LAYOUT AND SECTIONS OF FRONT OFFICE

FUNCTIONS AREA OF FRONT OFFICE DIFFERENT SECTIONS AND LAYOUTS OF RENT OFFICE

1. LAYOUT AND SECTIONS OF FRONT OFFICE www.indianchefrecipe.com

2. Topic Functions Areas of Front Office. (Front of the House and Back of the House Activities) Different Sections & Layouts of front office and their importance Co- ordination of front office with other departments Equipments used in Front office. www.indianchefrecipe.com

3. Lay out of front office www.indianchefrecipe.com

4. Sections of Front Office Reservation Reception Information Desk Cash and Bills Travel Desk Communication Section Uniformed Services Bell Desk Concierge www.indianchefrecipe.com

5. Reservation Reservation Groups Crews. Layout of the Reservation Section: The location of the reservation section depends upon the size of hotel and the volume of business of the hotel. www.indianchefrecipe.com

6. Reception front office receives and welcomes guests on their arrival in the hotel. Assist on Reg.card . Functions of Reception : The following functions are performed by the reception section of a hotel: Receiving and welcoming guests. Completing the registration formalities. Assigning the room. Sending arrival notification slips to the concerned departments www.indianchefrecipe.com

7. Information Desk Functions of Information Desk : Maintaining resident guest rack. Handling guest room keys. Co- ordinating guest mails, telegrams, faxes, couriers, parcels, etc. Providing information to guests regarding hotel facilities and services, city information, etc. Handling guests messages. Paging www.indianchefrecipe.com

8. Cashier Functions of the Cash and Bills Section : Guest folio. Posting room charges in guest folios. Recording all credit charges in guest folios. Updating cash received from guests. Preparing bills @ c/o cash/TC/demand draft Handling credit/debit/charge cards Foreign exchange www.indianchefrecipe.com

9. Travel desk Functions of Travel Desk : The travel desk performs the following tasks: Pickup and drop Providing vehicles on request Making travel arrangements like railway reservation/air-tickets Organizing half-day or full-day sightseeing Arranging for guides who can communicate in the guest’s language www.indianchefrecipe.com

10. Telephone operator /Communication section Functions of Communication Desk : The duties of the telephone operator include: Answering incoming calls. Directing calls to guest rooms through the switchboard/EPABX Providing information on guest services Processing guest wake-up calls Answering inquiries about hotel facilities and events Protecting guests’ privacy Coordinating emergency communication www.indianchefrecipe.com

11. Uniformed Services The uniformed services in the hotel include : Bell Desk Concierge www.indianchefrecipe.com

12. Uniformed Services –Bell desk Carry luggage c/I and c/o Newspaper Paging Left luggage Postage and stamps Complaints Guest personal request www.indianchefrecipe.com

13. Concierge Functions : Making reservations for dining in famous restaurants. Obtaining tickets for theatres, musicals, sporting events Arranging for transportation by limousine, car, coaches, buses, airplanes, or trains. Providing information on cultural and social events like photo exhibitions, art shows etc. www.indianchefrecipe.com

14. Q&A 1.what are front areas of front office 2.What are the back areas of front office 3.what are the sections of front office www.indianchefrecipe.com

15. Department that f.o co-ordinates Front office Lobby Telephone operator Sales and marketing Accounts housekeeping Stores Room service Engineering www.indianchefrecipe.com

16. F.o -lobby Arrival : Check-in process – bell boy Departure: check-out process-bell boy Room change : bell boy and FOM Scanty Baggage-bell boys Message: bell boys Paging : bell boys www.indianchefrecipe.com

17. Room clearance Groups check in VIP Room status Discrepancy Flower arrangement www.indianchefrecipe.com

18. Fo-h.k Room Report :Room attendant will check the physical count of the guest in room and prepares the a report and they will send to the f.o and f.o will compare and makes a report in case of discrepancy www.indianchefrecipe.com

19. Discrepancy Report fo -h/k It is prepared by fo by room report and difference rooms will be handed over to bell for physical check www.indianchefrecipe.com

20. Fo -accounts Account : f.o cashier has to hand over entire to the accounts department with receipts and voucher Night Auditors : checks all correspondence with physical check City ledger : hotel extends credit to the guest and follow up on guest for clearance of amt crossing the credit limit www.indianchefrecipe.com

21. Fo -room service V.i.p c/I and c/o : reg bill of guest : arrange fruit basket,alchol,cake,cookies etc www.indianchefrecipe.com

22. Fo -telephones c/I and c/o : call to transferred Idd connection Local call charges Wake up calls Handling messages www.indianchefrecipe.com

23. F.o-engg,stores,sales dept F.o-engg,stores,sales deptbaquet booking www.indianchefrecipe.com

24. Q&A why FO co-ordinates with HK why FO co-ordinates with F&B why FO co-ordinates with engg . why FO co-ordinates with sales & mktg why FO co-ordinates with Telephone why FO co-ordinates with store www.indianchefrecipe.com

25. Front Office Equipment( Manual and Automatic) There are 40 equipments used in f.o 1.Front Desk Counter 2.Bell desk counter 3.Concierge Counter 4.Lobby desk 5.Travel Desk 6.Key and mail rack 7.Mail sorting Rack 8.Mail forwarding file 9.Duplicate Key rack 10.Guest history filing cabinet 11.Reservation filing Cabinet 12.Page board www.indianchefrecipe.com

26. Front Office Equipment(manual) 13.Safe deposit locker in room 14.Reg.card holder 15.Typewriter 16.bulletin board 17.Photocopy machine 18.Duplicating Machine 19.Room rack 20.Reservation rack 21.Billing Machine 22.Cashier bucket/draw 23.Date and time punching machine 24.credit card imprinter 25.Telephone EPBAX www.indianchefrecipe.com

27. Front Office Equipment 26.rotary Rack 27.Postal weighing Scale 28.Luggae trolley and net 29.Telex Machine 30.computer 31.Revolving machine 32.Reminder timer 33.Franking Machine 34.Preputual year planner or status board 35.Information rack 36..Magnetic strip reader 37.voucher rack www.indianchefrecipe.com

28. Front Office Equipment 38.Account posting machine 39.cash register 40.stencil duplicator www.indianchefrecipe.com

29. Front Office Equipment Recept.Bell desk and concierge and lobby www.indianchefrecipe.com

30. Key and mail rack & Mail sorting Rack &Mail forwarding file duplicate key rack www.indianchefrecipe.com

31. Safe deposit locker in room&Reg.card holder&Typewriter&bulletin board www.indianchefrecipe.com

32. Room rack&Billing Machine & Cashier bucket/draw www.indianchefrecipe.com

33. Date and time punching machine & credit card imprinter & Telephone EPBAX www.indianchefrecipe.com

34. Postal weighing Scale &Luggage trolley and net & Telex Machine www.indianchefrecipe.com

35. Revolving machine&Franking Machine& Magnetic strip reader www.indianchefrecipe.com

36. voucher rack & Account posting machine & stencil duplicator www.indianchefrecipe.com

37. Q&A 1.List out manual equipment used in front office 2.List out mechanical equipments used in front office www.indianchefrecipe.com

38. Short questions 1.What are front area of front office 2.What are back areas of front office 3. what are the sections of front office 4.Draw the layout of front office 5.What are manual equipments used in F.O 6.What are mechanical equipments used in F.O www.indianchefrecipe.com

39. Long Questions 1.Explain in detail the layout of front office? 2.Explain in detail front office co-ordination with other departments 3.List out manual and mechanical equipments used in front office? www.indianchefrecipe.com