How Chatbots Work Chatbots use natural language processing (NLP) to understand and respond to user inputs. They can be rule-based or use machine learning algorithms to improve their responses over time. Chatbots can be integrated into various platforms such as websites, messaging apps, and virtual assistants.
Applications of Chatbots Chatbots are used in customer service to provide quick responses to common queries, in e-commerce to assist with product recommendations and order tracking, in healthcare to offer medical advice and appointment scheduling, and in many other industries to automate repetitive tasks and improve user engagement.