Introduction to quality system

ISO-9000

1. INTRODUCTION TO QUALITY SYSTEM ISO-9000 Er . Alakshendra pratap singh ASST PROF DEPARTMENT OF MECHANICAL ENGINEERING JIET JODHPUR

2. “THE WHOLE WORLD IS SEEKING CHANGE” PERESTROIKA GLASNOST MODERNIZATION TECHNOLOGICAL ADVANCEMENT REGIONALISATION OR MARKET STRATEGIC ALLIANCES VIBRATING EXPORT MARKET INDIA SHOULD NOT REMAIN STATIC. “WE OWE IT TO PROSPERITY,FOR OUR OWN PROSPERITY”

3. WHAT IS ISO-9000 SERIES STANDERDS SQC: STATISTICAL QUALITY CONTROL TEI: TOTAL EMPLOYEES INVOLVEMENT STRATEGIES SPC: STATISTICAL PROCESS CONTROL TQL: TOTAL QUALITY LEADERSHIP

4. CONTINUE………. THE INTERNATIONAL ORGANISATION FOR STANDARISATION (ISO) IS THE INTERNATIONAL AGENCY FOR STANDERDS. IT IS COMPRISING THE NATIONAL STANDARDS BODIES OF 91 COUNTRIES INCLUDING INDIA. ISO IS MADE UP OF APPROXIMATELY 180 TECHNICAL COMMITTEES. EACH TECHNICAL COMMITTEE IS RESPONSIBLE FOR ONE OF THE MANY AREAS OF SPECIALISATION.

5. OBJECTIVE OF ISO

6. WHO DEVELOPED THE ISO-9000 SERIES STANDARDS ? WITH INCREASED FOCUS ON QUALITY ISSUES WORLDWIDE,VARIOUS STANDARDS DEVELOPING ORGANISATIONS PREPARED STANDARDS AND GUIDELINES IN THE QUALITY FIELD. ALTHOUGH THERE WERE SIMILARTIES AMONG THE MANY STANDARDS ,THE QUALITY PICTURE BECOME CLOUDY.

7. CONTINUE…. QUALITY MANAGEMENT,QUALITYCONTROL,QUALITY SYSTEM,QUALITY ASSURANCE AND QUALIYY POLICY HAD ACQUIRED DIFFERENT CONFLICTING MEANING FROM COU NTRY TO COUNTRY ,WITH IN COUNTRY AND EVEN WITH IN AN INDUSTRY. STANDARISATION DEMANDED AT INTERNATIONAL LEVEL.

8. NEED FOR ISO-9000 ISO-9000 IS AN OPPORTUNITY AND A CHALLENGE TO DEVELOPING NATIONS BY INCORPORATING CAN KNOW WITH A GOOD DEGREE OF CERTAINITY THE LEVEL OF QUALITY PURCHASER EXPECT. THEY LEARN THE PRE-REQUISITES AND CHARACTERISTICS OF GOOD QUALITY ASSURANCE AND QUALITY MANAGEMENT.

9. CONTINUE….. THE CHALLENGE TO A DEVELOPING NATION IS TO MOTIVATE PROCESSORS & MANUFACTURERS TO ADOPT & IMPLEMENT THESE STANDARDS AND TO ESTABLISH A CREDITABLE NATIONAL QUALITY REGISTRATION SCHME WHICH WILL BE RECOGNISED BY TRADING PARTNERS.

10. CONTINUE…. IN AN INCREASING NUMBER OF MANCETS AND INDUSTRIES, THIRD PARTY QULITY ASSESMENT AND REGISTRATION IS A PRE-REQISITE. A SUPPLIER WITHOUT ISO-9000 REGISTRATION CAN FACE HIGHER INSURANCE RATES OR BE DENIED INSURANCE IN SOME MARKETS.

11. ISO-9000 SERIES STANDARDS ALSO: MOTIVATES EXPORTERS SETS A BASE LINE ESTABLISHES STANDARDS FOR PROCUREMENT FOCUSES ON TRAINING AND PROFESSIONAL DEVELOPMENT SETS GENERAL MARKET PROCEDUREFOR REGULATING HEALTH AND SAFETY REDUCES TIME CONSUMING AUDITS BY CUSTOMERS

12. CONTINUE….. IMPROVEMENT IN QUALITY IMAGE OF PRODUCT GIVES INANCETING ADVANTAGES RAISES LEVELS OF COOPERATION,WORKMANSHIP AND QUALITY AWARENESS IMPROVES EFFICIENCY REDUCES SCRAP AND REWORK THE STEP IN CONTINIOUS IMPROVEMENT

13. EQUIVALENT QUALITY SYSTEMS STANDARDS ISO IS (INDIAN STANDARDS) EN (EUROPEAN NORMS) TITLE 9000 14000 29001 QUALITY MANAGEMENT & QUALITY ASSURANCE STANDARDS,SELECTION AND USE 9001 14001 29002 MODEL FOR QUALITY ASSURANCE IN DESIGN/DEVELOPMENT,PRODUCTION,INSTALLATION AND SERVICING ALL ELEMENTS 9002 14002 29003 MODEL FOR QUALITY ASSURRANCE IN PRODUCTION AND INSTALLATION

14. CONTINUE… ISO IS (INDIAN STANDARDS) EN (EUROPEAN NORMS) TITLE 9003 14003 29003 MODEL FOR QUALITY ASSURRANCE IN FINAL INSPECTION AND TESTS 9004 14004 29004 GUDELINES FOR MINIMISE COSTS AND MAXIMIZE BENIFITS

15. WHEN SHALL ORGANISATION BE REQUIRED TO USE THESE STANDARDS

16. HOW TO ACHIEVE IT ? THIS IS DONE BY AN ACCREADITED INDEPENDENT THIRD PARTY ON SITE AUDIT OF THE COMPANY’S OPERATIONS AGAINST THE REQUIREMENTS OF THE APPROPRIATE STANDARDS. UPON SUCCESSFUL COMPLETION OF THIS AUDIT, COMPANEY RECEIVE A REGISTRATION CERTIFICATE THAT IDENTIFIED THE QUALITY SYSTEM IN COMPLIANCE WITH ISO-9001,9002 AND 9003

17. QUALITY ASSURANCE MANAGEMENT SYSTEM OBJECTIVES TO ACHIEVE AND SUSTAIN THE QUALITY OF THE PRODUCT SO AS TO MEET THE PURCHASER’S STATED OR IMPLIED NEED SHOULD PROVIDE CONFIDENCE TO MANAGEMENT THAT THE INTENDED QUALITY IS BEING ACHIEVED AND WILL BE SUSTAINED SHOULD PROVE CONFIDENCE TO THE PURCHASER THAT THE INTENDED QUALITY IS BEING ACHIEVED

18. SCOPE OF STANDARDS SR.NO. FUNCTION ISO-9001 ISO-9002 ISO-9003 1. DESIGN * 2. DEVELOPMENT * 3. PRODUCTION * * 4. TEST * * * 5. FINAL INSPECTION * * * 6. INSTALLATION * * 7. SERVICE * *

19. KEY TERMS QUALITY POLICY :- OVERALL QUALITY INTENTION AND DIRECTION OF AN ORGANISATION AS EXPRESSED BY TOP MANAGEMENT QUALITY MANAGEMENT :- THE ASPECT OF ORGANISATION FUNCTION THAT DETERMINES AND IMPLEMENT THE QUALITY POLICY QUALITY SYSTEMS :- THE ORGANISATION STRUCTURE AND RESPONSIBLITIES ,PROCEDURES,PROCESS AND RESOURCES FOR IMPLEMENTING QUALITY POLICY QUALITY CONTROL :- THE OPERATIONAL TECHNIQUES AND ACTIVITIES USED TO FULFILL REQUIREMENTS FOR QUALITY

20. Thank you!