Lost and found procedure

Lost and found procedure
In the hotel, one of the most procedure is lost and found, under housekeeping department.
An item left behind by guest either in the rooms or Bars &
Restaurants in public areas.
Identified by any staff and brought under the notice of
Housekeeping is termed as “Lost and Found” item.

1. Lost and Found Procedure Successful Body Language - Citymax Hotels

2. Objectives of the session 1. What is Lost and Found ? 2.Classification of Lost and Found. 3.Storage 4.Claiming 5.Unclaimed items 25-Aug-17 2/10 Lost and Found procedure

3. 1.What is Lost and Found ? An item left behind by guest either in the rooms or Bars & Restaurants in public areas. Identified by any staff and brought under the notice of Housekeeping is termed as “Lost and Found” item. 25-Aug-17 3/10 Lost and Found procedure

4. 2. Classification of lost and Found 2.1 Valuable items – 6 months period 2.2 Non valuable items – 3 months period 2.3 Perishable items – disposed on the same day Lost and Found Classification as follows 25-Aug-17 4/10 Lost and Found procedure

5. Valuable items such as gold jewelry, money Credit cards, laptops, mobiles, cameras and branded eye shades, etc 2.1 Valuable items 2.2 Non- Valuable items 2.3 Perishable items Non- Valuable Items such as clothes, shoes bags, umbrellas etc. Food and beverage items, including liquor. 25-Aug-17 5/10 Lost and Found procedure

6. 3. Storage 3.1 All items received to be recorded in lost and found register. 3.2 Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person who found the item etc. 3.3The lost items must be secured in a locked closet or area that has highly restricted acces s. 25-Aug-17 6/10 Lost and Found procedure

7. 4.Claiming 4.1 If a guest claims an article he must sign a receipt with his identification like Emirates ID Or Passport copy  4.2 If guest requests an article to be returned by courier then identify the details and deliver the items. (Note:- Courier charges paid by the guest ). 25-Aug-17 7/10 Lost and Found procedure

8. 5.Unclaimed items. 5.1 Unclaimed valuable items are handed over to Dubai Police after 6 months. 5.2 Unclaimed non-valuable items are distributed to the person who found them, after 3 months. 5.3 Lost and found perishable items will be disposed directly in presence of the Security Manager or Manager on Duty as mandated by the Dubai Police. 25-Aug-17 8/10 Lost and Found procedure

9. 25-Aug-17 Lost and Found procedure 9/10 Questions ?

10. 25-Aug-17 Lost and Found procedure 10/10 Thank You