Communication, Conflicts, and Negotiation By: Kingdom 1 Albinda, Ampo, Barat, Barquio,Briones, Caga, Camina, Chee Kee
HOW DOES COMMUNICATION WORK? 01.
HOW DOES COMMUNICATION WORK? Communication Is simply the act of transferring information from one place to another. Can be thought of as a process or flow Decoding Interpreting a sender’s message Encoding Converting a message to symbolic form
HOW DOES COMMUNICATION WORK?
Socio- Cultural system knowledge attitudes skills Factors that affect message decoding and encoding Message The actual physical product from the source encoding.
Lets us know whether understanding has been achieved . Feedback loop A medium through which a message travels Channel All communication takes place in within a context Context
WHAT ARE THE BARRIERS TO COMMUNICATION? 02.
BARRIERS TO EFFECTIVE COMMUNICATION Filtering filtering occurs when a sender manipulates information so that the receiver will view it more favourably. Selective Perception receivers in the communication process selectively see and hear based on their need, motivations, experiences, background, and other personal characteristics. Receivers also project their interests and expectations into communications as they decode them. Defensiveness when people fee that they are being threatened, they tend to react in ways that reduce their ability to achieve mutual understanding. Information Overload individuals have a finite capacity for processing data. When the information we have to work with exceeds our ability to process it, the result is information overload. Language Words mean different thing to different people. The meanings of words are not in the words; they are in us. Variables that influence the language: Age Education Cultural background Communicating under stress While stress can arise from any number of situations, it can be particularly stressful to have to communicate in something other than one’s first language.
How can you communicate better when you’re stressed out? Speak clearly Be aware of the non-verbal part of communicating Think carefully about how you state things
WHAT ARE OTHER ISSUES IN COMMUNICATION? 03.
CURRENT ISSUES IN COMMUNICATION ELECTRONIC COMMUNICATION NONVERBAL COMMUNICATION SILENCE AS COMMUNICATION COMMUNICATION BARRIERS BETWEEN WOMEN AND MEN CROSS-CULTURAL COMMUNICATION
Electronic Communication Nonverbal Communication Means any transfer of signs, signals, writing, images, sounds, data, or intelligence of any nature transmitted in whole or in part by a wire, radio, electromagnetic, photoelectronic or photoptical system that affects interstate Has changed the way businesses communicate with each other.
Silence as Communication Communication Barriers Between Women and Men Men talk to: Women talk to: Emphasize status, power, and independence Complain that women talk on and on Offer solutions To boast about their accomplishments Establish connection and intimacy Criticize men for not listening Speak of problems to promote closeness Express regret and restore balance to a conversation Silence is a very powerful form of communication. Constructive silence moves a conversation or discussion forward. Destructive silence shuts down communication and creates barriers that discourage speakers from expressing their thoughts. SILENCE CAN BE ‘LEADEN’ AND THEY CAN ALSO BE ‘GOLDEN’
Cross-Cultural Communication OVER-COMING CROSS-CULTURAL COMMUNICATION Assume differences until similarity is proven Emphasize description rather than interpretation or evaluation Be empathetic Treat your interpretations as a working hypothesis Is the process of recognizing both differences and similarities among cultural groups in order to effectively engage within a given context
What is Conflict? It is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. 04.
FUNCTIONAL VS. DYSFUNCTIONAL CONFLICT A B FUNCTIONAL CONFLICT It is a conflict that supports the goals of the group and help improve its performance. DYSFUNCTIONAL CONFLICT Is a conflict that hinders group performance. PPT Download http://www.1ppt.com/xiazai/
RESEARCH FINDINGS Cognitive Conflict -It is a conflict that is task-oriented and related to differences and perspective Affective Conflict -It is a conflict that is emotional and aimed at a person rather than an issue.
CONFLICT RESOLUTION How can a conflict be resolved? 05.
FORCING Imposing one’s will on the other party. COMPROMISING Balancing concern for oneself with concern for the other party in order to reach a solution PROBLEM SOLVING Trying to reach an agreement that satisfies both one’s own and the other party’s aspirations as much as possible. AVOIDING Ignoring or minimizing the importance of the issues creating the conflict. YIELDING Accepting and incorporating the will of the other party. CONFLICT MANAGEMENT STRATEGIES The five conflict-handling strategies identified by the theory are as follows: CMS
CONFLICT MANAGEMENT STRATEGIES
HOW DOES ONE NEGOTIATE EFFECTIVELY? 06.
HOW DOES ONE NEGOTIATE EFFECTIVELY? Issues- are items that are specifically placed on the bargaining tools. Positions- are the individual’s stand on the issues. Interests- are underlying concerns that are affected by the negotiation resolution. Negotiators- who recognize the underlying interests of themselves and the other party’s. Is a process in which two or more parties exchange goods or services and try to agree upon the exchange rate for them Negotiation
Bargaining Strategies A negotiating strategy that seeks to divide up a fixed amount of resources in win-lose solution. Distributive Bargaining Operates under the assumption that there exist one or more settlements that can create a win-win solution. Integrative Bargaining A party focuses on trying to get the opponent to agree to a specific target point or to get as close to it as possible
Bargaining Strategies
The Negotiation Processes -defining the ground rules and procedures Defining Ground rules - target and resistant points Developing a strategy -the actual give and take in trying to hash out an agreement -tips for getting YES Bargaining and problem solving -explain, amplify, clarify, booster, and justify your original demands Clarification & Justification 01 03 04 02
The Negotiation Processes 04 05 *Separate people from the problem *Interest, not position *Mutual gains *Objective criteria Closure and implementation -formalizing the agreement and developing procedures that are necessary for implementation and monitoring.