Interview Training for Hiring Managers

Not sure if you are getting the most out of your interview? Do you wonder if you are asking the most appropriate questions? This interview training presentation will help! Decrease turnover, take less time to fill a position, and avoid making any mistakes.

1. How to make the most of your interview
Tina Wagener
Welcome to
Interview Training 101

2. http://www.stumbleupon.com/demo/?review=1#url=http://www.youtube.com/watch
What not to do in an interview..

3. Purpose of an Interview

Finding Talent Culture Fit
Succession
Planning
Company
Awareness
New Ideas

4. What is an interview?
•Special conversation
•Research project
•Knowledge gathering
•Relationship building

5. Planning for the interview
 Review resume
 Review interview summary notes
 Review job description
 Create / review interview questions

6. Establishing Rapport
Introduction
Review process
Tour / dept introduction
Remember: make the
candidate feel at ease

7. Direct vs. Open Ended Questions
•More details and information
•Insight to motivations
•Discover behavioral traits
•Understand resourcefulness

8. Example:
"What experience do you have working
with personal computers, specifically
with spreadsheet, word processing,
and data base software and what
packages are you most familiar with?"
Multiple Questions

9. Reflective Questions
?Gain additional information
?Clarify issues
?Avoids misjudgment
?Ask for more information

10. Leading Questions
X Giving away the answer in a question
X Ask them the question first
X Will tell you what you want to hear

11. Behavior Based Interviewing
Past behavior is the best predictor
of future performance.
Forget the “dating behavior” – chemistry

12. Allowing Time to Answer
 Require an answer
 Lack of important information
 Side stepping
 Silence is your friend

13. Making Promises
•Bonus promises
•Promises of promotion
•Job guarantee
•False expectations

14. Failure to Listen
•Ringing phone
•Email ding
•Tapping of pen or pencil
•Looking at work on desk
Conference room
Maintain eye contact
Show interest

15. Lack of Documentation
•Prevents legal liability
•Improves decision making
•Use scorecard
•Good for multiple candidates

16. Interviewing Situations
Must I ask each person the same interview questions?
If I know right away that this is not the candidate for me, must I
continue with the entire interview?
What do I do if the candidate tells me something that is inappropriate or
personal?
How long should an interview last?
Some candidates talk in paragraphs instead of sentences. How can I
regain control of the interview if this happens?
What do I do if an applicant won’t talk to me? Sometimes the person
appears to be very nervous and answers with just "yes" or "no" or
brief responses.

17. Illegal Topics
• Age
• Arrest record
• Association with present
employer
• Bankruptcy and credit affairs
• Disability
• Driver’s license
• Emergency contact info
• English language skills
• Height and weight
• Marital status, children
• Organization
• Protected class
• Veteran status
• Weekend work

18. Closing of Interviews
•Ask if they have any questions
•State next steps
–Recruiter to follow up
•Do not promise another interview
•Do not give them false hopes in regards to
an offer

19. Hiring Manager Costly Mistakes
•The opening: Hearing that their time is
valued
•Differentiating between things candidates
can learn on the job (i.e. specific skills)
and qualities that aren’t likely to change
•Not asking for clarification
•Not drilling down enough

20. Key Questions for Managers
•Could you explain the company’s organizational structure?
•What’s the company's plan for the near future, and how does your department
fit into it.
•Will you be expanding or bringing on new products or new services?
•What are your worst problems?
•What major skills and abilities will I need to succeed in this job?
•What attracted you to working for this organization?
•How will my responsibilities and performance be measured?
•What are the day-to-day responsibilities I’ll be assigned?

21. Scoring of Candidates

22. Fun Stuff – CareerBuilder Top 10
•Candidate answered cell phone and asked the interviewer to leave her own
office because it was a "private" conversation.
•Candidate told the interviewer he wouldn't be able to stay with the job long
because he thought he might get an inheritance if his uncle died - and his uncle
"wasn't looking too good."
•Candidate asked the interviewer for a ride home after the interview.
•Candidate smelled his armpits on the way to the interview room.
•Candidate said she could not provide a writing sample because all of her writing
had been for the CIA and it was "classified."
•Candidate told the interviewer he was fired for beating up his last boss.
•When applicant was offered food before the interview he declined, saying that he
didn't want to line his stomach with grease before going out drinking.
•A candidate for an accounting position said she was a "people person," not a
"numbers person."
•Candidate flushed the toilet while talking to the interviewer during a phone
interview.
•Candidate took out a hair brush and brushed her hair mid-interview.

23. I had a job interview at an insurance
company once and the lady said,
“Where do you see yourself in five
years?” and I said, “Celebrating the fifth
year anniversary of you asking me this
question”
Fun Stuff

24. Questions?