Guideline PRUWorks Employee Apps & Web (English Version).pdf

a brieff of prudential assurance 2024

1. Employee
Training Material

2. HOW TOREGISTER EMPLOYEE APPS/PORTAL
FurtherinformationregardingyourInsuranceProtectionwillbeavailableatPRUWorksthatcanbeaccessedthrough
https://Pruworks.Prudential.co.id/EmployeeorthePRUWorksapps.Followingarethestepsforcreatingausernameand
password:
1.Gotohttps://Pruworks.Prudential.co.id/EmployeewebsitesorDownloadPRUWorksAppsinGoogleStoreorAppsStore.
2.PleaseregisteryourAccountbyclickonthemenu“PleaseSignupHere”.
3.EnteryourPolicyNumberandMemberNumberaccordingtotheinformationlistedonthewelcomingletter(ifyouhavenot
receivedtheWelcomeLetter,butalreadyholdtheMedicalInsurancecard,informationforthepolicynumberandparticipant
numbercanbefoundontheMedicalInsurancecard).
4.PleasecreateyourownUsername(withoutspaces).
5.Createyourownpassword[Passwordlengthis8characters,Combinationofnumbers-uppercase-lowercaseandincludespecial
characters(forexample,@,#,$,%,etc.)]
6.Re-enteryourpassword.
7.Ifalldataarevalid,thenyouwillbeautomaticallydirecttothe"AgreementtoTermsandConditions"page.
8.Readandagreedthepageforthenextprocess(clickonthe"?"Symbol,afterclickeditwillchangeto"√").
9.ThesystemwillautomaticallysendanOTP(One-timePassword)toyouremailaddressregisteredinourdata
10.EntertheOTPaboveinthecolumnprovided.
11.Congratulations!YousuccessfullyregisteredandwelcometothePRUWorksPortal/App.

3. LOGIN
Click the red button
to Change the
language.

4. SIGN UP
Note:
BeforeyoucanusethePRUWorksApps/
Portal,youre-mailaddressshouldbe
registeredinoursystem.Pleasecontactyour
HR/CompanyPICforregisterthee-mail.

5. SIGN UP PROCESS
Click Read and agree to the page to be
able to proceed to the next process
(click on the "?" Symbol, after clicking
it will change to "√").
red button to Change the language.
SystemwillautomaticallysendanOTP
(One-timePassword)toyouremail
addressregisteredinourdata.Ifyou
haven’tregister,yetthenyoucan’tuse
theapps/portal.

6. HOME PAGE
YOUR NAME
YOUR NAME

7. POLICY INFORMATION
YOUR NAME
YOUR HR PIC
Note:
This page will be showing your company
insurance coverage and your HR/Company PIC.

8. MEMBER & BENEFIT INFORMATION
YOUR NAME
YOUR NAME
YOUR SPOUSE
YOUR CHILD
YOUR CHILD
Note:
1.Eachnamecanbeclickedtoviewthedetailofyour
dataanddependantdata.
2.ClicktheMemberPlanbuttonifyouwanttoaccess
thefurtherinformationofyourPlan/benefit.
3.Afteryouclickedit,youwillbedirecttothetypeof
benefityouentitled.
4.ClickinthePlanButton,toviewthedetailof
benefits.

9. CLAIM
YOUR NAME
YOUR NAME
YOUR SPOUSE
YOUR CHILD
YOUR CHILD
Clickthe‘New’button,
ifyouwanttosubmit
theE-claim.

10. CLAIM
Klikthe “New” button in
the member name you
want to submit the claim
YOUR NAME
Click here to
select benefit.
Input the claim
amount.
Select the policy
year and click
next.
Click “Click Here” to
check the claim
document
requirements.

11. CLAIM
YOUR NAME
Click here to add your
Claim document in
each requirement.
After uploading your claim, click submit claim.
The Claim notification will send to your e-mail
once the claim has successfully submitted

12. CLAIM
Submitting E-claim in Apps
The E-claim procedures are same between the Apps
and Pruworks Portal.
Submitting Reclaim E-claim in Apps
Select the member's name and click the “Pending”
Button. Click the Claim’s number which have the
pending claim.
Click here to upload
your E-claim document
in each requirement.
After uploading your
document, click here.
Click here to
select benefit.
Input the claim
amount.
Select the policy
year and click
next.

13. E-CLAIM SUBMISSION
1.PleasewritedownonyouroriginalReceipt“SubmittedtoPrudentialonthedatedd/mm/yyyy(referonthedatethatyousubmittedtheclaim)”.
2.CaptureallyourclaimdocumentsanduploadtheSoftcopythroughPRUWorksAppsorWebPortal.
3.Prudentialwillconfirmthestatusofyourdocumentcompletenessthroughtheemailaddressthatregisteredinourdatabase.
4.Iftheclaimalreadycomplete,thentheoriginalhardcopyclaimdocumentsshouldbesubmittedtoPrudentialCentrewithin30daysafterthe
notificationgivenbyPrudential(ForClaimReimbursementaboveIDR10.000.000).
5.Ifyoure-claimareincomplete,youmustcompleteitbyreuploadthedocument’sneededrefertotherelatedclaimnumber.
NOTE FOR E-CLAIM SUBMISSION
Writing of e-claim
submission in the
invoice/Kwitansi.

14. CLAIM
YOUR NAME
Choose one of the
member's name and
click it.

15. CLAIM
YOUR NAME
YOUR NAME
You will be shown your
claim history.
Click ‘Details’ to check
the claim input per
benefit.

16. CLAIM
YOUR NAME
Click here to download
the claim forms.

17. PROVIDER FINDER
YOUR NAME
Activate your GPS before
search by location/area.
Click here if you want
search the hospital by its
name.
Click here if you want to
download the provider
list.

18. E-CARD
YOUR NAME
Click here to download
your Medical E-Card.

19. Pruworks Medical E-CARD

20. Information & Services
Center

21. 21 Confidential
✓24 hours assistance: (6221)
50881817
✓Website: www.prudential.co.id
✓Employee/Employer Portal:
https://PRUWorks.prudential.co.id
✓E-mail: [email protected]
Need Info?

22. THANK YOU