GUESTROOM CLEANING.pptx HOUSEKEEPING GUEST

Demonstrate proper handling of guests requests in housekeeping following
safety and security standards
Guest request must be handled properly to satisfy the guest. This will not
only make his stay pleasant but it will also ensure repeated business.
Guests request in housekeeping could be items or services like rollaway beds,
additional pillows and blankets, irons, hair dryers, additional cleaning, additional TIPS IN HANDLING GUEST REQUEST
1. Handle all guest requests within ten minutes.
2. Use proper door knocking standards when arriving at the guest’s room.
3. Be prepared to handle situations like angry guests when you arrive at the room.
4. Inform the front desk staff by radio or cell phone as soon as you have completed
the request.
5. Guest should be kept informed of the developments of his or her request.
A. Request for Room Service
MAKE UP SIGN/DND SIGN hanged in the door knob late in the afternoon
or early in the morning for a request, also if breakfast is requested
Request for Wake Calls
The Housekeeper may up sell wake up calls to the guest. One may say:
Mr. Smith, should you like to avail our wake up call service, you may request
directly to the Telephone Operator to this nos.04-733 or to the Front Desk. Thank
you, Sir”.
The guest shall call the operator directly or may relay the request through the Front
Desk. When the operator rings a room for the wakeup call, she should answer do it
graciously by calling the guest by the name as follows:
“Good morning Mr. Smith. It is now 5:00 A.M.Guests want their hotel room to be clean and to smell good. To be able to efficiently perform the job as a housekeeper, one is expected to complete a series of cleaning and sanitizing procedure. It is also expected that cleaning of room are finished within the given time frame.
Room Cleaning:
This includes daily cleaning tasks such as making beds, changing linens, vacuuming, dusting
furniture, wiping surfaces, and cleaning bathrooms to ensure cleanliness and tidiness.

2. Bathroom Maintenance: Thorough cleaning of bathrooms is crucial, including disinfecting toilets, sinks, showers, and tubs.
Room Cleaning:
This includes daily cleaning tasks such as making beds, changing linens, vacuuming, dusting
furniture, wiping surfaces, and cleaning bathrooms to ensure cleanliness and tidiness.

2. Bathroom Maintenance: Thorough cleaning of bathrooms is crucial, including disinfecting toilets, sinks, showers, and tubs.
Guestrooms in hotels, resorts and other lodging establishments are also maintained by the Housekeeping Department. Small hotels with only few rooms to maintain usually have only one manager or supervisor to attend to both public areas and guestrooms. But when the hotel is quite large, maintaining hundreds or thousands of guestrooms, a department or section for room maintenance is established under a section head. Each floor or area is under the direct supervision of a floor or area supervisor
Room Cleaning:
This includes daily cleaning tasks su

1. Handle Housekeeping Request For Presenration

2. GUESTROOM CLEANING, CARE, AND MAINTENANCE Guests want their hotel room to be clean and to smell good. To be able to efficiently perform the job as a housekeeper, one is expected to complete a series of cleaning and sanitizing procedure. It is also expected that cleaning of room are finished within the given time frame. 2

3. 3 Guestrooms in hotels, resorts and other lodging establishments are also maintained by the Housekeeping Department. Small hotels with only few rooms to maintain usually have only one manager or supervisor to attend to both public areas and guestrooms. But when the hotel is quite large, maintaining hundreds or thousands of guestrooms, a department or section for room maintenance is established under a section head. Each floor or area is under the direct supervision of a floor or area supervisor

4. 4 POINTS TO REMEMBER WHEN DOING CLEANING SERVICE TO A GUEST’S ROOM: Clean in one direction. Clean from top down. Clean from farthest point out. Check for damage, if there is something that requires maintenance, or if a property is lost. Use correct equipment and cleaning agents to clean surfaces.

5. 4 POINTS TO REMEMBER WHEN DOING CLEANING SERVICE TO A GUEST’S ROOM: Room Cleaning: This includes daily cleaning tasks such as making beds, changing linens, vacuuming, dusting furniture, wiping surfaces, and cleaning bathrooms to ensure cleanliness and tidiness. 2. Bathroom Maintenance: Thorough cleaning of bathrooms is crucial, including disinfecting toilets, sinks, showers, and tubs.

6. PHASES OF CLEANING A HOTEL GUEST ROOM 5 bathroom (bath towels, hand towels, and face towels) Spraying the cleaning products necessary for disinfection Removal of gloves Removal of dirty towels from the Making up the bed Phase 2 Phase 3 Phase 1 Opening the windows to air out the room and turning off of- air- conditioning system Washing hands and putting on protective disposable gloves Emptying out the trash cans or bins Stripping the bed and removing dirty linens Phase 4 Dusting all surfaces such as bedside table, desk, chair, TV, etc. Checking TV, air- conditioning, and lights to make sure they function properly Phase 5 Cleaning the bathroom Phase 6 Replacing all free hotel products such as brochures, mints, shampoo, soap, etc. Vacuuming the room Checking over the room, making sure that everything is in place.

7. 6 Ceiling cleaning Sweeping STANDARDS (EXPECTED RESULTS) Ceiling is free of cobwebs and dirt. Ceiling fan and fluorescent are thoroughly dusted. Spots if any are removed All swept floors do not have dust streaks nor does show mark where dirt was picked up. No dirt left on corners, behind doors, under carpets or furniture Vacuuming g All carpeted areas/ upholsteries are vacuumed regularly, kept clean, free of dust All spots are removed upon discovery Floor Stripping Mopping Stripping and removal of old floor finish is done whenever necessary to avoid yellowing and build- up in corners, baseboards or under furniture Water is used sparingly. Cleaning solutions are rinsed quickly and the floor is dried at once CLEANING STANDARDS: TASKS

8. 7 Floor Finishing Floor finishes are not allowed to build up in the corners, baseboards or underneath furniture Dusting Window Cleaning All surfaces are dust free All corners are vacuumed Window glasses do not have smudges nor watermarks Window frames and channels are dust free Cleaning glass panels, mirrors It is thoroughly cleaned, no visible streaks, scratch or spots Cleaning of ashtrays Ashtrays are emptied of soil and cigarette butts washed and wipeddry

9. 8 Waste disposal Garbage containers Trash, garbage and dirt are disposed immediately Containers are cleaned as often as necessary Containers are underlined with plastic Dusting/clea ning of furniture and fixtures It is thoroughly dusted; surfaces are free of dirt and spots. Appliances are arranged in their appropriate location. Upholstered chairs are shampooed or vacuumed. Furniture has no damage or defect

10. Comfort room and restrooms The floor is mopped, sanitized and dried There is no sign of marks or streaks on walls, fixtures, doors, door handles and other surfaces. All metal fixtures and hard wares are cleaned and polished with metal polish Bathroom mirror is well polished and wiped dry. There are no marks or spots. The sinks are cleaned and sanitized with sanitizing chemical and they are free of foul odor. Bathroom supplies are replenished and installed according to standard arrangement. Shower curtains are properly brushed and wiped dry 9

11. Enumerate bedroom and bathroom amenities offered in an institution: Hotel amenities are the extra service or product the hotel provides for their guests. Amenities vary in every hotel. There are hotels that offer standard amenities to all rooms while other amenities may be optional, guests may avail of it if they want and usually for an additional charge. Below are examples of bedroom and bathroom amenities. 10

12. 11 Bedroom amenities: Spacious bedrooms with king or queen size beds High grade premium pillow top mattress Premium quality linens Plush duvet Extra pillows Clothes hanger Bedside alarm clock Cordless telephone High- speed internet access High- definition flat screen televisions Desk and comfortable desk chair Cable television channel Mini- fridge Iron and ironing board Bedside telephone with note pad and pen Safety deposit locker Coffee maker Telephone directory and service directory Luggage scale Printing of boarding pass for free

13. 12 Bathroom amenities Shampoo Hair dryer Conditioner Bath gel Lotion Toothbrush Hairbrush Comb Shoe mitts Disposal bag Shower cap Toilet tissue Water tumblers Blade dispenser Shower cap Cotton swab Razor Shaving foam Scrub towel Hot and cold water