IQA-ISO-9001-2015-Training-slideshow-Menshawy-2 - Copy.pptx

ISO 9001

1. ISO 9000 Family They are a family of standards that provide requirements for a Quality Management System Any governmental or non-governmental organization can apply the standards

2. ISO 9000 family development

3. To Implement ISO 9001: 2015 Identify Processes Needed To Be Documented, Modified, Added. Training Procedure Documentation Review And Approve Implementation Internal Audit Management Review External Audit System Maintenance And Improvement Gap Analysis

4. ISO 9001 Certification Accreditation body Issue ISO 9001:20 15 Implement Organization Audit Audit Certificate Certification Body ISO

5. Quality Management Principles Customer focus Leadership Engagement of people Process approach Relationship Management Evidence based decision making Improvement ISO 9001 Family Deming circle (Plan- Do – Check – Act)

6. 1- Customer Focus The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Customers Who is Customer? Any entity that receives or is affected by the organization’s product or processes. External Customers: Any organization or person that purchases the product or service Internal Customers: Any person or department that relies on the output of another department within the organization

7. 2- Leadership Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives .

8. 3- Engagement of people Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value

9. 4- Process Approach Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.

10. 5- Improvement Successful organizations have an ongoing focus on improvement.