ICCS-BPO services

To be the leading Next Generation end- to -end business process management Company.

1. INSIGHT CUSTOMER CALL SOLUTIONS LTD ISO 9001: 2008 Certified Company

2. Vision & Mission VISION To be the leading Next Generation end- to -end business process management Company. MISSION Attract and retain best-in-class customers, people and technology. Vision & Mission

3. SERVICES

4. Back Office Services ICCS is a global leader when it comes to  back office support services . We have empowered several companies all over the world with our world-class back office BPO services which promote higher business efficiency and aids in significantly improving the bottom line by allowing businesses to reduce their investment of money and resources on the back office process. 

5. Chat and Email ICCS, a leading  BPO service provider in India , offers world-class  chat and email support services.  We help businesses balance their workload and enable them to focus on their core business activities while their customers get to experience a superior customer support experience. Our Email and Chat Support Services Include- Query resolution Technical support Automated response Order fulfillment verification Purchase processes Website response

6. Finance and Accounting Finance and accounting are the backbone of any business. Moreover, there are other businesses, like loan providers, insurance providers, banks, etc. Some of the services that we offer under this category are- Invoice factoring function Processing of accounts payable and receivables Accounts reconciliation Payroll processing Invoice management Cheque postings Ledger maintenance Collection and verification calls Underwriting Year-end and monthly closing assistance Financial statement preparation Document Management

7. Inbound Call Center Services ICSS is one of the leading  inbound call center service  providers in India. We have been catering to an extensive list of global clients for 13 years. We understand that our growth relies on the growth of our clients and as a result, rather than focusing on our business goals we lay a major emphasis on the business goals of our clients as helping them achieve their goals automatically helps us achieve ours.  Our inbound call center services include- Customer service Answering service Inquiry handling Technical support Helpdesk Order taking

8. Market Research Our market research and data analytics services are proven for their effectiveness and cost-efficiency. We have a strong workforce of more than 2500 employees who have the right skills and experience to help your market research and analytics process deliver a useful outcome . Our  market research outsourcing service  includes- · Finding and analyzing the target audience · Defining the research problems and objectives · Presenting findings · Collecting data · Creating custom market research plans · Market surveys · Setting up research plan · Custom support services 24x7 · Daily updates

9. Outbound Call Center Services ICCS also offers a wide-range of  outbound call center services.  While the world is abundantly relying on India for high-quality, time- and cost-efficient outbound services and new companies are mushrooming every day, ICCS is a trendsetter in the BPO industry of India. We have the right combination of experience, cutting-edge technology, robust infrastructure and skilled manpower to efficiently manage many different types of large and small outbound call center services.  Our outbound call center outsourcing services include ·   Upselling and Cross-Selling ·   Appointment Setting ·   Market Research ·   Lead Generation ·   Service or Product Promotion ·   Telemarketing Services

10. Tech Support Services ICCS can help companies achieve this competitive edge with the help of our world-class technical support services . Be it troubleshooting, problem resolution or helping companies improve their service levels, our technical support services are what a company needs to build a competitive differentiation.  As a leading BPO technical support service provider, ICCS offers an extensive range of services which include- Customer Support Hardware and Product Support L1, L1.5, and L2 Technical Support IT Support 

11. INDUSTRY

12. Automotive ICCS is an ISO 9001:2008 certified BPO service provider which offer cutting-edge automotive BPO services. With years of experience in the industry, we ensure that your automotive business is able to achieve your business objectives with the help of our mutually rewarding partnership. We offer cost-efficient,  world-class BPO services for automobile manufacturers, suppliers of auto components , auto ancillaries companies, dealerships, OEMs, car resellers, taxi companies, and other companies involved in this sector.

13. Banking and Finance Services Our  BPO services for financial companies  can help businesses achieve this business objective. With the help of our innovative technology, predictive analysis, combined with our vast experience in the domain, you will gain better visibility into and better control of your finance operations . Some of the most important benefits of our call center for financial companies include- Working capital optimization Increased revenue Improving relationships between suppliers and customers Reduced working capital Improved customer satisfaction Increased financial control

14. DTH Industry The DTH industry has witnessed a rapid growth, especially in countries like India where the DTH market is expected to cross $5 billion in revenue by 2020. Needless to say, new and existing companies are now entering into the DTH space to take advantage of the expected growth.  Our Solutions for the DTH Industry Customer Support Back office process Lead generation Cross-selling and up-selling Feedback management Tele-sales Retention services Order management Order verification Collections Quality audits Smart analytics Consumer surveys

15. E-commerce With the increasing competition, it is now very important for an e-commerce to build an envious reputation. You are required to deliver positive experiences to your customers on a consistent basis. Negative experiences and reviews can significantly damage your reputation in the online industry and can affect the sales.  As a result, it is very important for an e-commerce business to offer world-class customer support. It is very important to make sure that the first point-of-contact of the customers is convenient, courteous, and professional. This is where  e-commerce call center outsourcing services  of ICSS comes in.  

16. FMCG The FMCG landscape has seen a number of changes in the last decade. The increasing popularity of the digital platforms and the evolving demands of the customers, the companies involved in this sector are now looking for unique ways to reach, engage, and retain customers.  On the other hand, the increasing competition and coming together of the market forces has created an environment where FMCG companies are struggling with a number of problems, like- Greater complexity Narrowing profit margins Deflationary environments for operations Increased regulatory pressures Shorter life cycle of products Increased popularity of alternative sales channel Decreasing loyalty of customers

17. Healthcare BPO service provider in India,  offers customized solutions to healthcare businesses to help them overcome these challenges. As one of the leading healthcare outsourcing companies in India, our healthcare support, and  healthcare BPO services  can help businesses improve their resource allocation, financial performance, and gain an edge in the competitive industry.  As one of the fastest-growing healthcare BPO companies in the country, we are a “one-top-solution” for the healthcare industry and offer a number of services which include- · Indexing of medical records · Medical coding · Medical billing · Payment posting · Charge entry · Billing and collection · Data entry · Claims process · Accounts receivable · Revenue cycle management

18. Insurance ICCS, as one of the leading  call center outsourcing for insurance companies in India, is an all-in-one solution for the insurance companies to manage these challenges. Our deep domain expertise which we have built over several years makes as a “partner-of-choice” for insurance companies throughout the world.  Benefits Our  insurance BPO services  can significantly reduce the operating costs while also improving the cost predictability and transparency Improve speed of processing, consistency, and accuracy Increase the cash flow and limit the requirements for capital investment Simplify the operating infrastructure Offer better services to your customers 24x7

19. IT/ITES Services IT services  are moving into innovation, advanced processes, and development of products which require specialized skills. The Indian ecosystem is required to go through a major transformation to ensure that the workforce is eligible to work on these advancements. IT companies spend about 40% of the total expenditure of the company in the acquisition, up-skilling and retention process. The companies do understand the importance of investing in human capital and it is believed that huge success can be achieved by prioritizing and creating a road map for reforms to address the requirements of the industry. 

20. Retail Apart from a number of other things, retail businesses need an efficient network of supply and distribution to keep up with the demands and preferences of the customers. They also need to manage the anywhere-anytime delivery model to maintain their revenue and loyalty of the customers. ICCS can play an integral role in helping retail businesses achieve this business objective.  We offer an extensive range of  Retail BPO services ,  like sales support, digital marketing, logistics, help desk, product information management, inventory accounting, finance, answering services, data entry, order taking, billing support, and a number of other services to help retail industries keep up with the competition and offer the best of services to the customers. 

21. Startups Startups are required to face a lot of challenges to get their ball rolling as their business expense and the maintenance costs rise over time. As sole managers, startup entrepreneurs are required to wear a number of hats simultaneously and in the process, they don’t get enough time or resources for core business activities.  ICCS is one of the fastest growing  BPO outsourcing for startups  and offers a wide range of services to keep up with their specific business needs. Some of our services for startups include- Planning Project management Procurement management Logistics Management Subcontractor management Customer support Financial account management

22. Telecommunications We help telecom companies completely transform the value chain while also tackling the many challenges which they face with the increasing competition and customer demands. The right mix of domain expertise, world-class quality standards, latest technologies, and analytics, ICCS helps telecom companies achieve cost-efficiency while also driving growth strategies which are sustainable and rewarding . Our Advantages Enhanced efficiencies Scalable processes Improved customer satisfaction Data security Customization Disaster recovery Real-time reporting Bilingual support

23. Travel & Hospitality We help telecom companies completely transform the value chain while also tackling the many challenges which they face with the increasing competition and customer demands. The right mix of domain expertise, world-class quality standards, latest technologies, and analytics, ICCS helps telecom companies achieve cost-efficiency while also driving growth strategies which are sustainable and rewarding . Our Advantages Enhanced efficiencies Scalable processes Improved customer satisfaction Data security Customization Disaster recovery Real-time reporting Bilingual support