Innovsource Services - Corporate Profile

Innovsource (a FirstMeridian company),also known as Innov, is a leading staffing provider in India. With over 18+ years of experience, we have mastered the manpower business, focusing on every aspect of hiring and workforce management. Our services span across general staffing, integrated facility management, apprenticeship, managed services, permanent staffing, skill development and HR technology services.

1. Our Solution Offerings CORPORATE PROFILE www.innov.in www.firstmeridian.com #75kAssociatesPutToWork

2. CASE STUDIES OPERATIONAL EXCELLENCE 4 TECHNOLOGY SERVICES 5 WORKFORCE SOLUTIONS 3 ABOUT US 1 2 CONTENT OVERVIEW www.firstmeridian.com 2 www.innov.in

3. ABOUT OUR GROUP THE WORLD OF FIRSTMERIDIAN We are an HR investment platform formed by world-renowned investors with the objective to help organizations and talented individuals achieve their objectives and aspirations. We bring along an unparalleled experience in HR Solutions and combine them with the best-in-class Technology to offer end-to-end Human Resources solutions and transform people processes. Headquartered in Bangalore, we provide work to 110,000+ people who serve 1100+ customers across 3500+ locations through our branch network. Our Companies Our Investors 110,000+ Associates Payrolled Each Month 140,000+ People Hired Each Year 250+ Skills Hired with Global Talent Outreach 1100+ Clients Spread Across India 3500+ Pin Codes Covered for Deployment 15+ Industry Sectors Served 3 www.firstmeridian.com

4. OUR BRANDS AT FIRSTMERIDIAN www.firstmeridian.com 4 www.innov.in

5. Innovsource (a FirstMeridian company) is a leading staffing provider in India. With over 18 years of experience, we have mastered the manpower business, focusing on every aspect of hiring and workforce management. Our services span across general staffing, integrated facility management and HR technology. 300+ Recruiters 75,000+ Associates 550+ Clients 50+ Branches 3500+ Deployment Locations True focus on Associate Experience through our Happy Associates program 18+ Years of Industry Leadership INR 1390+ crore Annual Revenue (FY 2020-21) Mobile App for Onboarding, Attendance and Employee Self-Service ABOUT INNOV www.firstmeridian.com 5 www.innov.in

6. 3500+ Deployment Locations 50+ Branches Across India REGION-WISE BREAK-UP OUR BRANCHES/DELIVERY CENTRES Haryana Punjab Rajasthan New Delhi UP Chandigarh Gurgaon Zirakpur Jaipur New Delhi Lucknow Noida W Bengal Kolkata Jharkhand Ranchi Assam Guwahati Odisha Bhubaneshwar Bihar Patna Gujarat MH & Goa MPCG Ahmedabad, Mundra, Surat, Mumbai, Aurangabad, Nagpur, Pune, Goa Indore, Raipur Andhra Tamil Nadu Kerala Karnataka Chennai Coimbatore Sriperambudur Chettipalayam Sri City Vizag Cochin Bengaluru Hoskote Telangana Hyderabad Secunderabad www.firstmeridian.com 6 www.innov.in

7. OUR SERVICE OFFERINGS STAFFING SOLUTIONS PERM RECRUITMENT Manpower Solutions Payroll Management Managed Services Apprentice Hiring Search & Selection RPO Vendor On Premise Project Hiring FACILITY MANAGEMENT Soft Services Technical Services Support Services Pest Control TECHNOLOGY SERVICES DigiTrac – Digi-Onboarding, Mobile Attendance & Employee Self-Service RapL – Micro learning Solutions FM Learn – Online Skilling Platform Infield – Field Force Automation Suite & Trade Marketing Apps www.firstmeridian.com 7 www.innov.in

8. INDUSTRIES WE SERVE Industrial BFSI Media & Entertainment Technology FMCG/ FMCD/Retail Telecom Ecommerce SCM/ Logistics Education Healthcare & Pharma Manufacturing Automobile Hospitality Power and Energy Infrastructure Oil and Gas www.firstmeridian.com 8 www.innov.in

9. OUR BRIEF SEGMENT-WISE CLIENTS www.firstmeridian.com 9 www.innov.in Media & Entertainment Electronics & Manufacturing Infrastructure Others FMCG & FMCD E-Commerce & Logistics BFSI

10. Amit Chitale Chief Financial Officer Ashesh Pattnaik VP – Sales & Ops (East Coast) Manish Kumar AVP – Sales & Ops (North) Anand Sundar Raj C CEO – General Staffing & Allied Services Sujay Kumar Sr. VP – Facilities Management Services Nibin Varghese VP – Sales & Ops (West 1 & South) Vikram Gaur GM – Sales & Ops (West 2) OUR BUSINESS LEADERS Mitesh Shah VP – Managed Services, iManage Mansi Shah AVP – National KAM Head www.firstmeridian.com 10 www.innov.in

11. WORKFORCE SOLUTIONS www.firstmeridian.com www.innov.in

12. Workforce Solutions PAN-India Sourcing, Field Drives & Campaigns, Interviews, Selection, Onboarding, People Mgmt. CTC Structuring, Data Migration, Payroll Processing, Payslips, Query Mgmt., IT Computation & Proof verification, Reports & MIS Consulting & Advisory Services, Audit & Assessments, Maintenance & Support, Registrations & Renewals under Labour Acts, Exemptions, Inspection Closures Supply, Operation & Maintenance of IT & Office Infra Associated with Manpower Requirements Payroll Management Regulatory Compliance Infra Services OUR GENERAL STAFFING SOLUTIONS www.firstmeridian.com 12 www.innov.in

13. FIRSTMERIDIAN PROFESSIONAL PERMANENT RECRUITMENT SERVICES Search & Selection Project Hiring Recruitment Process Outsourcing (RPO) Vendor On Premise (VOP) Industry & Functional Specialist teams across locations to provide seamless solutions Specialized teams across business verticals handling Search – Leadership/Senior-level hiring and Selection – Mid Level hiring Customized client need-based solutions viz., RPO, Project Hiring & VOP Robust tech-driven delivery engine; end-to-end digitized workflow of recruitment process www.firstmeridian.com 13 www.innov.in

14. TECHNICAL SERVICES Housekeeping | Mailroom | Landscaping | Indoor Floral Arrangement | Pantry | Guest House Mgmt. | Deep Cleaning Operation & Maintenance Services | Minor Civil Work | Waste Management | Water & Drainage Management | EHS Audit | Fire Safety, Electrical & Security Audit SOFT SERVICES SUPPORT SERVICES Helpdesk | Front Desk | Office Boys | EMS Operations | Move Management | Reprographics | Admin & Purchase Management | CAM & Administration PEST CONTROL SERVICES Residential Spaces | Commercial Spaces | Institutional Spaces | Bird Control | Mold Treatment | Termite Treatment FACILITY MANAGEMENT SERVICES www.firstmeridian.com 14 www.innov.in

15. MANAGED SERVICES INDUSTRY-SPECIFIC SOLUTION OFFERINGS BFSI Sector E-Commerce Sector Logistics & Supply Chain FMCG/FMCD/Retail Merchant Acquisition (POS/EDC) — POS/EDC Field Service — POS/EDC Repair — POS/EDC Sales Call Centre — ATM Services — FinTech — First Mile Delivery — Warehouse Management — Inbound Logistics — RFID, Stock Mgt, Loading/Unloading — Packaging — Last Mile Delivery — — B2B Activations — Fleet Activation & Management — Transport Driver — App Promotions — Product Launch & Field Promotions — In-Store Engagement — Visual Merchandising — Audits — Sampling Campaigns www.firstmeridian.com 15 www.innov.in

16. Stipend increased by 10% every twelve months Allows employers to outsource Basic Training and NAPS implementation to Third Party Aggregators (TPAs) empanelled by Ministry of Skill Development and Entrepreneurship ₹ Minimum stipend for the apprentices as per their educational qualifications, same across all states Duration of apprenticeship can be from 6 months to 36 months BENEFITS TO APPRENTICE Experiential Learning Opportunity to practice in a working environment Economic Independence “Learn while Earn” opportunity Transition to Full Time Easier pathway to become a full time employee with the industry exposure Recognition Government certification at the end of the program Protection GPA & GMC coverage given to safeguard candidate APPRENTICE HIRING www.firstmeridian.com 16 www.innov.in

17. Cost Efficient Reduced Effort Time Saving Reduced time spent in learning after apprentice becomes an employee Reduced manpower and training costs by using the same training facilities Reduced efforts in building talent pipeline and tackling skill shortage EFFICIENCY Flexibility in business models with increase in HC and Savings (EBIDTA) Loyal and experienced workforce relevant to industry Adhere to the law of land by hiring Apprentice EPF & ESI not mandatory for apprentices Competitiveness through quality & cost efficiency Industry aligned training in real work set up NO Minimum Wages / Labour Laws / Regulations APPRENTICE4U BENEFITS TO EMPLOYERS www.firstmeridian.com 17 www.innov.in

18. 300+ Member Strong Recruiter Team 5+ Years of Avg. Work Exp 80+ Member Strong Account Management Team Multi-Tiered Sourcing – Centralised, Branch & Offshore Team Capability Delivery Capability Local Sourcing in 85 cities 3-10 Days TAT Servicing 10+ Sectors 8000+ Offers Released Monthly Hiring for 100+ skills Strong Penetration into TIER II & TIER III Cities & Rural Areas Internal Database 10+ Lakh Profiles on Internal Database Networking Channels Candidate Referencing, Freelancers, Govt. Agencies, Training Institutes, etc. Walk-ins & Direct Apply Field Recruitment Public places, Industrial Areas, Commercial Complexes, etc. Marketing Initiatives Pamphlets, Newspaper ads, Road Shows, Job Fairs, Banners, Standees, Posters Job Portals Naukri, Monster, Timesjobs , Quikr , etc. SOURCING CAPABILITIES SOURCING CAPABILITIES www.firstmeridian.com 18 www.innov.in

19. OPERATIONAL EXCELLENCE TECH-ENABLED OPERATIONAL MANAGEMENT www.firstmeridian.com www.innov.in

20. TECH-DRIVEN BUSINESS PROCESS Sales, Marketing & Contracting Recruitment (Demand, Sourcing, Offer, Onboarding) Backend for Staffing ATS for Perm Hiring Sales CRM Operations/ Resource Management Timesheets, Payroll and Reporting Manager Approvals Mobile Attendance, Digi-Onboarding & Employee Self-Service Payroll & Billing Payroll Engine integrated with DigiOne Accounting Software Compliance & Reporting Compliance Module Employee Self-Service (Internal) Bot-Based Query Resolution HRIS & Employee Engagement Sales Force Automation Suite Recruiter App L MS Platform BI Reporting Engine 24/7 Associate Response, Client Support and Issue Resolution www.firstmeridian.com 20 www.innov.in

21. www.firstmeridian.com 21 www.innov.in MIS & Reports Recruitment – Demand Creation, Allocation & Candidate Selection Offered Candidate Database – Profiles and Offer letters Attendance & Leave Mgt. – Integrate Attendance Input from Client System to DigiOne Payroll, Taxes & Reports Client Servicing – Induction, Helpdesk & Invoice Submission/Tracking Accounting & Invoicing Compliance – Registration & Tracking of PF, ESIC & PT DIGIONE – OUR DELIVERY PLATFORM

22. www.firstmeridian.com 22 www.innov.in OUR RECRUITMENT PLATFORM FIRSTMERIDIAN DIGIHIRE – APPLICANT TRACKING SYSTEM Recruitment Workflow for Every Stage from Demand Management to Onboarding AI & ML Powered Sourcing & Recommendations Centralized Platform for All Stakeholders – Hiring Managers, TA team, Candidates and Vendors Career Site, Integrated Job Portals & Vendor Portal Seamless Data Integration with Other Systems Realtime Reports and Dashboards Automated Responses, Alerts, SMS, Mailers

23. We believe that our Associates are our brand ambassadors. When we focus on delivering happiness to our associates, we automatically deliver customer delight! “ “ Simplified App-Based Paperless Onboarding & KYC Process Timely Salary Payouts & Salary Advance Option Immediate Query Resolution under our “Then & There” philosophy 100% Statutory & Regulatory Compliance Open House & Personal Connects with Associates to Instil a Sense of Belonging Insurance, Mediclaim, Welfare Events Self-Service – Payslips, PF, ESIC, TDS, Leave, Reimbursements 24x7 Associate Response with Toll-Free Hotline, WhatsApp & Email Support Training & Mentoring for Associate Development www.firstmeridian.com 23 www.innov.in ASSOCIATE ENGAGEMENT

24. Ensuring all our clients are on the right side of the law COMPLIANCE EXPERT www.firstmeridian.com 24 www.innov.in Minimum Wages, Contract Labour Act (Regulation & Abolition), Labour Welfare Fund, Workmen Compensation, Gratuity Act, Maternity, Equal Remuneration, Provident Fund, Employee State Insurance, Professional and Income Taxes Compliant with the existing labor & compliance laws as applicable across states: Dedicated compliance team to effectively handle client-specific contract requirements Workflow-based applications to support Payroll and Employee Benefits Consistent in attaining Statutory Audit rating of above 95% Participating in periodic inspections conducted by respective Government Departments

25. TECHNOLOGY SERVICES MOBILE-ENABLED TECHNOLOGY SOLUTIONS www.firstmeridian.com www.innov.in

26. DIGITRAC – TECHNOLOGY SERVICES MOBILE ATTENDANCE, DIGI-ONBOARDING & EMPLOYEE SELF-SERVICE www.firstmeridian.com 26 www.innov.in MOBILE ATTENDANCE EMPLOYEE SELF-SERVICE Premise Based (Geo-Tagged) Attendance from Anywhere Attendance, Timesheets & Regularisation Leave History Digi-Onboarding LOI & Offer Letter Payslips & Form 16 PF/ESIC Slips Mileage Tracking Reimbursements Company Policies Training Module Salary Revision Contract Extension Resignation Helpdesk Easy Signup on DigiTrac with Mobile Number based OTP Validation Speedy, digital documentation process Eliminate tedious paperwork & recordkeeping ; centralized data flow eases operations Capture details on associate’s Family, Education, Work History, EPF, ESIC, Bank Account & complete KYC

27. Sales Force Automation Tools to Enhance Business Value, Operational Efficiency & Customer Experience INFIELD APPLICATIONS SALES FORCE AUTOMATION SUITE Fleet On Street App Demonstrators App Promoter App Retailer App Team Leader App Area Sales Manager App Long Arm Sales Manager App Merchandising App Audit App eKYC App www.firstmeridian.com 27 www.innov.in

28. EMPLOYEE MGMT Attendance Tracking Geo Tagged Geo Fenced Performance Rewards Push Notifications Auto-Mailer Auto-Reminders Quizzes Offline Mode Shuffling – TLs/ISD Bulk Uploads – Stores/Users/TLs Live Picture Upload LEAD MGMT & SALES Product Sales Target vs. Achievements Training & Product eLearning Push Notifications Auto-Mailer Auto-Reminders Offline Mode Remote Enable/ Disable product Incentive Schemes Product Spiels Schemes/Incentives point calculator MTD/LMTD/ 2LMTD Sales PJP (Pre-Journey Planner) Visit PJP Reporting Bulk Uploads – Stores/Users/TLs Barcode Scanning IMEI Validation Lead Management System Visit Lead Sales Module Live Picture Upload REPORTING Stock Reporting Sales Reporting Complaint Reports Compliance Reports Bulk Uploads – Stores/Users/TLs Branch Wise Dashboard Channel Wise Dashboard DMS Integration PJP Reporting Pending/Outstanding Reports Offline Mode RETAIL MARKETING Merchandising QA portal Audio clips – quality control Feedback Forms Bulk Uploads – Stores/Users/TLs Offline Mode STOCK MGMT Focus Models/ SKUs ReStock Alert Barcode Scanning Bulk Uploads – Stores/Users/TLs Offline Mode www.firstmeridian.com 28 www.innov.in INFIELD – LIST OF KEY FEATURES

29. FM Learn has something for everyone. Engage learners to upskill and reskill proactively. Prove L&D investments easily. Watch your organization grow. 350+ Course Modules 100,000+ Users (B2B) 10,000+ Subscribers (B2C) 50+ Internal Content Creation SMEs 500+ Consultants Across Skillsets for Content Creation LMS Platform Content Creation In-Person Training Our Service Offerings Can be clubbed as bundles as per organisational needs www.firstmeridian.com 29 www.innov.in

30. RapL – MICROLEARNING SOLUTIONS TECHNOLOGY, CONTENT SERVICES AND EXECUTION SUPPORT MICROLEARNING APP CONTENT SERVICES EXECUTION & SUPPORT Notification based app with bite-sized learning – reinforced and adapted to each employee Online library with job aids – ready reckoner on the job Gamification mechanics to encourage and motivate learners Ready-to-use scenarios – from product knowledge & sales techniques to SOPs and safety & compliance Rapid custom content development for scenarios that are unique to your organisation Single POC from RapL to offer support for monitoring employees, highlighting issues, updating databases and creating monthly presentations with analytics and dashboards www.firstmeridian.com 30 www.innov.in

31. E MPOWERING FRONTLINE EMPLOYEES WITH JOB CRITICAL KNOWLEDGE IN AN ENGAGING MANNER MICROLEARNING PLATFORM www.firstmeridian.com 31 www.innov.in

32. CASE STUDIES WHY US? www.firstmeridian.com www.innov.in

33. CASE STUDY 1 www.firstmeridian.com 33 www.innov.in No. 1 Sourcing Partner for One of the Top Banking Providers in India PROBLEM STATEMENT ! The client was looking for on-ground resources to handle the large network of store formats in India. OUR JOURNEY WITH THE CLIENT No. 1 sourcing partner for over a decade Maintaining 108 infra sites Pan-India Managing complete employee life cycle, conveyance & statutory obligations Achieving SLA of less than 5 days for time-to-hire. KEY ACHIEVEMENTS Only 10-12% attrition rate Highest retention & productivity among overall resources as per client 92% growth in numbers within 1 financial year

34. CASE STUDY 2 www.firstmeridian.com 34 www.innov.in Sales Staff Provider for a Leading Mobile Payments App PROBLEM STATEMENT ! The client was looking to hire FOS executives PAN India and scale up the workforce quickly OUR JOURNEY WITH THE CLIENT Deployed key employees at client location, dedicated customer service team at Headquarters and mobilized teams across branches Utilized our vast network of Innov Business Associates (IBAs), field sourcing teams, internal database & undertook campus hiring in specific locations as well Implemented paperless onboarding KEY ACHIEVEMENTS Achieved more than 60% fill rate within 45 days and scaled the account 10x within the following 6 months 92% retention of the hires Reduced onboarding time to less than a day

35. Case Study 3 Manpower Provider for One of the Largest Hypermarket Chains in India PROBLEM STATEMENT ! The client was looking for reliable manpower provider for all the warehouses, eRetailing and store formats OUR JOURNEY WITH THE CLIENT 10X growth in client’s employee base in the first year Undertook onboarding of associates in less than half a day to be deployed Constant connect with the HR Managers from store level to the national level to ensure client is prepared for all audits/inspections w.r.t. labour Open house sessions for the associates for continuous engagement KEY ACHIEVEMENTS Ranked 82% by the client on the service parameters improving YoY Largest manpower provider for the client in India www.firstmeridian.com 35 www.innov.in

36. THE FIRSTMERIDIAN ADVANTAGE Dedicated Delivery Management to Reduce Cost & Time to Hire Tech-Enabled and Automated Operational Management Enhanced Analytics to Drive Efficiencies and Improvement Regular Reviews with Client Program Manager 5%-20% Measurable Cost Savings Building Winning Workforce for 1100 + Clients across 15+ Sectors Skill Development to Ensure Superior Quality Workforce www.firstmeridian.com 36 www.innov.in

37. Innovsource Services Pvt. Ltd. 5th floor, Jolly Board Tower, iThink Techno Campus, Kanjurmarg -East, Mumbai, Maharashtra 400042 THANK YOU! We know the importance of customers and are committed towards continually improving our service standards, adding value and transparency in business operations CONTACT US 1800-22-4456 [email protected]