Listening is the main aim of the presentation

Listening is the main aim of the presentation

1. Listening
How can we be more attentive while…

2. Objective
•Identifying sounds
•Picking up syntax
•Practice listening
•Retention
•Comprehensive Listening
An Audio Exercise Along with a discussion on:
•Memory
•Ethical Listening

3. HearingListening
•Hearing is a process with senses. That
is, a physical process.
•Hearing may be sub-conscious
•Hearing is vague
•This is a one-way road (of
communication)

•Hearing, usually a total ignoring, is a
continuous and persistent activity
without monitoring.
•Listening is with the mind or it is a
mental process
•Listening is conscious
•Listening is purposeful/selective
•Listening involves both the speaker
as well as the listener in a two-way
communication process.
•Listening is selective and specific. It is
a means of interpersonal oral
exchange and is an active process of
eliciting information (ideas,
attitudes, and information).

4. Listening is not a natural process?
•It is somehow an intellectual process where an individual
has to use his/her brain to understand the correct
aspect/meaning of the message.
•Listening is a process and a skill that can be improved by
positive efforts. For example, in a classroom, during a
lecture, a student has to involve himself in the lecture
because his efforts can only help in understanding the
same and arriving at the meaning that the speaker desires
to convey.

5. Lynchpin of
Listening
Physical Ability & Ability of Mind
50 to 80 words/minute 500 to 800 words/minute
8 to 10 times of our physical
ability
Where do these words come from?

7. •The backbone of this information is our brain itself.
•Hearing is not the only sensory process at work when we are listening
•Next are our associations we start forming counter agreements,
developing responses, thinking about incidents of past and what shall
we do in near future. This prevents us from listening attentively.
•It also is a fact that our mind is a store house of information and any
stimulus to one particular point triggers the flow of related information
from sub-conscious centres in brain to our conscious self.
•This information equals nearly 10 times of what we listen
•Now, what we remember after listening is more interesting.
Where do these words come from?

8. How are Hearing and Listening
different?
•listening is the ability to understand and respond effectively
•hearing is basically a physical activity, a faculty of body that
depends upon ears.
•We not ready to accept that we do not listen, or at least do not
listen attentively. We presume that we are listening, we are
merely hearing.
•hearing may be sub-conscious
•listening is always a conscious
•listener has to analyse, conclude and respond to what is heard
as he continues to listen.

10. The relationship between Listener and
Speaker
In some instances, the content is far less
important than the feeling which
underlies it. To catch the full flavour or
the meaning of the message, one must
respond particularly to the feeling
component.
Carl Rogers & Richard Farson

11. The relationship between Listener and
Speaker
we must select the sound we wish to pay attention out of
the environment and carry them through our senses.
The meaning of a particular word or sound depends on our
beliefs, our education, our culture and tradition, our
values, our upbringing, and the spurt of sudden emotions.
Try to memorise the idea or concept heard.
It sometimes means to analyse both sides of concept. Try
to understand the speaker’s perspective.
Responding means reacting to the speaker giving a
suitable feedback.

12. Kinds of Listening:
•Passive/Pseudo/Hearing/Listening by Ignoring

This type of listening is more of a physical activity
with no conscious involvement of brain. It can be said
that here hearing takes place and not listening

13. Kinds of Listening:
•Superficial Listening

Superficial listening is one with little understanding
of information heard. It includes the most obvious
aspects of things that hardly require any effort in
understanding

14. Kinds of Listening:
•Selective Listening

While listening selectively we extract a part of the
information from the bulk by overlooking or rejecting
the information as a whole. The meanings are here
arrived at from these pieces of information extracted
from the bulk

15. Kinds of Listening:
•Sensitive or Empathetic Listening

Empathetic listening implies that we make an
attempt to match the perception of the listener to
that of the speaker. Empathy stands for trying to
understand someone’s feelings and empathetic
listening to listen trying to identify and understand
speaker’s feelings

16. REFLECT
Empathy Sympathy
It is the ability
to share other
person’s feeling
and emotions
as if they were
your own.

It is the feeling
of piety or
mercy when
you see
someone in a
bad situation

17. Kinds of Listening:
•Active Listening

Active listening is a proper process of listening, 1.
receiving, 2. interpreting, 3. remembering, 4.
evaluating, and 5. responding to a message. For
example, during a question answer session one has to
be an active listener to reply correctly. For this he has
to actively listen, think on what he listens, work on it
and then respond to it

18. Reasons for Poor Listening:
•Physical Factors
•Age
•Attitudes & Interest
•Mind Set
•Language
•Careless Listening [to listen someone for a long time]
•Effort
•Faulty Assumptions [evaluate at last]
•Message Overload

19. Improving listening:
1.Try to understand the speaker perspective: try to
understand what speaker is trying to say and not
picking up his words

20. Improving listening:
2. Listen with the whole body: laboratory conditions
of listening, here we involve all our senses in one
activity

21. Improving listening:
3. Go beyond the words of the speaker: do not
simply pick the words but thoughts, emotions,
impressions, and the like

22. Improving listening:
4. Paraphrase the Speaker: after listening draft a
short summary, prefer to write
A summary is to be written in your own words

23. Improving listening:
5. Empathise: try to understand placing yourself in
speaker’s place/shoes
You can even say for a moment agree with the
speaker

24. Improving listening:
6. Note-making:
Split a lecture into 4 points
No grammar
Abbreviations
Is note-making a basic writing skills or an advanced
writing skill?

25. Improving listening:
7. Listen first, evaluate later: when you are in a
listening state never evaluate

26. Improving listening:
8. Remove distractions

27. Improving listening:
9. Ask lots of questions: listening is complete only
when you respond and by responding you make a
permanent mark in your memory

28. Case Study
Echo
Trace the function of listening in this popular anecdote.

A little boy once got terribly angry at mother claiming that he was not being
treated as a responsible member of the house.

In a very aggressive mood shouting at mother, “I hate you! I hate you!” ran out
of the house, went right up to a valley down the hill puffing in a fit of anger and
roared at the valley, “I hate you! I hate you!” The valley echoed back. “I hate
you! I hate you!”

Scared. He shivered and ran back to his mother in a fright and said, “mother
there is a demon in the valley and shouts at me, I hate you, I hate you.”

Mother realising the state of the little boy assured him that demons too can be
good. She asked him to back to the valley and shout, “I like you, I like you.”

29. How to be a good listener?
•Who questions much, shall learn much, and retain much.
Francis Bacon
1.Be honest
2.Try to understand the objective of the message
3.Be open minded
4.Check your understanding
5.Accept responsibility
6.Pay attention to nonverbal messages