Importance of Grooming in Hospitality Industry

Grooming in the Hospitality and airlines Industry

1. Importance of Grooming in Hospitality Industry

2. GROOMING introduction Importance of grooming BODY LANGUAGE PROFESSIONAL ETIQUETTE Conclusion AGENDA

3. It is the process of making yourself look neat and attractive. The things which you do to make yourself and your appearance tidy and pleasant. Grooming is important for a positive self-image and to encourage and assist the resident to maintain a pleasing and attractive appearance. What is “Grooming”

4. Understanding of Customs and Code of  Behavior Enhancement and Interactive Skills Communication Skills Etiquette is Necessity Approach and Outlook Importance of Grooming

5. Personal Grooming Fundamentals Hair clean and styled appropriately Clean nails, skin and teeth Many professionals wear make-up (depends on field) Check fragrance and clothing care

6. Appearance Appearance Clothes and manners do not make the man ; but, when he is made, they greatly improve his Appearance Whether this is real or imaginary the most important fact is that your appearance influences the opinions of everyone around you Your Professionalism, intelligence and the trust people form in you is mainly due to your appearance

7. Perceptions people form Some of the perceptions people can form solely from your appearance are : Your professionalism. Your level of sophistication. Your intelligence. Your credibility.

8. Personal Grooming habits Grooming involves all the aspects of your body : Overall Cleanliness Hair. Nails . Teeth. Uniform/attire Make-up

9. Hair styles - Males Not fall over the ears, eyebrows or even touch the back of the collar. Will always present a neat appearance . Facial hair should be neat . Trimmed moustache, sideburns Beards are not recommended

10. Hairstyles - Females Tie your hair in a neat hairstyle with hair pulled back from face. Hair if longer than jaw line should be tied into a bun. Should be well groomed with a neat appearance at all times Hair holding devices should be plain and of natural colors.

11. Nails Clip nails short, along their shape. A healthy body ensures healthy nails . Brittle or discolored nails show up deficiencies or disease conditions

12. Teeth Brush teeth twice a day and rinse well after every meal . Remember to rinse your mouth after every meal. For those who smoke it is important you rinse your mouth after every smoke and use a mouth freshener.

13. Uniform Your uniform talks a lot about your organization. First impressions are made within the first 5 minutes of meeting someone A neat clean and well ironed uniform is acceptable and appreciated by one and all at all times . Your Id-Tags are also an important part of your uniform

14. Make-up : Women Makeup should be natural looking . Nail polish and lip color should not be too trendy or bright . Mild fragrance . Women : stay away from extremely dark, bright reds and fluorescent colors . Hair color should not be more than one or two shades darker or lighter than your natural hair color.

15. Accessories : Women Jewelry, when tastefully worn, is always an asset to your outfit. A beautiful pin or a favorite bracelet can add to your outfit and can help you feel comfortable. Be cautious of wearing dangling earrings unless they are small. Also, do not wear multiple earrings. Leave the nose rings, eyebrow rings, lip rings and other piercing at home.

16. Accessories :Males Men should limit accessories/jewelry to 3 pieces Accessories include watch, ring, handkerchief A dress watch should be worn, avoid athletic styles. he wristwatch worn should be of a conservative design with a plain and a simple face and fitted band. Avoid bracelets, necklaces, and visible piercing.

17. Let’s remember A neat and clean uniform/ clothes at all times. Hair neatly tied up or cut. No Bad breadth. Clean and washed socks with polished shoes. Well manicured hands . Usage of a mild deodorant

18. BODY LANGUAGE

19. Non-verbal mode communication We do in every single aspect of our interaction with another person It is like mirror that tells us what the other person thinks and feels in response to our words or actions. BODY LANGUAGE

20. Positive / Aggressive Cool & Calm Nervous / Scared Active Passive / Dull Negative / Weak BODY LANGUAGE MATTERS

21. What is nonverbal communication ? Nonverbal Communication = Communication without words Nonverbal communication is a process of communication through sending and receiving wordless messages.

22. Importance of Nonverbal Communication Verbal & nonverbal Communication plays an important role in how people interact with one another. People are using around 35% verbal communication and 65% nonverbal communication in daily life. Nonverbal communication has also cultural meaning

23. Maintain eye contact with the audience Body awareness Gestures and expressions Convey one’s thought clearly Practice effective Communication TIPS TO GOOD COMMUNICATION SKILLS

24. THANK YOU