INTRODUCTION TO QUALITY MANAGEMENT SYSTEM (QMS) ISO9000

INTRODUCTION
TO
QUALITY MANAGEMENT SYSTEM
(QMS) ISO9000

1. Saqib Mansoor
Manager QMS / MR

2. Saqib Mansoor
Manager QMS / MR
INTRODUCTION
TO
QUALITY MANAGEMENT SYSTEM
(QMS) ISO9000

3. Saqib Mansoor
Manager QMS / MR
WHAT IS QUALITY

4. Saqib Mansoor
Manager QMS / MR
The Term Quality
Widely adopted to promote products
No limitations on use -meaning varies when used generally
In the professional sense needs definition
Quality does not mean luxury

5. Saqib Mansoor
Manager QMS / MR
Quality Does NOTMean Luxury

6. Saqib Mansoor
Manager QMS / MR
Quality .........?
“Degree to which a set of inherent
characteristics fulfils requirements.”
ISO 9000:2000

7. Saqib Mansoor
Manager QMS / MR
Why Quality
Required by the customers
Improves the financial situation
Fundamental concept, applicable within many professional
activities/disciplines
Quality at the right price is the only issue of common
interest to Organisation as well as customers

8. Saqib Mansoor
Manager QMS / MR
WHAT IS ISO9000

9. Saqib Mansoor
Manager QMS / MR
An Internationally recognised standard
A “model” to help develop a quality system
Means of demonstrating quality assurance
What is ISO9000

10. Saqib Mansoor
Manager QMS / MR
Quality Control
Part of quality management focused on fulfilling
quality requirements.
ISO 9000:2000

11. Saqib Mansoor
Manager QMS / MR
Quality Assurance
“Partofqualitymanagementfocusedon
providingconfidencethatqualityrequirements
willbefulfilled.”
ISO 9000:2000

12. Saqib Mansoor
Manager QMS / MR
Quality Management
Co-ordinated activities to direct and control
an organisation with regard to quality.
ISO 9000:2000

13. Saqib Mansoor
Manager QMS / MR
Deals with the quality of the system
Does not cover all aspects of the business
Requires effort to make it work is not a panacea
ISO9000 in Context

14. Saqib Mansoor
Manager QMS / MR
ISO9000 OBJECTIVES

15. Saqib Mansoor
Manager QMS / MR
Objectives of ISO Standards
Achieve,maintain,andcontinuously
improveproductquality
Improvequalityofoperationsto
continuallymeetcustomers’and
stakeholders’needs
Provideconfidencetocustomersandother
stakeholdersthatqualityrequirementsarebeing
achieved

16. Saqib Mansoor
Manager QMS / MR
ISO9000 PRINCIPLES

17. Saqib Mansoor
Manager QMS / MR
8 Principles of ISO9000:2000
The backbone of the new standard –the 8 principles
1.Customer focus
2.Leadership
3.Involvement of people
4.Process approach
5.System approach
6.Continuous improvement
7.Factual approach
8.Supplier relationship

18. Saqib Mansoor
Manager QMS / MR
ISO9000 BENEFITS

19. Saqib Mansoor
Manager QMS / MR
Internal
Bettermanagementofcorebusinessprocesses
Increasedawarenessofqualityamongstaff
Improvedproductivityandquality
Improvedinternalcommunications
Reducedcostsofquality
Benefits from ISO9000

20. Saqib Mansoor
Manager QMS / MR
Benefits from ISO9000
External
Improvedcustomersatisfaction
Higherperceivedqualitybymarketplace
Quickertimetomarketnewproducts
Enhancedcompetitiveedge
Increasedmarketshare

21. Saqib Mansoor
Manager QMS / MR
ISO9000definesthe“ingredients”ofthequality
system
Youdecidehowbesttousetheingredients
ThequalitysystemshouldestablishtheStandard
withinthebusinessprocess
Thequalitysystemshouldenhancecurrent
practices
Establishing a Quality System

22. Saqib Mansoor
Manager QMS / MR
QMS EMPHASIZED ON ?

23. Saqib Mansoor
Manager QMS / MR
•Documentation
Written Procedures
•Records
•Training

24. Saqib Mansoor
Manager QMS / MR
WHY THE WRITTEN PROCEDURES
ARE IMPORTANT ?

25. Saqib Mansoor
Manager QMS / MR
Procedures are Important
Support departmental mission, vision and practices
Provide consistence Quality
Clarify the responsibilities and authorities
Guide staff “How to Perform”
Reduce human dependency
Avoid conflicts, arguments and errors

26. Saqib Mansoor
Manager QMS / MR
WHY THE RECORDS ARE
IMPORTANT ?

27. Saqib Mansoor
Manager QMS / MR
Recordsareobjectiveevidencethat
requirementsandcriteriaarebeingmet.
Recordsmustbereadilyaccessible,
thereforeefficientstorageandretrieval
systemsarerequired.

28. Saqib Mansoor
Manager QMS / MR
WHY THE TRAININGS ARE
IMPORTANT ?

29. Saqib Mansoor
Manager QMS / MR
Ensureallpersonnelaffectingqualityare
trainedinaccordancewithidentifiedneedsso
astoensureallpersonnelare“qualified”to
performassignedtasks(recordstobekept)

30. Saqib Mansoor
Manager QMS / MR
WHY WE NEED
TO
IMPLEMENT (QMS) ISO9000

31. Saqib Mansoor
Manager QMS / MR
1.Tobettermanagementofproductionprocesses
2.Toenhanceproductquality
3.Toimprovedproductivity
4.Toimprovedinternalcommunications
5.Toreducederrors/losses

32. Saqib Mansoor
Manager QMS / MR
HOW TO IMPLEMENT
(QMS) ISO9000

33. Saqib Mansoor
Manager QMS / MR
1.Selectionofcompetentpersonnel's
2.Training
3.Processingaccordingtotheprocedures
4.Recordmanagement
5.Opencommunication
6.Reviewofpractice/performance
7.On-timereportingofincidents
8.Suggestionsforimprovement

34. Saqib Mansoor
Manager QMS / MR
Jazakum Allah