Experts live - Improving user adoption with AI

Bekijk de slides van onze sessie Enhancing Modern Workplace Efficiency op Experts Live 2024.

1. Elise van den Bosch Enhancing Modern Workplace Efficiency: Improving user adoption with AI Jeroen van Steijn

2. Elise van den Bosch Change- & Adoption consultant Jeroen van Steijn Team Lead Data & AI Speakers

3. Prepare for the age of AI; Examples of AI in the present day. Improving User Adoption with AI

4. 1. Fears of an adoption consultant What are we going to discuss? 3. Insight in the adoption process 2. Adoption without AI 4. Practical examples

5. “Can AI provide personal touch?” “A bot is not going to provide classroom training!” “A Bot will not be able to do Floor Walking” “ Will AI eventually take over my job?” An adoption consultant's fears

6. Manual adjustments Individual wishes and demands Material is quickly outdated Custom work is a lot of effort and time Adoption challenges

7. Adoption Process AT-A-GLANCE Preparation Project plans Communication Building a Team Project Team Key-user network Instruction Training Instruction material After Care Floorwalking Meetings Evaluation Conducting reviews Analyzing Improving 8

8. 1. Preparation .. .. ..

9. 1. Preparation Actions Adoption plan Communication plan Challenges Writing plans = time consuming Aligning plans with customers needs Aligning plans with organization and sector

10. Example Phase 1 Preparation: AI Solution: CoPilot / ChatGPT

11. Example Phase 1 Preparation: AI Solution: CoPilot / ChatGPT

12. AI Solution: CoPilot / ChatGPT Ask one thing at a time Provide context Use the right model for the job See all the great content available for the adoption of AI!

13. 2. Building a Team .. .. ..

14. 2. Building a Team Actions Forming project team Forming a key-user network Challenges High level of involvement Not always available

15. Example: Phase 2 Building a Team AI Buddy & SharePoint knowledge base

16. Example: Phase 2 Building a Team AI Buddy & SharePoint knowledge base

17. Example: Phase 2 Building a Team AI Buddy & SharePoint knowledge base

18. Example: Phase 2 Building a Team AI Buddy & SharePoint knowledge base SharePoint AI Buddy Where do I store files? OneDrive SharePoint Teams I Message Where to store files? OneDrive SharePoint Teams

19. Feedback loop Integrate the 'Adoption buddy' with manuals; M issing information is returned as feedback; Using C opilo t to update the manual.

20. 3. Instruction .. .. ..

21. 3. Instruction Actions Training Instruction material FAQ’s Videos Roadmaps Challenges Customization Solutions are always changing

22. Example Phase 3: Instruction: AI Solutions: Personalized Manuals

23. Example Phase 3: Instruction: AI Solutions: Personalized Manuals

24. 4. After Care .. .. ..

25. 4. After Care Actions Floorwalking (Digital) meetings Challenges Lowering resistance to change Time consuming

26. 5. Evaluation .. .. ..

27. 5. Evaluation Actions Conducting reviews Evaluation forms Feedback loops Analyzing & Improving Challenges Improving based on feedback Summarizing feedback

28. Example Phase 5: Evaluation AI Solution: analyze evaluations

29. Example Phase 5: Evaluation AI Solution: analyze evaluations

30. Conclusion Not everything is solved with AI; Adoption can become more personal by using AI; AI is about providing a more valuable experience.

31. Our advice Start with utilizing AI so that you: Understand what AI can and cannot improve; Start improving your adoption process today!

32. THANK YOU Are there any questions? Please evaluate this session in the App.

33. https://forms.office.com/r/8u1Cz0Piww?origin=lprLink