Guest ready Haven - preparing your rooms

For guests, a well-prepared room or apartment is an invitation to relax and unwind, a respite from the unfamiliarity of travel or the stresses of daily life. It's a gesture that speaks volumes, saying, "Your presence is valued, and this space is yours to enjoy." From the neatly folded towels to the thoughtful amenities, every touch communicates care and consideration. Let’s find out how.

1. Guest Ready Haven! Your guide to ensuring a room/apartment is guest ready!

2. Planning It’s not about just cleaning Planning is important No of Arrivals How many rooms/apartments Type of Clean Timing Slow, quick, careful

3. Process Vacant Arrival Inspect the room Linen & Towel check Clean the room Amenities check Check appliances Check furnishings Personalize the space Final check Timing 30 minutes

4. Process Stay Over Gather supplies Enter room Make bed Clean & Sanitize surfaces Clean bathroom Sweep Mop Amenities restock Inspect Room Exit Room Timing 45 minutes

5. Process Departure Clean Confirm check out Strip bed, empty bins Replace linen, make bed Clean all surfaces Clean bathroom Sweep Stock all amenities Check appliances Check furnishings Final Inspection Notify Front Desk Timing 60 minutes

6. Apartments

7. What to look out for? Lets watch!

8. Takeaway It is everybody’s job to check and ensure rooms are guest ready Do not assume the housekeeper has done this Guest ready rooms/apartments require planning – from housekeeper to person who checks the guest in Processes must be followed correctly Give the guest an experience Enhance their journey

9. https://youtu.be/YVpQAnnmSto?t=78

10. Design a Checklist Identify key areas List tasks Prioritise tasks Consider guest comfort Safety Measures Test check list Update check list

11. Guest Journey Booking Process Pre Arrival communication Check in Experience Stay Experience Departure process Guest Experience versus Guest Service

12. Takeaway Enhance guest experience at every touch point Attention to detail Commitment to Hospitality – not just a job! Create great memories Creates guest loyalty Creates excellent reputation Creates more reservations