FRONT OFFICE SERVICES TECHNOLOGY AND LIVELIHOOD EDUCATION SUBJECT

FOR CLASSROOM OBSERVATION TOOL IN TECHNOLOGY AND LIVELIHOOD EDUCATION SUBJECT

1. Technology and Livelihood Education FOURTH QUARTER

2. Direction: Suppose, you are now a front office clerk, describe the use of the different equipment, tools, and paraphernalia. Write your answer on the space provided. TOOLS AND EQUIPMENTS USAGE RECEPTION DESK   TELEPHONE   KEY RACK   PRINTER   CARD VERIFIER  

3. TLE 8 assignment

4. MY SCRAPBOOK OF FRONT OFFICE TOOLS, EQUIPMENT AND PARAPHERNALIA WITH THEIR CORRESPONDING USAGE   Direction: Look for pictures of the different front office tools, equipment, and paraphernalia from magazines or old newspapers. Cut them out and creatively put them on a long bond paper. For every picture, write their usage as captions.

5. THANK YOU FOR LISTENING!

6. FILL ME IN. Direction: Fill in the missing letter to complete the word. 1. _ ec_pt_on D_sk – is used to welcome customers that arrive in the hotel to check in.

7. F_x M_ch_ne – is used to receive of send official documents.

8. K_y C_rd – is used to open guest rooms.

9. 4. C_rd V_rif_er – used to validate and process card payments.

10. 5. G_est F_l_o – is used to contain all transactions of both cash and credit occurred by each resident guests.

11. Direction: Identify the pictures given their usage. Write your answer on the box provided. Room Key Rack Guest Folio Rack Call Accounting System Credit Card Imprinter Wake-Up Devices  

12. Direction: Identify the pictures given their usage. Write your answer on the box provided. Used to display all the room key in room order with the status, room type and condition of the room. Room Key Rack Guest Folio Rack Call Accounting System Credit Card Imprinter Wake-Up Devices   6.

13. Direction: Identify the pictures given their usage. Write your answer on the box provided. Used to make a reminder (alert call) to the guest Room Key Rack Guest Folio Rack Call Accounting System Credit Card Imprinter Wake-Up Devices   7.

14. Direction: Identify the pictures given their usage. Write your answer on the box provided. Used to store guest folios which are arranged by guest room numbers. Room Key Rack Guest Folio Rack Call Accounting System Credit Card Imprinter Wake-Up Devices   8.

15. Direction: Identify the pictures given their usage. Write your answer on the box provided. Used to copy and print credit card information of the guest Room Key Rack Guest Folio Rack Call Accounting System Credit Card Imprinter Wake-Up Devices   9.

16. Direction: Identify the pictures given their usage. Write your answer on the box provided. Used to capture, record, and cost telephone usage Events. Room Key Rack Guest Folio Rack Call Accounting System Credit Card Imprinter Wake-Up Devices   10.

17. Directions : Choose the letter by encircling the best answer. 11. A device that is able to accept instant bookings even when there is no clerk available at the front desk is called _____________. a. fax c. computer b. printer d. telephone

18. 1 2. An equipment that is used in typing documents and storing information is called __________. a. computer c. logbook b. typewriter d. keyboard 13. An electronic device for registering and computing transactions which is usually attached to a drawer for storing cash. a. cash register c. cash box drawer b. guest folio rack d. key card marker

19. 14. An electronic device that is used in processing card payments. a. card verifier c. cash register b. card imprinter d. key card verifier 15. A machine that detects the security features of bank notes in order to determine whether a bill is fake or genuine. a. fax machine c. ving card b. bills detector d. key card verifier

20. 16. A frequency identification technology used to lock rooms for security purposes. a. room key c. ving card b. key rack d. cork board 17. It is used by bell boys to transport/carry the luggage of the guests. a. bellboy cart c. service trolley b. luggage rack d. room boy’s cart

21. 18. A framework of bars, wires, or pegs on which keys are placed when leaving the room. a. key rack c. cash box drawer b. drop vault d. guest folio rack 19. A non-electronic and manually operated machine that makes an imprint of the face of the credit card used in payment at the front desk. a. fax machine c. cash register b. credit card imprinter d. credit card verifier

22. 2 0. A card issued by a bank allowing the holder to purchase goods and services to be paid on a specific period of time. a. credit card c. credit card voucher b. credit register d. credit card imprinter 21. A material that aids the passenger in identifying his own bag. a. notice slip c. luggage tag b. empty envelop d. registration form

23. 2 2. A device used to place and accept bookings through voice call is called ______________. a. fax c. in-person b. internet access d. telephone 23. A form that is filled with personal information of the guest to trace records. a. general folio c. registration form b. no –show form d. cancellation booking form

24. 2 4. A record of information about people who visited a certain place with time of arrival and departure. a. luggage tag c. Ving Card b. log book d. notice slip 25. A secure container usually made of metal that is used to store valuables and is being sealed for safety and protection of items. a. fax machine c. cash box drawer b. luggage box d. safety deposit box

25. Directions: Write TRUE if the statement is correct, and FALSE, if it is wrong. 26 . Key rack is framework of bars, wires, or pegs on which keys are originally placed when leaving the room. 27 . Card verifier is a machine for printing text and pictures on paper. 28 . Guest folio rack is an equipment that stores guest folios in a cabinet.

26. 29 . Reservation Form is a form to keep all the information of their visitors. 30 . Envelop is a common packaging item, usually made of thin, flat material.

27. RECEPTION DESK FAX MACHINE KEY CARD CARD VERIFIER GUEST FOLIO ROOM KEY RACK WAKE UP DEVICES GUEST FOLIO RACK CREDIT CARD IMPRINTER CALL ACCOUNTING SYSTEM 11. A 12. A 13. A 14. A 15. B 16. C 17. A 18. A 19. B 20. A 21. C 22. D 23. C 24. B 25. D 26. TRUE 27. FALSE 28. FALSE 29. TRUE 30. TRUE