Kebijakan dan strategi pelayanan publik berbasis AI - Intel AI Forum 30 Mei 2024.pptx

Strategi Pemerintah untuk menemukan akar masalah masyarakat secara akurat dan menemukan solusi presisi berbasis keluarga/individu

1. Artificial Intelligence Policy and Public Service Strategy 4.0 Towards a Golden Indonesia 2045 Bambang Dwi Anggono Director of Information and Communication for Human Development and Culture

2. Digital Transformation in Indonesia In reality, school children in Indonesia access the internet with their gadgets through wifi at their home or school. So that the number of internet users has the potential to be more than the data that is digitally generated Indonesia is one of the countries that is open to technology and develops innovations in economic development and public services

3. Kebijakan Nasional bidang TIK Termasuk tentang AI Undang-undang informasi dan Transaksi Elektronik Undang-undang Perlindungan Data Pribadi Undang-undang Keterbukaan Informasi Publik Peraturan Pemerintah tentang Penyelenggaraan Sistem dan Transaksi Elektronik Permenkominfo 3/2021Perijinan pelaku usaha bidang TIK ( termasuk AI) Strategi Nasional Kecerdasan Artifisial Indonesia Surat Edaran Menteri Kominfo tentang Etika Kecerdasan Artifisial Pemerintah mengatur pondasi kebijakan dalam penerapan Kecerdasan Artifisial dan perlu ditindaklanjuti oleh instansi pemerintah dan industry sesuai model aktivitasnya . Etika Kecerdasan Artifisial adalah landasan yang mengatur prinsip dan norma etis dalam penyelenggaraan pemrograman berbasis Kecerdasan Artifisial yang didasari dengan nilai inklusivitas , transparansi , kemanusiaan , dan keamanan dalam penyelenggaraan sumber daya data yang tersedia . Nilai Etika Kecerdasan Artifisial : Inklusifitas Kemanusiaan Keamanan Aksesibilitas Transparansi Kredibilitas dan akuntabilitas Perlindungan Data Pribadi Pembangunan dan Lingkungan berkelanjutan Kekayaan Intelektual

4. Tantangan dalam Tata Kelola AI

5. Application of Artificial Intelligence in Public Service INA-DIGITAL Framework

6. Public Service Phenomena in General The government's strategy to influence people's mindsets towards a better condition still uses many appeals with various methods that are difficult to measure the success rate
Public services are carried out with a Passive policy. Citizens must be actively present to obtain services. Some services that are basic needs but are not easily accessible to citizens, tend not to be provided by the state because they do not access those services

7. Public service outreach strategies One to all One to many One to Some One to Few One to One Initial Stage Segment Stage Persona Stage Microsegment Stage Hyper- Personalization Target Implementasi Pelayanan Publik yang lebih mengutamakan pendekatan Personal

8. How Can the Government Achieve More Precise Public Services? Application of Artificial Intelligence to be able to understand the problems of Indonesian individuals/families and commitment to serve through a personal approach PERAN GCIO ( GOVERNMENT CHIEF INFORMATION OFFICER ) DAN GPR ( GOVERNMENT PUBLIC RELATION ) Feedback INPUT PROSES OUTPUT OUTCOME GOLDEN INDONESIA VISION 2045 What problems will be solved or opportunities will be achieved?
How to overcome the problem or seize the opportunity?
What are the viable options as a solution?
What are the risks of each option?
What is the benefit / value of the chosen Solution option? PEOPLE PROCESS TECHNOLOGY Data Engineer Data Administrator Data Analyst Data Scientist Big Data Engineer Datawarehouse Engineer Policy
Institutional
Masterplan- Architecture
Business Process
SOUP Data Mart Datawarehouse BI Report Big Data Analytic Machine Learning Artificial Intelligence Relevant Ministries / Institutions / Regions
Related Sectoral Services
Strategy, Performance Indicators and Related Affairs Action Plan
Deployment according to needs and Regions Community (Personalize and Recommendation)
Relevant Agencies Policy Makers
President

9. Proactively serve each individual citizen with precision Every individual or family has problems that must be served by the government
Often grouping problems and providing group solutions in general, such as providing solutions to poverty alleviation with Social Assistance or Direct Cash Transfers, even though the root of the problem of each family and even individuals is different
It is necessary to carry out compact and transparent cross-sectoral data management so that the government can understand the problems of each family with precision and provide solutions to solve problems precisely as well Institution Application 1 SUPER APPS INDONESIA E-Service E-Service E-Service E-Service E-Service E-Service E-Service E-Service E-Service E-Service Institution Application 1 Institution Application 1 Institution Application 1 Institution Application 1 Institution Application 1 Institution Application 1 Institution Application 1 Institution Application 1 Institution Application 1 GOVTECH

10. Success Key The government must have the knowledge, ability and courage to manage its institutions, so that there is harmony in the management of national data and information. Strong Digital-Leadership Required Collaboration between Government and Private Parties in the governance of data and information related to public services Active participation and willingness of citizens to be proactively served by the government with a guarantee of reliable personal data protection Legal certainty and fair rewards , both for service providers and to the community and business entities that are actively involved.

11. Thank You [email protected] “Digital transformation will not succeed without a mindset transformation”