IT in Knowledge Managementttttttttt.pptx

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1. Jyruss Regalado Information Technology in Knowledge Management

2. What is knowledge management? Knowledge management (KM) is the process of organizing, creating, using, and sharing collective knowledge within an organization. Successful knowledge management includes maintaining information in a place where it is easy to access, like a wiki or employee intranet.

3. Types of knowledge management Knowledge is one of your organization’s most valuable assets. Storing, growing, and sharing that knowledge is critical to any enterprise. Explicit knowledge (knowledge that is easy to write down and share) ‍Implicit knowledge (applied knowledge) Tacit knowledge (knowledge gained from personal experience)

4. Today, Toyota has hundreds of JI documents in use to make a single car. A JI document must contain 3 elements: Important steps – the sequential order of steps to complete a task Key points – any extra information regarding how to save time, or avoid mistakes Reasons – the line of reasoning behind the key points, such as what the result of errors would be

5. Knowledge management process At the highest level, a knowledge management process is the way in which a business manages knowledge, from its creation through to its organization methodology, to how it then continues to make sure it’s shared out.

6. How a knowledge management system helps organizations When an organization is able to easily access, share, and update business knowledge, it can become more productive and cost-efficient. The ability to access the right knowledge at the right time, via a robust knowledge management system, informs accurate decision-making and stimulates collaboration and innovation.

7. Benefits of a knowledge management system Faster decision-making Efficient access to knowledge and information Increased collaboration and idea generation Enhanced communication throughout your organization Improved quality of information and data More security for intellectual property Optimized training

8. Why is knowledge management important? Increases efficiency and productivity Enables informed decision-making Reduces duplicate or outdated information Prevents company silos

9. What kind of information is captured in knowledge management? Documents Company handbooks Benefits breakdown Product FAQs Holiday calendars Release notes Team Data Strategy Competitor briefs Product development timelines Presentation tactics Works in progress Best practices Organizational Data Org charts Procurement flows Individual contract information Office location and contact information Brand information Organizational News Company media mentions Information technology (IT) updates All-hands updates Upcoming promotions NPS scores and insights Promotion updates

10. Why knowledge management fails Holding onto knowledge. Some employees may want to hoard knowledge to maintain a particular position or level of importance within a company, while others may just not have time, interest, or a place to share it. Searching is time-consuming. When companies lack a single source of truth, information can be spread across too many different apps. Information is outdated.

11. Knowledge management tools Document management systems Content management systems Databases Intranets Wikis

12. Enterprise-wide knowledge management systems It involve efforts across the organization to collect, store, and use disseminated Knowledge in streamlined workflows. Structured knowledge systems Semi-structured knowledge systems knowledge network systems

13. Typical examples of Knowledge management systems Airbnb Airbnb utilizes an internal knowledge management system called Airbnb Knowledge. It serves as a centralized repository for hosting-related information, guidelines, and best practices. Hosts can access this knowledge to enhance their hosting experience, leading to improved customer satisfaction and quality of service.

14. Typical examples of Knowledge management systems Amazon Web Services  Amazon employs an advanced knowledge management system known as Repost to provide critical answers for Amazon Web Service customers. There is training materials, documentation, and best practices across various departments and functions.

15. Conclusion Information technology in knowledge management is a powerful tool that enables organizations to capture, store, and share valuable information effectively. By leveraging IT, companies can enhance decision-making, foster innovation, and improve efficiency. However, successful implementation requires a clear strategy, investment in training, and a culture that values knowledge sharing. As technology continues to evolve, the role of information technology in knowledge management will only grow in importance. Organizations that embrace these advancements and integrate them into their KM strategies will be better positioned to thrive in an increasingly competitive business environment. By staying ahead of the curve and leveraging the latest IT tools, companies can unlock the full potential of their knowledge and achieve long-term success.