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1. INFORMATION AND COMMUNICATION TECHNOLOGY

2. RECAP

3. PRE-TEST

4. Direction: Choose the BEST answer among the lists. 1. An authorization of maintenance, repair or operations work to be completed is known as ____. A. Ergonomics C. Standard Operating Procedures B. Quality Standards D. Work Order 2. A written step-by-step instructions that describe how to perform a routine activity is called __. A. Ergonomics C. Standard Operating Procedures B. Quality Standards D. Work Order PRE-TEST

5. 3. It provides requirements, specifications, guidelines, or characteristics that can be used consistently to ensure that materials, products, processes, and services are fit for the purpose. A. Ergonomics C. Standard Operating Procedures B. Quality Standards D. Work Order PRE-TEST

6. 4. It is a set of activities for ensuring quality in the processes by which products are developed. A. Quality Assurance C. Quality Standards B. Quality Control D. Total Quality Management 5. It is the activities focus on identifying defects in the actual products produced. A. Quality Assurance C. Quality Standards B. Quality Control D. Total Quality Management PRE-TEST

7. 6. It is a handbook containing instructions and specifications for the maintenance and repair of a material, things or equipment. A. Ergonomics Manual C. Operations Manual B. Manufacturer’s Manual D. Service Manual 7. It is the documentation by which an organization provides guidance for members and employees to perform their functions correctly and reasonably efficiently. A. Ergonomics Manual C. Operations Manual B. Manufacturer’s Manual D. Service Manual PRE-TEST

8. 8. It is known as the conformity that is granted to a product that meets a minimum set of regulatory, technical and safety requirements. A. Certification C. Guarantee B. Documentation D. Records 9. What does ISO acronym stands for? A. International Safety Occupation B. International Security Online C. International Similarity Order D. International Standardization Organization PRE-TEST

9. 10. Which of the following refer to the series of standards, developed and published by ISO that define, establish, and maintain an effective quality assurance system for manufacturing and service industry? A. ISO 9000 C. ISO 19011 B. ISO 14000 D. ISO 26000 PRE-TEST

10. Direction: Tell the parts of the whole computer system by reading the clues to figure out the word/s that will fill on the blanks. 1. When materials are defective, it is said to be… D ___ M ___ G ____ 2. A code or marking indicated on the package of the received material ___ A ___ C ___ ___ E LOOKING BACK TO YOUR LESSON

11. 3. Material that is characterized by its consistent performance. ___ E L I ___ B ___ E 4. Characteristic of material that is inexpensive, cheap. L ___W C ___ S ___ 5. It is the amount to be considered when purchasing materials. ___ O ___ T 6. It is the ability to choose materials according to different considerations. S ___ L ___ C T ___ O N LOOKING BACK TO YOUR LESSON

12. 7. It is done to analyze the quality and standards of materials. ___ E S ___ I N G 8. Materials that are free from any deficiencies. G O ___ D Q ___ A L_ __ T Y 9. Material that is of right quality for its intended use. S __ I T ___ B L ___ 10. It is the paper or marking that is placed in a box of material. P A ___ K ___ N G S ___ I P LOOKING BACK TO YOUR LESSON

13. LEARNING OBJECTIVES This Photo by Unknown Author is licensed under CC BY-NC Identify the different forms and documents needed in computer system servicing Recognize the different icons/marks of the materials and components used in computer system servicing relative to quality within the prescribed standards Check the quality standards of materials/equipment used in computer system servicing

14. Standard Operating Procedures (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. It is a detailed written instruction to achieve uniformity of the performance of a specific function. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

15. Work Order - it is an authorization of maintenance, repair or operations work to be completed. It can manually or automatically generate through a work request. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

16. Work Instructions – these are the process flows which give guidance on and can be more detailed. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

17. Service Manual - It is a handbook that serves as a guide which contains instructions and specifications for the maintenance and repair of a specific material or equipment. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

18. Operations Manual - It is the documentation by which an organization provides guidance for members and employees to perform their functions correctly and reasonably efficiently. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

19. Hardware - It is the documentation on how to create, assemble and put things together based on the approved standard procedures in performing operations safely to produce goods and provide services. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

20. Software - It also provides necessary information for installing, maintaining and repairing computer systems and network following the approved standard procedures. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

21. Quality Certification - is a general term that is used for two main things: certifying the knowledge of individuals and certifying a company's system of quality management. CERTIFICATION

22. Type approval or certificate of conformity is granted to a product that meets a minimum set of regulatory, technical and safety requirements. Generally, type approval is required before a product is allowed to be sold in a particular country, so the requirements for a given product will vary around the world. CERTIFICATION

23. INTERNATIONAL STANDARDIZATION ORGANIZATION CERTIFICATION CERTIFICATION

24. PHILIPPINE STANDARD QUALITY (PS) CERTIFICATION

25. QUALITY CONTROL (QC) CERTIFICATION

26. IMPORT COMMODITY CLEARANCE (ICC) CERTIFICATION

27. Quality Standards – these are defined as documents that provide requirements, specifications, guidelines, or characteristics that can be used consistently to ensure that materials, products, processes, and services are fit for their purpose. Standards provide organizations with the shared vision, understanding, procedures, and vocabulary needed to meet the expectations of their stakeholders and the customers as well. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

28. WHO USES QUALITY STANDARDS? Organizations turn to standards for guidelines, definitions, and procedures that help them achieve objectives such as:  Satisfying their customers’ quality requirements  Ensuring their products and services are safe  Complying with regulations FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

29.  Meeting environmental objectives  Protecting products against climatic or other adverse conditions  Ensuring that internal processes are defined and controlled FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

30. ISO STANDARDS ISO 9000 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It helps organizations ensure their customers consistently receive high quality products and services, which in turn brings many benefits, including satisfied customers, management, and employees. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

31. ISO STANDARDS ISO 14000 The standards seek to provide cost-effective tools that make use of best practices for organizing and applying information about environmental management. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

32. ISO STANDARDS ISO 26000 is defined as the international standard developed to help organizations effectively assess and address social responsibilities that are relevant and significant to their mission and vision; operations and processes; customers, employees, communities, and other stakeholders; and environmental impact. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

33. PS and ICC Marks The Philippine Standard (PS) Quality and/or Safety Mark and Import Commodity Clearance (ICC) Sticker serve as the consumers’ guide and assurance that what they purchase are certified quality and safety products conforming to the relevant Philippine National Standards (PNS). Products covered by the Bureau of Philippine Standards (BPS) Mandatory Product Certification Schemes, whether locally manufactured or imported, are required to bear the PS mark or ICC sticker before being distributed in the Philippine Market. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

34. Quality Control (QC) - It is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "A part of quality management focused on fulfilling quality requirements". Wikipedia A system of maintaining standards in manufactured products by testing a sample of the output against the specification. FORMS, DOCUMENTS AND CERTIFICATIONS NEEDED IN COMPUTER SYSTEM

35. A. Direction: Identify the following icons/marks you see on the materials and other electrical and electronic components by giving the meaning of the acronyms of it. CHECKING YOUR UNDERSTANDING

36. A. Direction: Identify the following icons/marks you see on the materials and other electrical and electronic components by giving the meaning of the acronyms of it. CHECKING YOUR UNDERSTANDING

37. A. Direction: Identify the following icons/marks you see on the materials and other electrical and electronic components by giving the meaning of the acronyms of it. CHECKING YOUR UNDERSTANDING

38. B. Direction: Arrange the scrambled letters to find the words related to products and or services. 1. This document ensures that products and services are fit for their purpose. QILTUAY SADTRAND _____________________ 2. It is a process by which entities review the quality of all factors involved in production. CNTORLO TAYUQIL _____________________ CHECKING YOUR UNDERSTANDING

39. 3. It is an authorization document presented before performing the task. KROW ORRED _____________________ 4. It serves as the consumers’ guide and assurance that the products are safe to use. TRECIFITIONSCA _____________________ 5. It is a handbook that serves as a guide which contains instructions and specifications for the maintenance and repair LUANAMVICESER _____________________ CHECKING YOUR UNDERSTANDING

40. COLLABORATIVE ACTIVITY: Direction: With the supervision of the parents, the students will assess the available materials, tools, equipment's, components parts and appliances at home if it has certification/marks of quality standards. Give at least five items that have marks of quality standards. ASSIGNMENT

41. INFORMATION AND COMMUNICATION TECHNOLOGY GRADE 9 WEEK 2 DAY 3

42. RECAP

43. Direction: Guess the secret word/s or acronym based on the given numbers of the alphabet then, tell something about it. LOOKING BACK TO YOUR LESSON

44. LOOKING BACK TO YOUR LESSON

45. LOOKING BACK TO YOUR LESSON

46. LOOKING BACK TO YOUR LESSON

47. LOOKING BACK TO YOUR LESSON

48. LOOKING BACK TO YOUR LESSON

49. LEARNING OBJECTIVES This Photo by Unknown Author is licensed under CC BY-NC Explain the difference between quality control and quality assurance Record and report any information on the quality and other indicators of production performance in accordance with workplace procedure Isolate errors on the materials, component parts, tools and equipment based on the document presented.

50. Quality Assurance (QA) It is a process oriented when creating products so that defects will not arise during the development or production. This stage is focuses on defect prevention. It can be performed by a manager, client, or even a third-party reviewer using the process checklists, project audits and methodology and standards. RECORD, REPORT AND ISOLATION OF ERRORS ON MATERIALS, TOOLS AND COMPONENTS

51. Quality Control (QC) It is product oriented wherein they identify defects after the products developed and before it release to the market. This stage focuses on defect identification. It also is used to verify that deliverables are of acceptable quality that adheres to the standard requirements. Examples of quality control activities include inspection, deliverable peer reviews and the testing process. RECORD, REPORT AND ISOLATION OF ERRORS ON MATERIALS, TOOLS AND COMPONENTS

52. The following are forms used by the students in identifying and isolating errors in Tools, Materials and Equipment inside the Computer Laboratory. 1. Inventory Form – a printed report by the students after the process of identifying functional and non functional tools, materials and equipment inside the laboratory. RECORD, REPORT AND ISOLATION OF ERRORS ON MATERIALS, TOOLS AND COMPONENTS

53. INVENTORY FORM Name: Kenneth M. Mallari Section: G9-Endurance School: Ramon Magsaysay High School Shop Lab: Computer Laboratory 2 Purpose: Checking and Reporting on Materials, Tools and Equipment needed for Computer System Servicing Activities

54. The following are forms used by the students in identifying and isolating errors in Tools, Materials and Equipment inside the Computer Laboratory. 2. Requisition Slip Form - a written or printed request of something that is needed. RECORD, REPORT AND ISOLATION OF ERRORS ON MATERIALS, TOOLS AND COMPONENTS

55. REQUISITION SLIP FORM Name: Kenneth M. Mallari Task: Repairing Components of System Unit Location: Computer Laboratory 2 Classification: Computer System Servicing NC II Purpose: For Computer Laboratory Use – Repairing of Malfunctioning Computer Components and Networks

56. The following are forms used by the students in identifying and isolating errors in Tools, Materials and Equipment inside the Computer Laboratory. 3. Incident Report Form – it is a form used in order to record details of an unusual event that occurs in person, places or things. RECORD, REPORT AND ISOLATION OF ERRORS ON MATERIALS, TOOLS AND COMPONENTS

57. Direction: Choose the BEST answer from the given choices. 1. What will you do first when you see damage/errors in the components of the computer you purchase upon bring it home? A. Ask for the replacement of the damage components and check the quality of it B. Isolate the components from the other components in the package C. Repair the damage components of the computer you purchase D. Report the damage components immediately to person concern and check the quality performance of all other components CHECKING YOUR UNDERSTANDING

58. 2. To ensure the functionality and performance of the product you purchased, you must check the ___________ of it. A. Brand C. Quality Standard B. Lifespan D. Standard Design 3. Which of the following forms are you going to use when unexpected situation in the laboratory happened during performance activity? A. Financial Report C. Inventory Form B. Incident Report D. Requisition Slip Form CHECKING YOUR UNDERSTANDING

59. 4. It is a form used when requesting for materials, tools and equipment needed for the task to be performed? A. Financial Report C. Inventory Form B. Incident Report D. Requisition Slip Form 5. It is a form used to check the functionality of tools, materials and equipment before and after the activity? A. Financial Report C. Inventory Form B. Incident Report D. Requisition Slip Form CHECKING YOUR UNDERSTANDING

60. INFORMATION AND COMMUNICATION TECHNOLOGY GRADE 9 WEEK 2 DAY 4

61. RECAP

62. Direction: Read and study the situation/problem then, find an immediate action by using the suitable forms and or documents needed. Situation 1 1. New computers were delivered in Computer Laboratory. The teacher asks your help in checking and inspecting the components of it. During the inspection process, you have noticed that one of the components has damage. Action to Problems/Task 1. What will you do? ______________________________________. ACTIVITIES

63. Direction: Read and study the situation/problem then, find an immediate action by using the suitable forms and or documents needed. Situation 1 1. New computers were delivered in Computer Laboratory. The teacher asks your help in checking and inspecting the components of it. During the inspection process, you have noticed that one of the components has damage. Action to Problems/Task 2. What form are you going to prepare and why? _______________________________________________________. ACTIVITIES

64. Direction: Read and study the situation/problem then, find an immediate action by using the suitable forms and or documents needed. Situation 2 1. You were asked by the teacher to open and test the old computer system while she does the same things to other computer system. While the testing procedure is conducted, you smell like a burning wire or component inside then suddenly the computer system automatically shut down and start burning. Action to Problems/Task 1. What will you do? ____________________________________________________. ACTIVITIES

65. Direction: Read and study the situation/problem then, find an immediate action by using the suitable forms and or documents needed. Situation 2 1. You were asked by the teacher to open and test the old computer system while she does the same things to other computer system. While the testing procedure is conducted, you smell like a burning wire or component inside then suddenly the computer system automatically shut down and start burning. Action to Problems/Task 2. What form are you going to prepare for that case happened and why you should used that form? ____________________________________________________. ACTIVITIES

66. Direction: Read and answer carefully. Choose the BEST answer from the given choices. 1. If someone wants to render service to the customer, what is needed to be checked which provides requirements, specifications, guidelines, or characteristics that can be used consistently to ensure that materials, products, processes, and services are fit for the purpose? A. Ergonomics C. Standard Operating Procedures B. Quality Standards D. Work Order ASSESSMENT

67. 2. Before rendering service to the customer, an authorization of maintenance, repair or operations work to be completed is presented. Which of the following is being described? Ergonomics C. Standard Operating Procedures B. Quality Standards D. Work Order 3. In doing specific task, you follow the written step-by-step instructions that describe how to perform a routine activity. Which of the following is pertaining to? Ergonomics C. Standard Operating Procedures B. Quality Standards D. Work Order ASSESSMENT

68. 4. Which of the following manual do you need to use which contains instructions and specifications for the maintenance and repair of a material, things or equipment? A. Ergonomics Manual C. Operations Manual B. Manufacturer’s Manual D. Service Manual 5. Which documentation is used by an organization that provides guidance for members and employees to perform their functions correctly and reasonably efficiently? A. Ergonomics Manual C. Operations Manual B. Manufacturer’s Manual D. Service Manual ASSESSMENT

69. 6. Which of the following refers to conformity that is granted to a product that meets a minimum set of regulatory, technical and safety requirements? A. Certification C. Guarantee B..Documentation D. Records 7. If the manager or worker focuses on the defect prevention to a product, in which quality does he/she performed? Quality Assurance C. Quality Standards B. Quality Control D. Total Quality Management ASSESSMENT

70. 8. The manager in an organization assured that the products have quality. Which quality they perform if they focus on defect identification to a finish product? A. Quality Assurance C. Quality Standards B. Quality Control D. Total Quality Management 9. In using and creating products, we follow what is being prescribed by the ISO. What does ISO acronym stands for? A. International Safety Occupation B. International Security Online C. International Similarity Order D. International Standardization Organization ASSESSMENT

71. 10. The series of standards developed and published by ISO that define, establish, and maintain an effective quality assurance system for manufacturing and service industry is needed to follow. Where is this standard belongs? A. ISO 9000 C. ISO 19011 B. ISO 14000 D. ISO 26000 11. The products covered by the BPS, mandatory needs product certification schemes whether locally manufactured or imported. Which of the following is BPS stands for? A. Best Philippine Standards C. Bureau of Philippine Standards B. Brand of Philippine Standards D. Bureau of Protection Standards ASSESSMENT

72. 12. Which mark is used by the Philippines that guarantee that the local product is safe to used? ASSESSMENT

73. 13. Which mark is used by the Philippines that signify that the imported product is safe to used? ASSESSMENT

74. 14. Which sticker is used that tell us that the product fulfilled the quality requirements? ASSESSMENT

75. 15. Which certificate icon is used that defines the quality control? ASSESSMENT

76. 16. As you see damage in the components of the computer you purchased, what will you do? A. Ask for the replacement of the damage components and check the quality of it B. Isolate the components from the other components in the package C. Repair the damage components of the computer you purchase D. Report the damage components immediately to person concern and check the quality performance of all other components ASSESSMENT

77. 17. What will you inspect first to ensure the functionality and performance of the product you wanted purchased? A. Brand C. Quality Standard B. Lifespan D. Standard Design 18. When unexpected situation in the laboratory happened during performance activity, what should you prepare? A. Financial Report C. Inventory Form B. Incident Report D. Requisition Slip Form ASSESSMENT

78. 19. To request for materials, tools and equipments needed for the task to be performed, what will be needed to present? A. Financial Report C. Inventory Form B. Incident Report D. Requisition Slip Form 20. To check the functionality of tools, materials and equipments before and after the activity, what should you do? A. Create an Incident Report C. Fill-In the Requisition Slip Form B. Do the Inventory D. Prepare Financial Report ASSESSMENT