Introduction to ERP and CRM Systems.pptx

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1. Introduction to ERP and CRM Systems Streamlining Business Processes and Enhancing Customer Relationships

2. What is ERP? Definition : ERP (Enterprise Resource Planning) is a type of software used by organizations to manage and integrate the important parts of their businesses. Key Point: ERP systems integrate various functions into one complete system to streamline processes and information across the organization.

3. Key Components of ERP Finance: Manages financial transactions. Human Resources: Handles employee data and payroll. Manufacturing: Oversees production processes. Supply Chain Management: Manages inventory and procurement.

4. Benefits of ERP Integration: Combines all business processes. Efficiency: Reduces redundancy and streamlines operations. Data Accuracy: Provides real-time data and reporting.

5. What is CRM? Definition: CRM (Customer Relationship Management) is software that helps manage a company’s interactions with current and potential customers. Key Point: Focuses on improving customer relationships and retention.

6. Key Components of CRM Sales: Manages sales processes and pipelines. Customer Service: Tracks customer interactions and support. Marketing: Manages marketing campaigns and customer data.

7. Benefits of CRM Customer Insights: Provides detailed customer data. Improved Customer Service: Enhances customer support and satisfaction. Increased Sales: Helps manage and track sales activities.

8. By: 𝕶𝖆𝖗𝖊𝖊𝖒 𝕭𝖆𝖍𝖊𝖗 THANKS