House keeping desk control

desk control

1. desk control with all services Presented by 1.DEBARGHA LAHIRI (IIHM15KOL405) 2. SOMNATH MAITY (IIHM15KOL406) 3. JUDE MARTIN (IIHM15KOL407)

2. DEFINITION It Is The One Point Contact For All Housekeeping Activities Which Also Controls, Co-ordinates And Keeps A Constant Link Among The Various Activities Taking Place At Different Locations By Housekeeping Staff.

3. Functions Central Hub 24 HRS Manned Department. Receiving Information & Distributing Smooth Coordination With Other Departments Receives Messages Collect Keys Of Rooms Goes Through The Log Book Lost And Found Room Status Report

4. Documents maintained by desk control Log Book Expected Arrival Register Maintenance Job Order Register Guest Service / Call Register Occupancy Chart Staff Placement Key Register

5. Desk control checklist Departure register Lost and found Missing item register Emergency cupboard register Room Status Report Documents Maintained By Desk Control

6. Role Of Desk Control As A Nerve Center 1. The Nerve Centre 2. Arrivals And Departures List 3. V.I.P List 4. Night Report 5. Cleaning & Maintenance

7. Conclusion By This PowerPoint Presentation We Come To Know That The Control Desk Is The Nerve Center Of The Hotel. It Co-ordinates With All The Other Departments In The Hotel. It Maintains The Registers Of House Keeping For Smooth Operation.

8. Bibliography Links:- http://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/housekeeping-sop/243-hk-control-desk.html http://setupmyhotel.com/job-description-for-hotels/house-keeping/251-hk-control-desk.html BOOKS :- 1. Housekeeping Operations And Management 2. Hotel Housekeeping Help Taken Form Class Note Book