Formal and Informal email writing

#Managerial #Communication #Szabist #Karachi The topic is "Formal and Informal Email Writing". By Ms. Zahra Sethi

1. Presented By: Yousif Solangi Umer Aftab Syed Aimen Hassan Mohsin Saleem Presented To: Ms. Zahra Sethi Managerial Communication, EMBA, SZABIST Karachi “ FORMAL AND INFORMAL EMAIL WRITING”

2. Difference Between Formal and Informal Email Formal Email Informal Email Purpose The purpose is to sent important and business messages. Responses to queries, Sales & Marketing Proposals. Formal emails can be solicited or unsolicited Purpose The purpose is just to communicate or to message for having a informal meeting They can be solicited however mostly they are unsolicited.

3. Difference Between Formal and Informal Email Formal Email Informal Email Audience Identifying the Audience is the most critical part of the Email. The whole structure & tone of the email depend on the target audience. For instance tone of email for assigning tasks to your staff is totally different then replying to complain of a customer. The target audience is work colleagues and business clients. Audience The target audience is usually friends and family.

4. Difference Between Formal and Informal Email Formal Email Informal Email Subject Line Subject line is like the Headline of a newspaper. Subject should be giving a basic idea about the purpose of email. Subject Line No Particular subject required for informal email. However if the email is for a particular purpose it is better to replicate such purpose in the subject.

5. Difference Between Formal and Informal Email Formal Email Informal Email Style & Accuracy Professionally formatted, Use of Paragraphs The accuracy in spelling, punctuation and grammar is required. eg : Thank you for your response. Style & Accuracy Free from any style, normally very small messages are sent through such emails The grammar and punctuation doesn't matters a lot. Eg:Thanx for ur email

6. Difference Between Formal and Informal Email Formal Email Informal Email Opening & Closing There is proper beginning and ending pattern. Example : Dear Sir / Madam (beginning ) and Yours respectively (ending) Message starts courteously and with a reference (where applicable) Closing with a courteous line and with signature of the sender Contractions can not be use. How are you? Where are you? Opening & Closing As such no pattern required. Opening informally with Hey or Hello Closing with first name or initials Contractions can be used. How’re you? Where’re you?

7. Sample of Formal Email To: Mian Omer Shah From: Syed Aimen Hasan Subject: Broadband Connectivity Issue Dear Mr. Mian Omer Shah My name is Syed Aimen Hassan and I am a PTCL   Customer, having  PTCL  Landline no:   021-36633333. I am currently using three services from PTCL, i.e. Landline Phone, Broadband Internet & IP Smart TV.  On September 25 th , 2017 my IP TV started h anging after every 15-20 minutes, as I am facing broadband connectivity issue, however the problem continued and the TV device got hanged up after every 5 minutes. On September 27 th , 2017 I registered my complaint at  PTCL  Helpline 1218 and they assured me to resolve the problem in 24 hours and that a PTCL Correspondent will visit my home soon. It has been five days since then no representative from   PTCL has contacted me to resolve the matter. I had contacted 1218 several times but PTCL representatives seem helpless as they tell me that they have forwarded the problem to relevant Exchange of my area ( Nazimabad ). I have also called Nazimabad Exchange several  times but no one receives the calls. I request you to kindly look into the matter and resolve the issue as it has been a week since I registered my complaint.   Summary of my details are as follows for your convenience Phone No : 021-36633333 Complainant Name : Syed Aimen Hassan Complain No : 46 Complainant Mobile No : 0322-2119447 Complain Registration Date : September 27, 2017 Furthermore, I would also request you to take steps that all the complaints at 1218 are timely and properly addressed . Looking forward to your co-operation Regards Syed Aimen Hassan EVP Customer Care PTCL

8. Sample of Informal Email To: Aimen @gmail.com Subject: Bahria Information ? Hi Aimen How are you doing? Listen, I have been assigned to work on Bahria town accounts by my company and then I recall that you once told me that you have also worked on Bahria town accounts last year … so I was wondering if you could help me and give me some information regarding this client. Lets plan to meet this saturday . Thanks , Mohsin