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1. Đỏ đen Trắng Vàng lè CHAPTER 1 Managers and Managing

2. CON TENT 1.1 The Role and Work of Managers 1.2 . The Historical Development of Management 1.3 . Managing in the Twenty-First Century

3. 1.1 The Role and Work of Managers Learning Outcomes 1.1.1. Define management and the functions all managers complete. 1.1.2. Differentiate the work of several levels of management

4. Key Terms 1 management planning organizing staffing leading 1.1 The Role and Work of Managers controlling manager supervisor executive middle manager

5. Moving into Management CHAPTER 1 The Changing Nature of Management Management Activities Management Planning Management is the process of accomplishing the goals of an organization through the effective use of people and other resources. Planning involves analyzing information and making decisions about what needs to be done.

6. 3 4 Leading Leading requires working with employees to ensure they are motivated and have the resources needed to help carry out plans and get the work done. 5 Organizing Organizing is concerned with determining how plans can be accomplished most effectively and arranging resources to complete work. Controlling Controlling involves evaluating results to determine if the company’s objectives have been accomplished as planned. 6 Staffing Staffing focuses on finding individuals with the right skills to do the work. Moving into Management Management Activities

7. ✔ CHECKPOINT What are the five management functions that all managers complete? 1 2 3 4 5 Planning Organizing Controlling Staffing Leading

8. The Work of Managers Managers and Nonmanagement Employees Hợp tác với Managers are people who complete all four management functions on a regular basis and have authority over other jobs and people.

9. The Work of Managers Levels of Management 2012 - 2015 Supervisors Supervisors are managers whose main job is to direct the work of employees. Executives are top-level managers who spend almost all of their time on management functions and decisions that affect the entire company. Executives Middle managers complete all of the management functions, but spend most of their time completing specialized work in one management function or are responsible for a specific part of the company’s operations. Middle managers

10. Management Pyramid

11. How Managers Spend Their Time

12. ✔ CHECKPOINT Supervisors are typically the first level of management and often have many non-managerial activities to perform. Middle managers usually specialize in one part of the business or a management function. Executives are at the top of the company and focus on planning and organizing decisions that affect the entire company. How is the work of supervisors different from the work of middle managers and executives?

13. 1.2. The Historical Development of Management Learning Outcomes 1.2.1. Describe historical changes in management that led to the beginning of management science. 1.2.2. Describe four different philosophies that have been used to manage organizations.

14. Key Terms 1 Industrial Revolution Management science Classical management Administrative management Behavioral management Quality management 1.2. The Historical Development of Management

15. Management Through the Ages The Earliest Forms of Management The Industrial Revolution Henry Ford’s Revolution Industrial Revolution was the era of the eighteenth and nineteenth centuries in which machine power replaced human and animal power in the production process, leading to major business and social changes.

16. ✔ CHECKPOINT Machine power replaced human and animal power in the production process. Rather than individual craftsmen completing the work on each product, businesses could hire several employees to operate the new machines. The result was greater production and a larger number of products for sale. How did the Industrial Revolution change the way work was done?

17. Changing Approaches to Management Management science is the careful, objective study of management decisions and procedures in order to improve the operation of businesses and organizations.

18. 1 3 CLASSICAL MANAGEMENT Classical management studies the way work is organized and the procedures used to complete a job in order to increase worker productivity. 2 ADMINISTRATIVE MANAGEMENT Administrative management identifies the most effective practices for organizing and managing a business. BEHAVIORAL MANAGEMENT Behavioral management is directed at organizational improvement through understanding employee motivation and behavior. 4 QUALITY MANAGEMENT Quality management is a total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, errors, and defects. Changing Approaches to Management Theories of Management

19. What are the differences among the four theories of management? ✔ CHECKPOINT 2012 - 2015 2012 - 2015 Classical management studies the way the work is organized and the procedures used to complete a job in order to increase work productivity. Administrative management identifies the most effective practices for organizing and managing a business.

20. What are the differences among the four theories of management? ✔ CHECKPOINT 2012 - 2015 2012 - 2015 Behavioral management is directed at organizational improvement through understanding employee motivation and behavior. Quality management is a total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, errors, and defects.

21. 1.3.Managing in the Twenty-First Century Learning Outcomes 1.3.1. Describe ways that the workforce and work are changing. 1.3.2. Discuss important factors that influence the management strategy of an organization.

22. Key Terms 1 Business competition Management strategy 1.3. Managing in the Twenty-First Century

23. Changes and Challenges for Managers Workers Baby Boomer Retirements

24. Projected Changes in the Age of the U.S. Workforce

25. Projected Changes in the Ethnicity of the U.S. Workforce

26. Changes and Challenges for Managers Work Competition Business competition is the rivalry among companies for customers. Technology

27. How will the U.S. workforce be different in 2050 than it was in 2010? ✔ CHECKPOINT 2012 - 2015 2012 - 2015 Older workers will make up a larger portion of the workforce while the youngest workers will obtain more education before entering the workforce. Black, Hispanic, and Asian workers will make up nearly half the workforce in 2050.

28. Management strategy is a carefully developed overall approach to leading an organization. The Business The Work The Business Environment The Management Moving Into Management Developing a Management Strategy

29. Developing a Management Strategy

30. ✔ CHECKPOINT What is a management strategy? A management strategy is a carefully developed overall approach to leading an organization.

31. 1. Which of the following is not one of the five functions of management? a. planning b. budgeting c. staffing d. controlling 2. The level of management that devotes the greatest amount of time to planning is a. supervisors b. middle managers c. executives d. All levels spend equal amounts of time on planning. THINK CRITICALLY Answer the following questions as completely as possible. 3. What can employees do both on and off the job to prepare to be effective managers? 4. Why are businesses reducing the number of management levels?

32. Determine the best answer for each of the following questions. 1. The Industrial Revolution began primarily because of a. large numbers of people unable to find work b. the growth of corporations in the U.S. c. the invention of machines allowing the faster processing of raw materials d. managers using practices to improve productivity of employees 2. The first effort to apply scientific study to the management of businesses was a. behavioral management b. classical management c. quality management d. administrative management THINK CRITICALLY Answer the following questions as completely as possible. 3. Why did management become so important to businesses as a result of the Industrial Revolution? 4. Why might employees not like to work in a business where managers use classical management?

33. Putting Employees First What kind of company would put employees first and customers second? What kind of executive would consider employees more important than managers? These are some of the innovative views of Vineet Nayar, former Chief Executive Officer of HCL Technologies. Located near New Delhi, India, HCL employs over 85,000 people in the competitive information technology outsourcing business. Employee empowerment comes first with Nayar. He is a strong believer that effective teamwork and motivated employees build a great company. He trusts employees so much that he decided to put management evaluation in their hands. Every employee rates not only his or her own boss but also any three other managers in the company. Employees fill out an 18-item questionnaire, and the results are posted online where all employees and managers can review them. Another innovation in employee empowerment is the employee “ticket.” Whenever employees see a problem or want managers to take some action, they can immediately fill out an electronic form. The issue can be as simple as a problem with the menu in the cafeteria or as major as a product defect. The “ticket” is immediately routed to a manager who becomes responsible for the solution. And when is the solution satisfactory? Not until the employee who filed the original form is satisfied. A public question-and-answer space is provided on the company’s intranet, where any employee can post a question and receive a reply from management. Again, all questions and answers can be reviewed by every employee. Over 400 questions are posted each month. Managers are rewarded by the number of employee tickets and questions submitted—the more, the better. HCL managers receive regular training in how to be effective in an empowered work environment. Key courses are negotiation skills and expectation management—how to meet the expectations of employees. The results of the company’s employee empowerment program have been outstanding. Employee retention rates doubled in an industry where highly skilled employees change jobs regularly to increase their pay. At the same time, sales, profits, and the company’s stock price climbed. Think Critically 1. Do you agree or disagree with Vineet Nayar’s management philosophy? Why or why not? 2. Would you like to work as a manager in that type of company? Why or why not? 3. How do you believe customers feel about Nayar’s views that employees are first and customers are second

34. a. administrative management b. behavioral management c. business competition d. classical management e. controlling f. executive g. Industrial Revolution h. leading i . management j. management science k. management strategy l. manager m. middle manager n. organizing o. planning p. quality management q. staffing r. supervisor Match each term with the correct definition. Some terms will not be used. 1. Person who completes all five management functions on a regular basis and has authority over other jobs and people. 2. Management theory directed at organizational improvement through understanding employee motivation and behavior. 3. Management theory that studies the way work is organized and the procedures used to complete a job in order to increase worker productivity. 4. The process of accomplishing the goals of an organization through the effective use of people and other resources. 5. Evaluating results to determine if the company’s objectives have been accomplished as planned. 6. The careful, objective study of management decisions and procedures in order to improve the operation of businesses and organizations. 7. A manager whose main job is to direct the work of employees. 8. A carefully developed overall approach to leading an organization. 9. Management theory that identifies the most effective practices for organizing and managing a business. 10. Analyzing information and making decisions about what needs to be done.

35. 15. The management theory that is directed at organizational improvement through understanding employee motivation and behavior is a. quality management b. behavioral management c. administrative management d. classical management 16. Which age group is projected to increase in the workforce by the greatest percentage between 2010 and 2050? a. 16–24 b. 25–40 c. 41–54 d. 55 and over 17. Which of the following factors should be considered by a company when developing its management strategy? a. the type and characteristics of the business b. the type of work and the workers in the company c. the business environment d. All of the factors should be considered. Determine the best answer. 11. Which of the following statements about the role of managers is true? a. Managers are responsible for the success or failure of the company. b. Managers make up the greatest percentage of employees in a business. c. Managers are responsible for completing the day-to-day work of a business. d. Managers spend most of their time planning for the future. 12. The first level of management in a company is typically a. executives b. supervisors c. middle managers d. work coaches 13. Executives are likely to spend most of their time a. controlling b. staffing c. organizing d. planning 14. The invention of machines that allowed for the faster processing of raw materials began the transformation of work and business and led to a. the need for fewer managers b. a change from classical management to quality management c. the Industrial Revolution d. the decline of labor unions

36. Answer the following questions. 18. Explain the following quote: “Managers are responsible for making things happen in business.” 19. Which of the five management functions most directly affects the daily work of employees? Justify your choice. 20. What is the major difference between the classical theory of management and the administrative theory? 21. How will the changing diversity in the U.S. workforce affect the characteristics of managers in the future? 22. What are some ways to prepare for management careers of the future?