Lecture Presentation: Mini Research.pptx

A mini research is a smaller-scale research project that focuses on a specific topic or problem, conducted within a limited scope, time frame, and resources. It follows the basic structure and principles of a full research project but is less complex and more concise. Mini research is commonly done in academic settings, workshops, or for organizational purposes when a quick, focused study is needed

1. Mini Research

2. A mini research is a smaller-scale research project that focuses on a specific topic or problem, conducted within a limited scope, time frame, and resources. It follows the basic structure and principles of a full research project but is less complex and more concise. Mini research is commonly done in academic settings, workshops, or for organizational purposes when a quick, focused study is needed. Action research is a participatory and reflective research approach aimed at solving a problem or improving processes through practical interventions. It involves a cyclical process of planning, acting, observing, and reflecting, often used in organizational, educational, and community settings.

3. This contains only the title of the paper in 14-point Times New Roman bold on single line spacing. The length of the title must not exceed 2 lines or 14 words. Title Measuring Service Delivery Satisfaction at Cooperative Development Authority through the Lens of the Citizens Charter 11 words

4. Rationale Follow the 3-paragraph rule in writing the introduction. The 1 st paragraph will give the background or what is known/ideal/desirable about the topic; 2 nd paragraph focuses on the gaps in information, issues or controversies, limitations of previous studies, problem being observed in actual practice; and 3 rd paragraph focuses on the purpose of the study or what the study intends to do to address the gaps in information stated in paragraph 2.

5. 12 words

6. Exploring the Role of Cooperative Officers in Promoting Conflict Resolution: A Study of Mediation Practices in Quezon Province Rationale The role of cooperative officers in facilitating conflict resolution, especially through mediation and conciliation, is a topic of growing interest. Mediation, as a process of resolving disputes with the help of a neutral third party, is considered an essential tool for fostering cooperation and maintaining healthy organizational dynamics (Williams, 2014). In Quezon Province, where numerous cooperatives exist across diverse sectors, understanding the practices and challenges related to mediation is crucial in evaluating the efficacy of these strategies. While there has been substantial research on the role of cooperatives in socio-economic development and conflict resolution, the literature on the specific role of cooperative officers in mediation and conciliation within the Philippine context, particularly in Quezon Province, is limited. Several key gaps are Limited Research on the Role of Cooperative Officers in Mediation Practices. Most studies have addressed conflict resolution in broad organizational settings, but studies focused on the practical mediation strategies employed by cooperative officers in rural and agricultural settings. There is insufficient research specifically examining how cooperative officers in Quezon Province perceive and implement mediation practices in conflict resolution within their organizations (Jenkins & Lee, 2016). known/ideal/desirable about the topic; gaps in information, issues or controversies purpose of the study

7. Empirical studies that evaluate the effectiveness of mediation techniques in Philippine cooperatives, particularly agricultural-based ones in Quezon Province, are limited. This gap highlights the need for a deeper understanding of the practical outcomes of these conflict resolution practices (Santos, 2015). Few studies provide a comparative analysis of mediation versus other conflict resolution methods employed in cooperatives, especially in agricultural cooperatives where interpersonal disputes are common (Williams, 2014). These identified gaps suggest the need for further exploration and empirical research focused specifically on mediation practices in Philippine cooperatives, particularly those in rural and agricultural settings like Quezon Province. Addressing these gaps can provide important insights that enhance cooperative governance and improve the effectiveness of conflict resolution mechanisms. Adding citation of RRL/S the last 5-10 years

8. A conceptual framework is a visual or written representation that explains the key concepts, variables, and relationships within a research study. It serves as a roadmap that guides the research by showing how different ideas and components are connected, helping to clarify the research focus and approach. Purpose of a Conceptual Framework : Clarifies Concepts. Defines the key variables or concepts involved in the study. Shows Relationships. Illustrates how these variables are related (e.g., cause-effect, correlation). Guides Research Design. Helps in selecting appropriate methods for data collection and analysis. Provides Focus. Keeps the research on track by aligning the study with its objectives and questions.

9. Measuring Service Delivery Satisfaction at Cooperative Development Authority through the Lens of the Citizens Charter Legal Bases Republic Act No. 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018) Strengthens the Citizens Charter and mandates government agencies to streamline processes and ensure efficient service delivery. Republic Act No. 6939 (Cooperative Development Authority Charter Act) Establishes the Cooperative Development Authority (CDA) and defines its role in promoting and regulating cooperatives. Republic Act No. 9485 (Anti-Red Tape Act of 2007) Requires government agencies to adopt the Citizens Charter for transparency and efficiency in service delivery. Executive Order No. 6, s. 2016 (Freedom of Information) Enhances access to public services and government transactions, reinforcing transparency and accountability. Civil Service Commission (CSC) Memorandum Circulars Guidelines on public service delivery, client satisfaction, and grievance mechanisms for government agencies. Cont. Conceptual

10. B) Applicable Theories Service Quality (SERVQUAL) Model ( Parasuraman , Zeithaml , & Berry, 1988) Measures service quality based on five dimensions: reliability, assurance, tangibles, empathy, and responsiveness. 2.Expectancy-Disconfirmation Theory (Oliver, 1980) Suggests that satisfaction is determined by the gap between expected and actual service performance. 3.Public Value Theory (Moore, 1995) Emphasizes the role of public institutions in creating value for citizens through efficient service delivery. 4.New Public Management (NPM) Theory Advocates for efficiency, accountability, and customer-oriented service delivery in the public sector. 5.Stakeholder Theory (Freeman, 1984) Highlights the importance of considering various stakeholders' interests in service delivery evaluation.

11. C) Key Concepts Citizens Charter – A document that sets service standards and informs citizens about government agency commitments. Service Delivery Satisfaction – The extent to which clients perceive the quality of services received from a government agency. Transparency and Accountability – Ensuring openness in government processes and responsiveness to public needs. Efficiency in Public Service – The ability of government agencies to provide services promptly and effectively. Red Tape Reduction – Efforts to minimize bureaucratic delays and enhance service accessibility. Cont. Conceptual

12. Profile Federation/Unions Affiliates Non Affiliates Allocation, utilization & Remittance of CETF Facilitating Hindrances Satisfaction Levels Best Practices Policy Recommendations 1 2 3 4 5

13. Statement of the Problem This study aims to address the following questions regarding the profile of clients utilizing the services of the CDA (Community Development Authority): 1. What is the demographic profile of clients availing CDA services concerning: 1.1 age; 1.2 sex; 1.3 r esidence; and 1.4 Type of Client? 2. What is the level of awareness among clients regarding the CDA Citizens Charter, and how extent is the assistance provided? 3. What specific services are clients seeking from the CDA? 4. What is the level of satisfaction among clients with the services rendered by the CDA? 5. Is there a significant relationship between demographic profile and level of satisfaction? 6. Based on the findings, what action plan can be proposed to enhance the service delivery of the CDA in alignment with their Citizens Charter?

14. The time frame and data sources will be limited to the most recent examinations conducted within the specified clusters. The study targets employees and auditors involved in cash examination processes within the selected regional office. Scope and Limitation of the Study This study focuses on assessing the efficiency and identifying the challenges associated with the conduct of cash examination at the Commission on Audit (COA) Regional Office I – National Government Audit Sector Clusters 1-4. The research specifically covers : Efficiency Assessments, Challenges Evaluation, and recommendations The time frame and data sources will be limited to the most recent examinations conducted within the specified clusters. The study targets employees and auditors involved in cash examination processes within the selected regional office . The study is confined to Regional Office I and Sector Clusters 1-4; hence, results may not be generalizable to other COA regions or clusters. Evaluation of efficiency and challenges may involve subjective judgments , especially concerning qualitative aspects like perceived complexity or management practices.

15. Significance of the Study This study seeks to uncover both the empowering opportunities and challenges young leaders in La Union Province face in managing finances by exploring the effects of financial autonomy granted under the SK Reform Act of 2015. For Local Government Units (LGUs) and Policy Makers. The study provides evidence-based insights for local governments and policymakers to analyze and enhance the SK Reform Act of 2015. It highlights the importance of understanding financial autonomy within the SK framework to improve youth governance systems. For SK Officials and Youth Leaders. This study is valuable for Sangguniang Kabataan (SK) officials and other youth leaders within and outside of La Union Province. It delves into the actual impacts of financial autonomy on their roles and responsibilities. By examining real-world examples of financial management and its outcomes, the research aims to help young leaders understand how to effectively handle budgetary responsibilities. It also highlights the opportunities and challenges of financial independence, offering important lessons that can be applied to future leadership and decision-making processes.

16. Importance of the Definition of Terms in Research The definition of terms section in a research study is essential because it clarifies the meaning of key concepts, terminologies, and variables used throughout the research. This ensures that readers, researchers, and other stakeholders share a common understanding of the terms, avoiding confusion and misinterpretation. Accountability - The obligation of SK officials to be answerable for their actions, decisions, and the use of funds allocated for youth programs. This includes providing clear justifications for expenditures and outcomes to stakeholders, ensuring that resources are utilized effectively and in alignment with their intended purposes. Budget Allocation – This process involves determining the amount of funds allocated to specific initiatives aimed at youth development and community engagement, as guided by the financial autonomy granted under the SK Reform Act of 2015. Budget allocation reflects the financial priorities and decision-making responsibilities of SK officials in managing and optimizing resources for the benefit of the community . Budget Management - The processes through which SK officials allocate, oversee, and account for financial resources to effectively implement programs and projects under the SK’s jurisdiction. Budget management is an integral part of financial autonomy.

17. METHODOLOGY This chapter outlines the research design, data sources, instrumentation, procedure for data gathering, and tools used in this study, as well as ethical considerations Research Methods : Qualitative Methods: Interviews, focus groups, observations, and document analysis to understand processes and challenges . Quantitative Methods: Surveys or performance metrics analysis to measure efficiency and effectiveness . Mixed-Methods Approach: Combines qualitative and quantitative data for comprehensive insights.

18. Results & Discussion The results section should provide details of all the experiments or data that are required to support the conclusions of the paper. There is no specific word limit for this section. The section may be divided into subsections, each with a concise subheading. The results section should be written in past tense. Tables should be numbered consecutively. Footnotes to tables should be typed below the table and should be referred to by superscript numbers. Tables should not duplicate results presented elsewhere in the manuscript (e.g., in graphs). The Table together with footnotes should appear in the same page. Avoid cutting the Table. Column 1 Label Column 2 Label Column 2 Label Column 3 Label Row 1 Label       Row 2 Label       Row3 Label       Row 4 Label       Row 5 Label       Table 1. Table caption   Figure 1. Figure caption  

19. Result Table reading. Arrange table to sequence with your SOP. Put legend below the Legend, use small font. Discussion Highlight salient points Separate discussion per table Cross referencing based on previous studies (Findings and literature review) Provide summary of the results Significance of the major findings or major conclusions of the study along with some explanation on the significance or practical application of these conclusions.

20. Conclusion This section gives the major conclusions of the study in relation to the purpose or objectives of the study presented earlier and suggests further research. What is a Recommendation in Research? A recommendation in research refers to practical suggestions or proposed actions based on the study's findings. It outlines what should be done to address the issues identified, improve existing practices, or guide future research. Recommendations are typically presented in the final section of a research report or thesis and are directly linked to the research objectives and results.

21. Based on the merits of the findings, the conclusions are drawn : The 2015 SK Reform Act has significantly enhanced the independence of SK officials, especially in La Union Province. This autonomy has empowered SK leaders to better engage with youth, respond to community needs, and govern more effectively. Despite existing challenges, the Act provides a robust framework for strengthening youth involvement in governance and supporting sustainable development within communities . Financial autonomy has been found to have a substantial positive impact on the SK’s performance in key areas such as youth governance, financial administration, and leadership effectiveness. By having control over their finances, SK officials can make timely, informed decisions, allocate resources efficiently, and build stronger relationships with the community. The autonomy allows for greater participation and accountability, fostering a more responsive and responsible leadership.

22. Recommendations Based on the findings and conclusions of the study, the set of recommendations below is hereby offered : Capacity Building for Financial Management. Given the moderate rating of challenges faced by SK officials, it is crucial to provide targeted training programs on financial management and budgeting. By equipping SK leaders with the skills to manage finances effectively, they can ensure more efficient and transparent resource allocation, which will enhance their ability to implement sustainable programs. Strengthening Stakeholder Engagement. SK leaders should prioritize fostering stronger relationships with local communities and stakeholders. Efforts should be made to enhance the public's perception of SK as an influential governance body. Regular consultations, community engagement campaigns, and visible youth-led initiatives can help shift public opinion and solidify SK’s role in addressing local issues.

23. Open Floor for Questions