution of uts

1. Evolution of Unreserved Ticketing System ( UTS ) 1

2. Unreserved Ticketing System (UTS) is the predominant ticketing system on Indian Railways in terms of the number of passengers it serves. Twenty one million passengers travel daily on Indian Railways using the unreserved journey facility. An unreserved ticket authorizes these journeys but as the name implies, offers no reserved seats or berths . This facility is predominantly used by commuters and suburban travelers – over short distances where assured seating is not a necessity. The application was rolled out in Aug 2002 and is now operational at nearly 6229 locations over 16 Zones of Indian Railways and KRCL . 2 1. About UTS Project

3. 3 2.1 Manual Systems (1971-2005) Card Ticket CVM SPTM Features Standalone machines Fast ticketing Easy to operate due to limited options Manual Station level accounting 2. Ticketing System Before UTS

4. 4 ARTS STEAM Advanced Rail Ticketing System Developed and Maintained by CMC Implemented in 1998 Standalone machines EPROM based system Season Ticket & Enhanced Accomodation Management Developed and maintained by CRIS Implemented in 2001 Operational only on CSTM,PUNE and BCT Divisions of CR & WR Flat file system Suburban Season Tickets including Multi-Routes 2. Ticketing System Before UTS 2.2 Ticketing Application

5. 5 Manual Ticketing system Card tickets: Pre-printed tickets with fixed destination, class, fare etc. SPTM system: Manual intervention required in updating program logic CVM coupons: Prone to fraud Limited type of transactions. Lack of centralized control over individual booking offices. No Centralized accounting & traffic/statistical analysis at management level 3. Genesis of UTS System 3.1 Drawbacks of systems before UTS Ticketing Applications before UTS Limited type of transactions. Chance of data manipulation ARTS: Non-availability of the cancellation facility across-the-counter ARTS: Manual intervention required in updating program logic No Centralized accounting & traffic/statistical analysis at management level

6. “A Pilot Project has been sanctioned for Northern Railway for developing a system of Unreserved Ticketing . This pilot project is being executed for Delhi Area covering 23 stations and Zonal Server will be located at IRCA, New Delhi and these 23 stations will be provided dumb terminals which will be connected to Zonal Server .” 6 3. Genesis of UTS Project 3.2 Project Sanction As per Railway Board‘s Commercial Circular No. 43/2002 dated 07-Jun-2002,

7. 7 New Delhi Delhi Nizamuddin Ghaziabad New Delhi UTS UTS UTS Station Server UTS Delhi Nizamuddin Ghaziabad UTS Zonal Server UTS UTS UTS Location-2 Location-1 Location-3 3. Genesis of UTS Project 3.3 Project Launch (2002)

8. Features Journey Tickets Concessional Tickets Platform Tickets Season Tickets BPT Cancellation/Special Cancellation Non-Issue Software Front-End - C/C++ Backend – Sybase ASE Client Connection - Telnet UTS Terminal Hardware Dumb Terminal Keyboard Dot matrix Printer Infrastructure Server – IBM/Sun Solaris OS - IBM-AIX / Solaris 8 3. Genesis of UTS Project 3.4 UTS System Overview (2002- 2008) *The business rules and fares in UTS are determined by the policies of the Ministry of Railways.

9. 9 Chennai DC Southern Railway South West Railway Secunderabad DC South Central Railway Mumbai DC Western Railway Central Railway West Central Railway Kolkota DC East Coastal Railway Eastern Railway South East Railway South East Central Railway North Frontier Railway New Delhi DC Northern Railway North East Railway North West Railway Gorakhpur DC North East Railway Patna DC East Central Railway 3. Genesis of UTS Project 3.4 Expansion of UTS (2002–2008)

10. 4. Thin Client 4.1 Smart Ticketing Terminal Launched in 2003 at ECR zone To issue uninterrupted ticketing round the clock, Thin Clients were introduced in 2003-04. Thinclient is an embedded device having footprint of Operating System & RDBMS and having capability of issuing tickets in disconnected mode for 3 days in case of network failure. The transactions done in Thinclients are synched through Mobilink server to the central server every 8 minutes. Thinclients are remotely configured at the time of commissioning.

11. 4. Thinclient 4.2 Data Synchronization TC –LOCATION 1 TC –LOCATION 2 TC –LOCATION 3 TC –LOCATION 4 REPORTING DATABASE SYNCRONISATION SYNCRONISATION SYNCRONISATION SYNCRONISATION SYNCRONISATION PRODUCTIONDATABASE MOBILINK REPLICATION

12. 4. Thinclient 4.3 Release Management Thin Client Release Management Features Release of Executable, Scripts, Database Changes Simultaneous Release across all thin client Time bound release Application login restriction for non released clients Central tracking of releases Release through Mobilink server Mobilink Server Build Software Release Thin Clients

13. 5 . UTS Application (DT & TC) 5.1 Key Features Project Integration PRS GST IPAS HRMS CPG AIMS MERS TTE Lobby NTES TAMS eDristhi FOIS RBS Ticketing Service Journey Tickets for Suburban & Non-Suburban Journey Ticket for Hill Sections Concessional Tickets Blank Paper Tickets Tickets on ePass & ePTO to Railway Staff Single Route Season Tickets Multi route Season Ticket Platform Tickets Tourist Tickets Rail-cum-Road Tickets Cancellation/Spl. Cancellation/Non-Issue Non Ticketing Service Miscellaneous Tickets e.g. Add-on Superfast surcharge, reservation charge, MMTS surcharge , Season I-Card Parking cum Platform Ticket Remittance of cash by Ticket Checking Staff License Fee Receipts More than 100 types of Money Receipts

14. Payment Options Cash Vouchers Credit Card Debit Card BHIM UPI Project Integrations PRS GST IPAS HRMS CPG AIMS MERS TTE Lobby NTES TAMS eDristhi FOIS RBS Point of Sales UTS Counter Dumb Terminal Thinclient Ticketing Agents (JTBS/YTSK/STBA) P-UTS Halt Agent Ticket in Regional Languages Kannada Telugu Tamil Malayalam Marathi Gujarati Punjabi Bengali Odia 5 . UTS Application (DT & TC) 5.1 Key Features (Contd..)

15. Ticketing services for the unreserved sector were outsourced as per Railway Board's Jan Sadharan Ticket Booking Sewa (JTBS) scheme launched in January 2007 as a pilot project in NR and later extended to all zonal railways. Various types of ticketing agents introduced in UTS application JTBS & YTSK – Jan Sadharan Ticket Booking Sewak & Yatri Ticket Suvidha Kendra: Private agents operating from their own premises STBA – Station Ticket Booking Agent: Private agents operating at existing booking offices Halt Agent – Operates at the stations without booking office, sales pre-printed tickets issued from Serving station 5. UTS Application 5.2 UTS Ticketing Agent

16. 16 6. ATVM 6.1 Automated Ticket Vending Machine Automatic Ticket Vending Machines (ATVMs) are unmanned self-operated kiosks used by passengers themselves to buy unreserved tickets through RFID based smart cards. ATVMs were first introduced in Mumbai in Oct’2007 It provide an easy graphical interface for ticket transaction so that the user can himself operate these machines. It helps reducing the queue at existing ticket counters, providing an alternate unmanned ticketing solution. Presently, more than 3500 ATVMs are installed across 15 Zonal Railways except Northeast Frontier Railway and KRCL. Journey, Platform and renewal of Season ticket is allowed on ATVM. Initially, ATVM was designed to continue ticketing without network as in Thinclients for 24 Hours.

17. 6. ATVM 6.2 Working Flow Bin Management System Smartcard Management System Atomatic Ticket Vending Machine Printed Ticket through ATVM Machine Card issue receipt Smart card Received through vendors and issued to location or terminal through BIN MANGEMNET Issued Recharge Duplicate Deposit Management Console Smartcard

18. 18 6. ATVM 6.3 Key Features Ticketing Service Non-concessional Journey Ticket Map based Fast Booking for top 30 destinations All other stations through Station Not in Map Platform Ticket Renewal of Non-concessional Season Ticket Printing of Mobile Paper Ticket Non Ticketing Service Recharge of Smart Card On SMC Counter Money Receipt on UTS Counter Online Portal ( UTS on Mobile) Cash Payment on CoTVM UPI payment on ATVM Next Train Avaialability

19. 19 6. ATVM 6.3 Key Features (Contd..) Tri-Language Support Information on Kiosk can displayed in 3 languages, viz., Hindi, English Regional language Facilitator Support A special smartcard (“Facilitator Card”) is issued to facilitator who are Railway appointed person. Like ticketing agent they can sell ticket to passenger from ATVM assigned to then using this card. Supervisory Options Roll change Transactions Enquiry System Diagnostics Ticket in Regional Languages Kannada Telugu Tamil Malayalam Marathi Gujarati Punjabi Bengali Odia Recharge Bonus For every card recharge, 3% of recharge amount is added as bonus on card.

20. 20 7. CoTVM Currency Operated Ticket Vending Machine (CoTVM) CoTVM CoTVM is an extension of ATVM with the additional option of “Payment by Cash” Both Currency Bills and Coins are accepted by CoTVM.

21. 21 8. UTSonMobile App 8.1 About UTS on Mobile Project has been launched on 25 th  Dec 2014 for Android and Windows smart phones at Mumbai as pilot project with following objectives. To reduce queues at Stations User reachability at the door step Cope with latest technology Journey, platform and season tickets can be booked through this App. Initially only paper ticket option was provided for ticket booking using R-Wallet. Ticket needs to be printed from ATVM/UTS Counter at source station. A website named  www.utsonmobile.indianrail.gov.in  is available for passengers for registration and creation/recharge of R-wallet.

22. 22 8. UTSonMobile App 8.2 Key Features Passengers can predefined their frequent travel route and book journey ticket in single click. Quick Booking The Passenger can see the status of each transactions (booking/Recharge) Transaction Status Book Journey, Platform Season & Misc. Tickets Book Ticket Manage R-wallet like current balance, recharge, passbook view, surrender wallet. R-Wallet Show already booked tickets with rebook option. Booking History The passenger will use this to show ticket as and when asked by TTE/TC. This feature is for paperless ticket Show Ticket Next Train Availability The passenger can see the next available train for a particular pair of stations. Available in different regional languages Multi-lingual support QR code Booking Allow booking in geofenced area. Multiple Payment options UPI ,Net banking, Debit, Credit card & Wallets

23. 23 8. UTSonMobile App 8.3 Paperless Ticket Paperless ticket was launched in 2015. Ticket is delivered to UTS Mobile App and can be viewed using ‘Show Ticket’ option. Geo-fencing and Device-binding was introduced in UTS on Mobile app for paperless ticket to cater below points: Restrict the onboard ticketing Allow Ticket booking only in the non-ticketing areas Non-editable/Non-forwardable/Non-Duplicate tickets Showing of tickets without network Securing ticket data Restricting Fake GPS Apps(mock location) Ticket booking is only allowed if user is outside geo-fenced area i.e area in which ticket booking is allowed User was allowed to book ticket within 2-10 km radius from source station for Suburban. 5-20 km radius from source station for Non-suburban.

24. Mobile customer care application is a desktop application provided to Zonal Railways to respond and resolve passenger complaints on UTS Mobile ticketing application. PASSENGER DETAILS ZONE BALANCE REACTIVATE WALLET RESEND SMS INIT SURRENDER RWALLET ENQUIRY R-WALLET ACCOUNT STATUS HANSET CHANGE REQUEST R-WALLET REACTIVATION AFTER 90 DAYS OTH TICKET DETAILS CANCEL TICKET DETAIL-OTH PRINT RESET DETAILS NOTIFICATION LINE BLOCKAGE QR CODE GENERATION MUTS ZONEALLOWED COMBINATION ROUTE BASED TICKETING 8. UTSonMobile App 8.4 Mobile Customer Care Application

25. Android & iOS app is available for TTEs to check the paperless ticket 8. UTSonMobile App 8.5 TTE Mobile App

26. 26 9. Evolution of UTS Infra Infratructure Migration 2002 (Inception of UTS ) Servers: IBM-AIX Server/Sun-Solaris for UTS Application/DB Server Dell RHEL Servers for Mobilink Features: IBM’s HACMP (High-Availability Cluster Multi-processing) Tivoli’s Storage Manager integration Sybase ASE servers running in companion mode with HACMP From 2009-2012 (1’st Infra Migration) Servers: HP/UX server for UTS Application/DB Server/Replication Dell RHEL Servers for Mobilink Features: Server virtualization (vPAR) Separate Application Server Sybase DB server with Cluster Edition Load Balancer Replication server From 2019-2021 (2’nd Infra Migration) Servers: Dell Chasis MX7000 Dell Blade servers MX7400 Features: RHEL Virtualization Identity Management Domain Name System Servers High capacity Storage High-end Backup-Solution Automated Tape Library Server Load Balancer

27. 10 . Business Continuity in UTS 10.1 Disaster Recovery & Data Replication

28. 28 10. Business Continuity in UTS 10.2 Disaster Recovery & Data Replication UTS DR is operational since 2012. UTS DR is sanctioned to cater up to two city failure. Established at Secunderabad (Seismic zone 2). UTS DR is used for the critical service failure and during the drill. Planned Activity: Switching of ticketing to disaster recovery server may for planned maintenance of database, new application releases, hardware replacement, operating systems maintenance activities, storage maintenance, patching of servers and any proactive action where downtime required more than 30 minutes. Unplanned Activity: Switching of ticketing to disaster recovery server will be required in case of corruption of database, improper new release, server’s hardware failures, storage failure, server power failure and any other issue which affects the ticketing and recovery time estimate is more than 30 minutes. If the estimated recovery time is more than 24 hrs then the Thin clients of the particular zone should also need to be shifted to DR site.

29. 29 11. Online Coaching Balance Sheet 11.1 About Computerised Coaching Balance Sheet was introduced to facilitate & showcase the Station Earning in a fast, easy, accurate and time-bound manner reducing the overhead of Station Staff as well as Account-Offices to write or verify the data manually on-paper. As a Pilot Project under UTS , it was first introduced on 01-01-2012 over Allahabad (now Prayagraj) station of NCR Zone and gradually proliferated over other stations and Zonal Railways. As on Date around 6223 Stations are using the Online Coaching Balance Sheet over 16 Zonal Railways . CR 380   NCR 302   NWR 435   SR 538 ECOR 256   NER 311   SCR 561   SWR 271 ECR 404   NFR 394   SECR 199   WCR 266 ER 410   NR 746   SER 258   WR 492

30. 30 11. Online Coaching Balance Sheet Based on the familiarity of Station staff with UTS ticketing Client , Online Coaching Balance Sheet provides a similar interface with the integration of other projects like PRS, PMS & TAMS for fetching and transfer of data using the cutting edge technologies of Web-Service & ESB integration . OCBS PRS TAMS PMS PRS : Passenger Reservation System PMS : Parcel Management System TAMS : Traffic Account Management System 11.2 Integrations

31. 31 12.1 About UTS DW project was sanctioned in 2012 UTS DW was migrated to PRS DW server in 2019. DW Reports are published at https://primes.indianrail.gov.in/PRIMES/login It contains FY 2016-17 onwards data ( i.e. 7+ years data) . Total EDW database size is 20 TB (UTS+PRS) and it is currently utilised 68%. Data integration (ETL tool) ODI 12.2.1.4 for data extraction and loading. 12. UTS Data Warehouse & Reporting

32. 32 12.2 Architecture 12. UTS Data Warehouse & Reporting Replication Servers via Secunderabad STAGING SERVER DELHI KOLKATA MUMBAI CHENNAI OLTP SYSTEM WEB-INTERFACE (dw.indianrail.gov.in) Zonal Railways Divisions Railway Board ETL SYSTEM (EXTRACT TRANFORM LOAD) DW SERVER Developer DW SYSTEM

33. 33 UTS Reporting Interface UTS Dashboard. UTS DW reports. (consists of 31 reports menu) Digital Transaction Reports. UTS-PRS Combined Reports Report Builder (user can generate report dynamically as per requirement) Report Monitoring at DB level UTS Reports Help Section 12.3 PRIMES Portal 12. UTS Data Warehouse & Reporting

34. 34 13 . Various Other Point Of Sale M-UTS (Mobile UTS) MUTS is a mobile app to issue unreserved tickets using an Android-based mobile device MUTS can be used by Railway Operators and Agents (Halt/JTBS). MUTS supports ticket printing through Bluetooth printers. Rolled out in 2019 at Sultanpur Lodi Station of NR ETM (Electronic Ticketing Machine) ETM is a ticketing application on Android platform to issue Journey, Platform and Season ticket. It consists of a Hand Held Terminal along with Bluetooth thermal printer. Printing of ticket is through Bluetooth printers. Inaugurated in May 2016 at NZM station of NR P-UTS (Portable UTS) P-UTS is a UTS Terminal having UTS Thin client, Thermal Printer(3 inch), Monitor, Key board assembled in a suitcase to make the terminal portable. P-UTS terminal is portable and can be taken from one location to another. Works in disconnected mode for 1 day Launched at Chennai station of SR

35. 35 14 . UTS in nutshell 14.1 Locations and Terminals UTS Locations 6229 ATVM Locations 1334 BS Locations 6223 Total Terminals 15441

36. 36 14 . UTS in nutshell 14.2 Utilization of Point of Sale (%)

37. HHT Mobile Devices Thin Client ATVM CoTVM Dumb Terminal OCR Kiosk Connected mode Dumb terminal, ATVM, CoTVM, SMC, OCR & Mobile Standalone mode Thin client & HHT EPD 14. UTS in nutshell 14.3 EPD’s in UTS

38. UTS IPASS HRMS TTE Lobby PRS RBS CPG MERS NTES E-Drishti TAMS PMS GST FOIS IR DASHBOARD WA UMANG UTS data is shown on FOIS website To fetch of employee detail of TTE/TC To fetch the details of employess for EPASS/EPTO To receive details of Trip ID for TTE MR Validation of GSTIN To receive advance deposit of JTBS/YTSK paid online To show trains within 4 hours To receive PRS data in Balance Sheet Creation of routes duly vetted with RBS data To send Passenger traffic & revenue details, OD pair report Integration for digital payment To send Passenger data and other coaching earning for MR dashboard To send military data and EDP reports To exchange details with balance sheet To fetch PMS earning in coaching balance sheet To provide UTS number enquiry To provide fare enquiry and ATVM position 14.4 Integrations 14. UTS in nutshell

39. 39 14 . UTS in nutshell 14.5 Summary of Tasks Completed in Past 6 months per Region (Nov’2022 to Apr’2023) * Based on data from Mumbai region

40. 40 14. UTS in nutshell 14.6 Different Applications managed under UTS Dumb Terminal Application Thin Client Application DBA Applications Terminal Definition Module (TDM) Operator Definition Module (UDM) JTBS/YTSK Agent Definition Utility STBA Definition Utility Halt Agent Definition Utility POS Definition Utility P-UTS Definition Utility

41. UTS RBS data integration Web utility provided railways for defining routes in UTS by vetting with Rate Branch system (RBS) IDEA - Integrated Data Entry Application Web utility provided to railways for Station Definition Platform Fare update Display of I-Card details 14. UTS in nutshell 14.7 Different Application & Utilities under UTS

42. Repository Management System Web utility for internal UTS team for Centralized repository of Releases & Testing & other resources . 14. UTS in nutshell 14.7 Different Application & Utilities under UTS

43. Thank You !