Lola Denise Brown.docx revised

1. Lola Denise Brown
4061 Meadow Hill Dr.
Nashville, TN. 37218
615-594-3071
[email protected]
[email protected]

OBJECTIVE
To obtain the education that will allow me to grow within my own potential, contribute my
skills, hardworking ability and positive attitude to help others achieve their goals and dreams
through a cultural education and closing the technological divide helping the new generation
become digitally literate.

EDUCATION
American Baptist College - 8/2014 - Present
Miller-Motte Technical College - 08/2010 - 5/2011
Draughon’s Jr. College-10/2004 – 12/2005 (Transferred credits to American Baptist College)
Tennessee State University – 01/1976 – 04/1979 (Transferred Credits to American Baptist
College)
McGavock High School- 01/1973 – 06/1975 - (Received High School Diploma)

BOARDS
Meharry Elam Psychiatric Planning Board

STUDENT ACTIVITIES
Student Government Association – 11/2015 to Present
Student Ambassador for American Baptist College – 2016 to Present
Presidential Choir – 2016 to Present
TISL Tennessee Student Intercollegiate Legislature

2. SKILLS and EXPERIENCE
American Baptist College – Present
Currently attending as a Sophomore with a current GPS of 3.70. Aspiring to become a Social
Entrepreneur starting with the planning and erection of a Black cultural Center on the campus
for the “Socially Conscienous” students and future students of all HBCU’s. My goal is to
provide students from all walks of life with the truth about the plight of the journey of the
African, to our brown, to our tan, to our hispanic, American people and have them represented
properly and truthfully in the annals of history.

Volunteer - Student Ambassador
6/2014 - Present
Worked at helping stop construction of the “AMP” in the West Nashville sector and was the key
instrumental person in sending out correspondence addressed to all Tennessee Council members,
the members of the Tennessee House of Representatives and Senate, the Congress in Washington
D.C., and the President of the United States of America. Volunteered for the Garnett-Nabrit
Lectures Series during the month of March and for other campus outings and projects.
Participated in the Senior Day making sure all High School classes were properly seated, that all
seating was marked properly for the VIP’s and Guest speaker Jaime Casap (Google Global
Education Evangelist) and students. Participated in Business lectures and forums on different
campuses, ( American Baptist and Vanderbilt University) and was invited to become a
participant of the social entrepreneur class hosted by Professor Mario Avila at the Owen School
of Management (Vanderbilt University).
Campus Tutor
8/2014 - 12/2014
Tutored different students in correctly writing papers for class. Helped students with sentencing,
grammar, punctuation, and other parts of writing a paper. Also helped students spell words
correctly and helped students learn how to properly cite their papers in Turabian and MLA
styles. Helped students with the proper use of WebStudy and how to report when they have a
problem.

Contemporary Services Corporation
10/2013-7/2014
Security/Customer Service
Responsible for working the Bridgestone Arena and Titans Stadium events. Check bags for
weapons and paraphernalia, utilize security wand for weapons on the person entering stadium.
Meet and greet guests and make sure all guests are directed to the proper area for events.

3. Miller Motte Technical College
08/2010- 04/2011
Student
Esthetics training and certificate in Skin Analysis, Microdermabrasion, Chemical Peels, Basic
and Machine Facials, Basic and Machine Back Treatments, Hot Stone Treatments, Eyebrow and
Eyelash Tinting, Hand Treatment. Able to perform all of the treatments to the satisfaction of the
customer.

Self Employed Musician
11/2007- Present
Singer - Musician
Travel and perform in different venues reaquiring musical entertainment. Booked entertainment
and kept my own books. Responsible for the hiring and firing of musicians, payroll records,
dispersed payments to the musicians and those who worked behind the scene. Recorded
background vocals for different artist and different recording companies and also did over-dub
work on several different albums for recording artists.

Department of Human Services
12/2006-11/2007
Eligibility Clerk
Duties included answering incoming calls from clients. Obtain answers to all questions that the
clients may have by going into the client's account and reading the comments made by the
caseworker's as posted into the client’s case. Take verifications for the client’s case, advise new
clients how to sign up for benefits and help existing clients maintain their benefits.

Spherion-Dell Computers
01/2006-10/2006
Customer Service
Responsible for answering incoming customer calls, troubleshooting the hardware and certain
aspects of the software for Dell computers. Resolve customer problems in a one call resolution.
Reinstall the OS and the drivers of a customer’s system when needed and ordered onsite
technical services for the customer when needed for onsite system repairs.

4. Draughon’s Jr. College Course of Study, Microsoft Support Engineering
10/2004-12/2005
Student
Responsible for becoming A+ certified for Microsoft Hardware, Software and OS within a two-
year period. Have had hands on training and I have tutored students in Desktop courses at
Draughon’s under the supervision of Ms. Deidre Summey,(Deceased) Head of the Microsoft
Support Engineering Department.

Department of Treasury
10/2003 - 5/2004
Customer Care Representative
Responsible for answering incoming calls from Internal Revenue Service customers and
resolving escalated concerns from the customer, educating customers on their financial
obligations, setting up payment agreements allowing the customer to make reasonable scheduled
payments on their financial obligation (s) to Internal Revenue Service.

Sprint PCS Customer Care Center
9/2001 - 2/2003
Customer Care Advocate
Responsible for answering incoming calls from Sprint customers and solving the customer's
concerns with their account. Taking payments over the phone and directing calls to the
appropriate designation. Helping customers to understand their account and activate individual
and business cell phone services.

Excel Real Estate & Development Company
4/1999 - 4/2001
Receptionist / Secretary
Maintained telephone lines during low and high peak times. Typed necessary documents and
collaborated with, in office and out of office agents, setting appointments to show real estate
properties. Recorded messages, send and receive fax messages and documents, scan and copy
necessary documents, retrieved property information from MLS and conduct other online
property research, Supported Broker and other staff, along with a host of other significant duties.

5. Express Personnel
Medical Coder / Receptionist
1/1998 - 1/1999
Responsible for working temporary assignments at various job locations. Correlated information
from Batch printouts. For the use of cost coding into proper sequence. Utilized data skills to
implement information into the computer. Summarized data for a monthly report and filed
reports in alphanumeric order for reference.


Calhoun's Restaurant
Dining Room Hostess
1/1997 - 1/1998
Meet and greet restaurant guests, escort guests to dining area, seated and provided guests with
menus. Served guests in dining areas, scheduled dining room reservations and activities for
guests, arranged parties, and special services for guest events. Also, performed as a cashier

Elrich and Lavidge / Maritz Marketing Research Company
Customer Service Representative (Bell South)
1/1996 - 1/1997
Conducted phone interviews with Bellsouth customers and recorded appropriate data into
computer. Managed, identified, and solved customer complaints. Processed and distributed work
orders.