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1. Why is communication important? Effective communication is essential for both individual and team success as it can help you reduce misunderstandings, develop strong relationships and establish yourself as an active team member.

2. Importance of good communication Relationship building is the ability to establish strong personal and professional bonds. Communication, trust, support and equality are some important features of relationship-building abilities. Improves employee engagement . Leaders with effective communication identify and understand problems and find solutions to improve their workflow. Building relationship Improves employee engagement

3. Decision-making communication is  the process of sharing information, opinions, and feedback among team members to reach a common goal . It is essential for effective collaboration, problem-solving, and innovation. Decision making It involve your team in the decision-making process. Depending on the decision style and the situation, you may want to consult, collaborate, or delegate the decision to your team.

4. CRM (customer relationship management) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the  customer lifecycle . The goal is to improve customer service relationships and assist with  customer retention  and drive sales growth Customer relationship management