Making the Most of BMC Control-M and Self Service

Sky TV and BMC have been working together for almost 20 years. BMC has supported Sky TV to operate the most comprehensive multi-channel, multi-platform television service across the UK and Ireland. Sky TV has recently lifted the lid on the Control-M black box process by rolling out Self-Service to our customers; the demand has been very encouraging and overwhelming. We named our project “Sunrise – The New Dawn of Batch Processing,” and we would like to share our experience with you.

1. Making the Most of BMC Control-M and Self Service Jack Diamond – Head of IT Services, Sky TV Steve Anderson – Batch Operations Manager, Sky TV October 2014

2. Introductions Jack Diamond Head of IT Services, TV Steve Anderson Batch Operations Manager, TV

3. About TV is Britain and Ireland’s leading home entertainment and communications provider Launched in 1989 as satellite TV company Expanded into Broadband and Telephony market in 2006 Today Sky is a valued part of life in approx 40% of homes in UK & ROI Acquisition of Sky Italia and Sky Deutschland creating bigger headroom for growth

4. Our Control-M Journey at

5. Milestones in Our Control-M Journey Control-M introduced at Sky Upgrade to Control-M 6.1.01 Advanced File Transfer (AFT) implemented Self Service and Batch Impact Manager Implemented Upgrade to Control-M V7.0 2006 2004 2013 1998 2011 2014 2014 2014 Forecast and Business Objects plugin implemented Control-M V8.0 implemented in sandbox and training environments Control-M for Hadoop and Business Process Integration Suite implemented

6. What Does Control-M Look Like at Today? 6 Control-M servers, 3 EM’s, 1.5k agents Control-M manages > 70 Applications and Technologies 180k job submissions each day Managed by a team of 20 people

7. Control-M is Weaved into the Fabric of Customer Billing Executive R eporting AFT File Transfers Financial Data Transfers Big Data (Hadoop) Customer Intelligence People Soft Broadcast Platform Broadband & Telephony Customer Management Java Oracle Netbackup AFT File Transfers Business Objects MQ Big Data (Hadoop) Some of the Business Functions Some of the Technologies

8. Control-M Self Service Changing our Customers World at

9. Why Control-M Self Service? Customers were asking for visibility of their batch services Control-M was a “black box” Customers spent a lot of time contacting the Operations Team In-house solutions had a development overhead Input Data File System Parameter User Action Output Control-M System Updates Reports Data File E-mail Log file

10. Control-M Self Service - Implementation Implemented April 2014 160+ services being managed via Self Service & BIM, across 30 different Business and Technology areas Phase I of rollout was the quick wins Phase II of rollout ongoing

11. Control-M Self Service – The Benefits for our Customers Simple , intuitive, modern user interface. No scheduling tool knowledge required Quick time to value Customers manage batch services at anytime from anywhere Reduction in time consuming low level customer queries

12. What our Customers are Saying about Control-M Self Service “Self Service has opened up a whole new world for me and my team. The dashboard view is used every day. I regularly check the status of our customer billing from home in the evening on my iPhone or iPad. It provides me with reassurance that we are hitting our SLA’s” Gillian Glass Operational Finance Manager, Sky TV “Self Service is the automation tool that we have been waiting for. At last we have a window into the world of Control-M. Fantastic!” Dave Laing Customer Billing Team Leader, Sky TV “Self Service has transformed the way that I interact with my batch services. Quite simply, simple! I felt comfortable from the very first minute I used it. Plus it looks great!” Torquill Pagdin EDM Team Leader Sky TV

13. Control-M Batch Impact Manager – Our Virtual Computer Op! Enables batch management from a service level Provides proactive monitoring Monitors SLA progress Identifies root cause of SLA breaches

14. Control-M Case Studies Automation Solutions to our Business Challenges

15. Control-M Case Studies Control-M used to replace in-house Scheduling Tool Sky Bet Online Gambling Implementation of Business Objects plugin for Control-M

16. Current Initiatives and Future Plans

17. Current Initiatives Control-M for Hadoop plugin Business Process Integration Suite implementation Expansion of Control-M into new business areas Future Plans Control-M V8.0 or V9.0 Upgrade Control-M Workload Change Manager trial

18. Key Points to Take Away

19. Key Points to Take Away Over the past 16 years BMC Control-M has proven to be critical to the success of Sky’s business Control-M is “woven into the fabric” of what we do at Sky Control-M Self Service has “changed our customers world” by transforming interactions with workload automation services Sky & BMC's relationship is a happening place - watch this space, the future  is exciting !

20. Q & A

21. Thank You From Jack and Steve