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1. Intercultural Communication
Dominique Flores

2. Learning outcomes for the
following weeks:
Define intercultural communication;
Determine the importance of intercultural communication;
Determine the relationship between culture and communication,
and;
Applying and managing intercultural communication.

3. Pre-lecture Reflection (Essay)
Guide Questions:
Have you experienced communicating with someone with
different culture from other provinces, other indigenous groups,
or foreigners? Describe your experience.
What was the medium that you have used during your
communication/conversation?
What are your takeaways during your communication process?

4. Intercultural Communication
Refers to the communication between people from two different
cultures.
The idea of knowing how to communicate in different parts of the
world.
The capacity to communicate with people from diverse cultures.
Focuses on accumulating knowledge about a culture through
communication in the form of shared stories based on subjective,
individual experiences.

6. Introduction to Culture
Why do cultures differ?
History
Educational Backgrounds
Social Backgrounds
Ethnicity
Religion
Technology

7. Examples of Cultural Differences
USA vs Philippines
Personal boundaries are different.
Filipino strangers will ask you where
are you going, where’s your husband,
or how much did your belonging cost.
In the USA, it would be considered as
nosey. Physical boundaries are strong
in America. They tend to keep their
distance.
Filipinos like to be close together while
Americans like to have space.

8. Examples of
Cultural Differences
Germany (Privacy)
Germans are very private people; they value privacy.
They are very cautious about privacy and data protection.
Cultural norms-They value personal privacy. They maintain a
clear boundary/separation between one’s private and
professional lives.
They usually do not engage in small talks.
Their culture favors introvertedness and reserved traits. They
value physical distance.
There is a cultural emphasis on privacy, introspection, and
valuing intellectual pursuits over overt social interaction.
Introverted qualities tend to be normalized and
encouraged in Germany.

9. Examples of Cultural Differences
Japan
Politeness
Japanese people seem to be shy.
Reserved nature
People tend to be quiet.
Being punctual
Trains are always punctual. Train staffs owe an
apology to the passengers if the train arrived
late.
Hardworking
Overtime is the norm.

10. Importance of Intercultural
Communication
Intercultural communication is crucial for several reasons:
Globalization: In an increasingly interconnected world, effective communication across
cultures is essential for international business, diplomacy, and collaboration. Understanding
cultural nuances can prevent misunderstandings and foster positive relationships.
Diverse Workplaces: As workplaces become more diverse, intercultural communication skills
help in building inclusive environments. This can enhance teamwork, increase productivity,
and improve job satisfaction among employees from different cultural backgrounds.
Conflict Resolution: Misunderstandings arising from cultural differences can lead to conflicts.
Intercultural communication helps in identifying and addressing these issues before they
escalate, facilitating peaceful and constructive resolutions.

11. Importance of Intercultural
Communication
Cultural Sensitivity: Being aware of and respectful towards different cultural practices and
beliefs helps in avoiding stereotypes and biases. This sensitivity promotes mutual respect
and understanding.
Enhanced Learning: Exposure to different cultures enriches personal experiences and
broadens perspectives. It encourages curiosity, adaptability, and open-mindedness, leading
to more holistic learning and personal growth.
Travel and Living Abroad: For those living in or visiting foreign countries, intercultural
communication skills are vital for adapting to new environments, navigating social norms,
and building meaningful connections with locals.
Social Harmony: Effective intercultural communication contributes to social cohesion by
bridging cultural gaps, fostering empathy, and promoting dialogue among diverse groups.

12. Dos and Don’ts of Intercultural
Communication
Do: Listen
Practice active listening. Be totally present and focus on the speaker’s words and affect, without
judgment or agenda. Hear what the person is really saying; not what you expect them to say.
Don’t: Assume you’ve understood correctly or that they’ve understood you correctly
Summarize important points using different words or ask them to summarize their understanding of
the important point.
Don't: Use idioms, colloquialisms, or slang
Using idioms and colloquialisms do not translate easily into other languages.
Even among countries that use English as their native language, they don’t necessarily share the 

same expressions.

13. Dos and Don’ts of Intercultural
Communication
Do: Keep it simple
Two syllable words are much easier to understand than three syllable words, and one syllable words are better than two
syllable words.
Don’t: Make jokes
Standard jokes don’t communicate well across cultures. What is funny in one culture often makes no sense in another. You
could easily inadvertently offend someone, make them perplexed, or convey an undesired image of yourself.
If you do decide to use humor, make sure that it will be understood and appreciated in the other culture and not cause
offense.
Don’t: Use yes or no questions – instead ask open ended questions
Open-ended questions will give you a lot more information since they will need to explain or outline their point in more
detail.
This will make it easier for you to understand and respond to them which will lead to a more open and inviting
conversation.

14. Dos and Don’ts of Intercultural
Communication
Do: Take turns talking
Make the conversation flow more freely by taking it in turns to speak.
Particularly when people are speaking English as their second language it’s better to talk to them in 

short exchanges rather than delivering a long monologue that might be difficult for them to follow.
Do: Accept that you’ll make a mistake
Don’t take it personally if you make a mistake. Do you best to be self-aware and actively learn from your mistake and
apologize if you offend anyone or cross boundaries.
Mistakes will happen but it is an opportunity to learn from the mistake and improve your communication skills.
Do: Be supportive
Effective cross-cultural communication is about all parties feeling comfortable. Do your best to communicate clearly and
give encouragement when they respond.
This will help to build their confidence and trust.

15. Graded Recitation (Communication
Skills Enhancement)
Think of importances of intercultural communication according to
your personal experiences.
This will be shared with the class, obviously!

16. Activity (Reflection Essay)
How do you apply and manage intercultural
communication in your field of work?