HOTEL CLASSIFICATION AND HOTEL ORGANIZATION

HOTEL CLASSIFICATION AND HOTEL ORGANIZATION CLASSIFICATION OF HOTEL NEED FOR ORGANIZATION, VISION, MISSION MAJOR DEPARTMENT OF HOTEL.

1. Hotel Classification and Hotel Organization www.indianchefrecipe.com

2. Topics Classification of Hotels . Need for organization. Vision,mission,objective,goal & strategies. Major departments of Hotels. Major and minor revenue generating departments www.indianchefrecipe.com

3. Classification Of Hotels Each hotel has unique features associated with feature like location, guest rooms concierge, travel assistance ,valet parking The diversity of services and facilities provide by each hotels make it quite difficult to have single basis of classification of hotel www.indianchefrecipe.com

4. Classification of Hotels Star classification is done in world wide The Indian hotel industry follows the star rating system, which indicates the number and standard of facilities offered by the hotel The classification of hotels is done by central government committee called ( HRACC), which inspects and asses the hotel based on the facilities and services offered Classification committee includes : 1.chairma HRACC 2.other members of govt like FHRAI : federation of hotel and restaurant association of India HAI :hotel association of India IATO Indian association of tour operator TAAI : travel agent association of India IHM: institute of hotel management IHHA : Indian heritage hotel association( only incase of heritage hotel ) The above committee visit the hotel and evaluates the facilities and services of the hotels before the grade is awarded www.indianchefrecipe.com

5. Classification of Hotels Hotels Stars Location Levels of service Size Clientele Duration of Guest stay Ownership www.indianchefrecipe.com

6. Classification of Hotel www.indianchefrecipe.com

7. Star classification Star Five Star Four Star Three Star Two Star One Star Heritage Hotels www.indianchefrecipe.com

8. Star Hotel In India Star Rating of hotels is given by an central government committee (HRACC) The members of HRACC comprises of: HRACC categorizes hotels into: Star Rated Hotels ( One Star to Five Star Deluxe) Heritage Hotels www.indianchefrecipe.com

9. One Star General operational- m Like licence,insurance , elevators,bathroom,kitchens,floor surfaces Guest rooms –m Minimum size of bed room 120 sqft A/C-25% Clean bed and linen-m Table-m Water- mstationery -D www.indianchefrecipe.com

10. Two Star Hotel Operational –m Guest room-m A/C-25% Clean bed and linen-m Drinking water-m Bathrooms -75% Public areas-m Kitchen-m staff uniform-m Smoke detectors-m House phone-m Newspaper-m Travel desk-m www.indianchefrecipe.com

11. Three star Hotel It high level staff and good quality of facilities and reception and public areas will be spacious Room service and bad room and showers toilet rolls www.indianchefrecipe.com

12. 3 star hotels Operational –m Guest room-m A/C-25% Clean bed and linen-m Drinking water-m Bathrooms -100% Public areas-m Kitchen-m staff uniform-m Smoke detectors-m House phone-m Newspaper-m Travel desk-m Postage-m Credit cards Handling guest luggage Wake up call Shops-m Safe deposit locker-m First aid kit-m Hot and cold water Multicuisne restaut -m Doctor-m Tv Writing table with stationery www.indianchefrecipe.com

13. Four Star Degree of luxury as well as quality in the furnishings, décor, and equipment in every area of the hotel is out standing Bedrooms will also usually offer more space than at the lower star levels. They will be well-designed with coordinated furnishings and décor. The en suite bathrooms will have both a bath and shower. There will be a high staff to guest ratio, There will be provisions of porter service, twenty-four-hour room service, and laundry and dry-cleaning services. The restaurant will demonstrate a serious approach to its cuisine. www.indianchefrecipe.com

14. 4 star hotel Operational –m Guest room-m A/C-100% Clean bed and linen-m Drinking water-m Bathrooms -75% Public areas-m Kitchen-m staff uniform-m Smoke detectors-m House phone-m Newspaper-m Travel desk-m Postage-m Credit cards Handling guest luggage Wake up call Shops-m Safe deposit locker-m First aid kit-m Hot and cold water Multicuisne restaut -m Doctor-m Tv Writing table with stationery Suites Speciality rest. 24hrs coffee shop Room service Bar Valet parking Book shop www.indianchefrecipe.com

15. Five star Hotel www.indianchefrecipe.com

16. 5 star hotel Operational –m Guest room-m A/C-100% Clean bed and linen-m Drinking water-m Bathrooms -75% Public areas-m Kitchen-m staff uniform-m Smoke detectors-m House phone-m Newspaper-m Travel desk-m Alocholic -m Swimming pool-m Laundry-m Dry cleaning-m Gym-m Spa-m Beauty parlor-m Foreign exchange-m florist Postage-m Credit cards Handling guest luggage Wake up call Shops-m Safe deposit locker-m First aid kit-m Hot and cold water Multicuisne restaut -m Doctor-m Tv Writing table with stationery Suites Speciality rest. 24hrs coffee shop Room service Bar Valet parking Book shop www.indianchefrecipe.com

17. Heritage hotels Heritage are the havalis or forts or palaces The govt changed in to heritage hotels It serves traditional cuisine and different rooms and folk artist and visitors can explain the history of the palace ruled by kings www.indianchefrecipe.com

18. Heritage hotels 1. taj rambagh palace in jaipur www.indianchefrecipe.com

19. Heritage hotels 2 nd top palace is umaid bhawan in jodhpur www.indianchefrecipe.com

20. heritage hotels 3 rd top hotel taj mahal palace in mumbai www.indianchefrecipe.com

21. Q&A 1.How hotels are classified on basis of star? 2.What is heritage hotel? 3.Who are the people give star classification in hotel www.indianchefrecipe.com

22. Classification of hotel on basis of size Hotels Small Hotels Medium Hotels Large Hotels Very Large Hotels www.indianchefrecipe.com

23. Small hotel 1.hotel alka It has 25 rooms in india USA consider as 100 rooms It provides basic needs and wants to guest Ex 2.vanya villas www.indianchefrecipe.com

24. Medium size hotels It has 26 to 100 rooms in india USA consider as 300 rooms It provides basic needs and wants to guest Ex : 1. hotel taj view agra 2.hotel chola sherton www.indianchefrecipe.com

25. Large hotel It has 101 to 300 rooms in india USA consider as 400 to 600 rooms It provides basic needs and wants to guest and luxurious facilities Ex : 1. imperial- delhi 2.thepark - kolkatta www.indianchefrecipe.com

26. Very large hotels It has more than 300 rooms in india USA consider as 600-1000 rooms It provides basic needs and wants to guest luxurious facitlities Ex : 1.shangri –la hotel delhi 2.leela kempinski-mumbai www.indianchefrecipe.com

27. Q&A 1.How hotels are classified on basis of size? 2.how many room said as small hotel 3.how many rooms said as medium hotel 4.how many rooms said as large hotel 5.how many rooms said very large hotel? www.indianchefrecipe.com

28. Classification of hotel on basis of location Hotels classified on basis of location Downtown hotels Sub-urban Hotels Airport Hotels Motels Resorts Floatel www.indianchefrecipe.com

29. Downtown hotels These hotels are located in the city center or within short distance form the business center, shopping area theatres, public offices They generally prefer business clientele as they stay close to offices Ex: Intercontinental new Delhi, Hotel Le meridian in pune www.indianchefrecipe.com

30. Sub-Urban Hotel These hotels are located near to city outskirts and provide similar facilities as in down town hotel These hotels are targeted to the people who want to stay away from the city www.indianchefrecipe.com

31. Resort Hotel These hotels are located at tourist destination such as hill station, sea beaches and city out skrits . These hotels are calm and pollution free additional Facilities provides like golf, swimming winter sports etc Ex: taj fort aguda beach resort Wildflowers halls in himalayas www.indianchefrecipe.com

32. Airport Hotels These hotels are located near to the hotels These hotels are targeted only airport passenger Ex: hotel centaur Mumbai Hotel Radisson new Delhi www.indianchefrecipe.com

33. Motel Hotels These hotels are located in highways These hotels provide accommodation , F&B service,garge,parking and re-filling fuel These hotels are target on highway passengers www.indianchefrecipe.com

34. Floatel Hotel These hotels are located on the surface of water like cruise liner, house boats etc These hotels provide accommodation and F&B service Ex : house boats in Kerala Cruise liner www.indianchefrecipe.com

35. Q&A 1.What is downtown hotel? 2.What is suburban hotel 3.What is resort? 4.What is airport hotels? 5.What is motel hotel? 6.what is floatel? www.indianchefrecipe.com

36. Hotels are classified on basis of clientele clientele Casino Hotel Convention Hotel Transient Hotel Residential Hotel Bed and Break fast Hotel Conference Centers Commercial Hotel Suite Hotel www.indianchefrecipe.com

37. Commercial hotels These hotels are located in city centre They provide elaborated services to guest They target to the business travelers Ex : the park new delhi Intercontinental new delhi www.indianchefrecipe.com

38. Transient Hotels These hotels are located in port of entry such sea port ,airport, railway station These hotel cater to people who are on the move and need to stop over They target to the business travelers Ex : the radisson new delhi Airport hotels www.indianchefrecipe.com

39. Suite hotels These hotels have only suite rooms and provide elaborated services They target on tourist and long staying guest Ex : burj al arab www.indianchefrecipe.com

40. Residential Hotel These hotels cater for long staying for a period of one month to one year These hotels provide with room a sitting room,kitchen,bedroom and f&B service are provided Amount is paid in monthly basis or quarterly basis www.indianchefrecipe.com

41. Bed and Breakfast Hotel These hotels provide only bed and breakfast to the guest It is run by family It has only 20-30 rooms It is suitable for budget travelers Tariff is low EX: Rockland new Delhi www.indianchefrecipe.com

42. Casino hotels These hotels provide gambling facilities to the guest Provides lavishing services to guest round the clock Ex : the casino of las vegas in USA www.indianchefrecipe.com

43. Conference centres The word conference means meetings These hotels provides room to the guest who need conference or meeting They provide conference halls, flip chart, VCR,DVD,VCD,projectors LCD projectors etc It is large hotels has 400 rooms EX: hotel ashok in new Delhi www.indianchefrecipe.com

44. Convention Hotels Convention means formal assemble or meeting of member for general agreements. They come as group These hotels have more than 2000 rooms They arrange seating like classroom setup,theatre setup etc EX: Hotel Taj palace in new Delhi Hotel Jaypee palace in Agra www.indianchefrecipe.com

45. Q&A 1.What is commercial hotel 2.What is suite hotel 3.What is casino hotel? 4.What is conventional hotels? 5.What is Transient hotel? 6.what is Residential hotel? 7.what is B&B hotel? 8.what is conference hotel? www.indianchefrecipe.com

46. Classification of hotels on basis of duration of guest stay Duration of guest stay Residential/apartment hotel Commercial hotel Semi-residential hotel Transient hotel Extended stay hotel www.indianchefrecipe.com

47. Commercial hotels these hotels are located in city centre They provide elaborated services to guest They target to the business travelers Ex : the park new Delhi Intercontinental new Delhi www.indianchefrecipe.com

48. Transient hotel These hotels are located in port of entry such sea port ,airport, railway station These hotel cater to people who are on the move and need to stop over They target to the business travelers Ex : the Radisson new Delhi Airport hotels www.indianchefrecipe.com

49. Semi-residential hotel These hotels are patronized by people duration of stay It can be few weeks or some months www.indianchefrecipe.com

50. Residential /apartment hotel It is an apartment It is suitable for long staying guest like months or years EX: Alokika hotels www.indianchefrecipe.com

51. Extended stay hotel These hotels are suitable for long period Hotels provide facilities like kitchen and f&B services and wash clothes(Self)housekeeping services, grocery shopping www.indianchefrecipe.com

52. Q&A 1.What is commercial hotel 2.What is Transient hotel suite hotel 3.What is semi-residential hotel? 4.what is Residential hotel? 5.what is Extended stay hotel? www.indianchefrecipe.com

53. Classification of hotel on basis of level of service Levels of service Up market/luxury/world class services Mid-market hotels Budget or economy/limited services www.indianchefrecipe.com

54. Up market/luxury/world class service hotels These hotels provide luxurious services in the hotel EX: the oberoi udaipur ITC grand maratha sheraton & towers mumbai www.indianchefrecipe.com

55. Mid market/mid-range service hotels These hotels services will be lower than the up market hotels These hotels provide round the clock services These hotels depend upon business travelers EX: taj residency Mumbai Trident hotel in jaipur www.indianchefrecipe.com

56. Budget/Economy Hotels These hotels focus on basic needs of guests Clean, comfortable and inexpensive rooms Suitable for families, bus tours business people retired people etc www.indianchefrecipe.com

57. Q&A 1.What is up-market hotel 2.What is mid-market hotel ? 3.What is Budget hotel? www.indianchefrecipe.com

58. Classified on basis of ownership Classified on basis of ownership Proprietary ownership Management contract condominium franchise Time-share www.indianchefrecipe.com

59. Proprietary ownership He is the direct owner of the one or more property Large hotels are owned by international hotels EX: Marriott hotel Hilton Hotels www.indianchefrecipe.com

60. Franchise hotels Franchise meaning : it is the authorization given by one hotel to another hotel to use its trade marks according to the guidelines given by the former for specific time and place Franchisor : is the company owner Franchisee: is the another hotel who use the trade marks of the franchisor Franchising : Providing a continuous relationship through out the world as a chain hotels EX: Holiday inn Sheraton or hilton Accor hotels best western hotels www.indianchefrecipe.com

61. Management contract The building is owned by one person and he will give the property to the franchise He will maintain the expenses of the property The chain property person will make the business in the hotel It will be in contract basis only EX: Hilton and bestwestern www.indianchefrecipe.com

62. Time – share hotels It means for a period of time or weeks Guest comes and stays and enjoy their vacations Multiple owner as members They pay according to their rooms and weeks it calculated EX: club Mahindra www.indianchefrecipe.com

63. Condominium hotels It is similar to time share hotels But it is owned by single owner Maintained by single person Revenue goes to owner directly EX: RCI Resort and condominium hotels www.indianchefrecipe.com

64. Q&A 1.What is proprietary ownership hotel 2.What is management on contract hotel ? 3.What is condominium hotel? 4.what is franchise hotels? 5.what is time-share hotel 6 how are hotels classified www.indianchefrecipe.com

65. Organization and Hotel An hotel can be called as organization it also deals in business It has goal ( guest satisfaction and profit) Guest satisfaction by f&b,food production,hk,fo They have plan and co-ordinate with staff and other department to achieve goals www.indianchefrecipe.com

66. Need for Organization Mr.Peter Drucker famous management personality he is said following question : 1.what is our business? A.Hotel 2.who is our customer? A.Guest 3.what does our customer consider valuable? A. providing luxury services to the guest Front office F&B service Food production HK www.indianchefrecipe.com

67. Need for organization To carry the hotel effectively and efficiently hotel should be well organized structure : 1.it facilitates managerial action 2.it encourages and improves efficiency 3.it makes communication easier, faster and more effective 4.it ensures the optimal use of resources 5.it stimulates creativity 6.it creates job satisfaction in employees ,and motivating employees 7.it leads to quality of service, brand loyalty in guest 8.Maintain good will in the market www.indianchefrecipe.com

68. Vision of the organisation- Hotel Vision: plan for the future goals Qualities required : Leadership skills Decision making Multi-skilled work force Guest satisfaction Translator to guest User friendly technology using recycling items www.indianchefrecipe.com

69. mission Mission as per dictionary is called vocation or life purpose It is statement of setting our an organization policy A written statement stating the mission of the establishment is called mission Mission should have following 7 functions: 1.define what is organization 2.define what the organization aspires to be 3.be limited to exclude some ventures 4.be broad enough to allow for creative growth 5.distinguish the firm from all other 6.serve as framework to evaluate current activities 7.be stated clearly so that it is understood www.indianchefrecipe.com

70. Vision and mission www.indianchefrecipe.com

71. Objective, Goal and Strategy Objective : as per dictionary is purpose or intention or aim It says that in order to carry out it mission of the organization to achieve the end results Goal : means person ambition or aim It helps it achieving short term and long terms goals Strategy : putting every thing in action Manager supervise junior staff Do as much pre-registration Maintain complaint book etc www.indianchefrecipe.com

72. Q&A 1.What is vision and mission? 2.What is objective: 3.What is goal? 4.What is stratergy ? www.indianchefrecipe.com

73. Departments of Hotel Hotel Departments HK Food Production Engineering and Maintenance HR Sales and marketing Accounts Front Office F&B service Security Purchase www.indianchefrecipe.com

74. Front office Telephone operator Bell desk/uniformed services Concierge Front office Reservations Reception Information Desk Cashier Travel desk www.indianchefrecipe.com

75. Housekeeping Laundry Housekeeping Control Desk Linen Room Uniform Room Sewing Room Gardening www.indianchefrecipe.com

76. F&B Service Outdoor catering Pool side barbeques Coffee shop F&B service Restaurants Bars Banquets Kiosks Room service www.indianchefrecipe.com

77. Food production Pastry section Soup section Sauce section Food production Larder Roast section Vegetable section Specialty section (Chinese/ indian / continentinal) Fish section www.indianchefrecipe.com

78. Engineering and Maintenance Engineering and Maintenance Foremen Technicians Helpers www.indianchefrecipe.com

79. Accounts Accounts Clerical staff Auditors Accountant www.indianchefrecipe.com

80. HR Payroll HR Office Assistants Clerical staff Trainer www.indianchefrecipe.com

81. Security Security guards Security Chief security officer Secretary Supervisor www.indianchefrecipe.com

82. Sales andmarketing Sales and marketing Sales executive Group sales Clerical staff www.indianchefrecipe.com

83. Review 1How many departments are there in hotel 2.What sub sections of front office? 3.what are the sub section of F&B/ 4.What are the sub sections of HK? 5.What are the sub sections of food production? www.indianchefrecipe.com

84. Major and Minor Revenue earning departments Major earning department : Rooms Food & Beverage Minor earning department : Guest telephones Guest laundry & valet Guest services Support service department: Administration& general Sales and marketing Maintenance and engg . www.indianchefrecipe.com

85. Short question 1.Define the term Hotel 2.What is motel? 3.What is commercial hotel? 4. What are major and minor revenue generating departments 5. Explain the following : Motel, 2.casino hotel 3. airport hotel 4.commerical hotel 6.What are the departments of hotel www.indianchefrecipe.com

86. Long Questions 1.Define the term hotel and explain how hotels are classified ? 3.Explain in details departments of hotel? 4.Explain in detail need for organization and vision, mission and strategy in hotel ? 5.Explain in detail what are the major and minor revenue earning departments of the hotel Explain in details how hotels are classified on basis : A)size b) star c) location d) Clientele E) level of service www.indianchefrecipe.com