iovox Conversation Detection Technology!

Ever wonder if your calls are reaching real people or just voicemail? 🤔 Our Conversation Detection technology can tell the difference! It's like having a super-smart assistant who knows when you're talking to a human or a machine. No more wasted time on answering machines. Let's chat about how this could revolutionize your customer service!

#TechInnovation #CustomerExperience

Connect with us today! https://buff.ly/4dsvYhV

1. ANSWERED
ANSWERED
MACHINE
DETECTED
www.iovox.com
[email protected]
Conversation
Detection
It’s not easy to distinguish whether a call was picked up by an answering machine or a person.
Is the call a live conversation, or is the person waiting for their call to be answered or sent to
voicemail?
Calls are marked as "ANSWERED" whenever they are picked up, regardless of whether they
were answered by a person or an answering machine.
CHALLENGES
Our conversation detection technology uses pattern recognition based on the exchange
between the caller and the recipient, as well as the duration of the call, to identify genuine
conversations.
Calls picked up by machines are marked with “ANSWERED [MACHINE DETECTED]” and can
easily be isolated.
SOLUTION
This provides customers with accurate insights into genuinely missed versus answered calls.
Ensuring that no potential lead or inquiry goes unnoticed.
BENEFITS
Identify if calls were
answered by a human
or answering machine