Managing and Monitoring Virtual/Cloud/Physical Infrastructures

eG Presentation to Tech UG Manchester March 2016

1. Managing the Virtual Nightmare For Dynamic Cloud, Virtual and Physical Infrastructures Presentation by Johnnie Burke-Gaffney & Stuart Kennedy From eG Innovations

2. About eG Innovations

3. About eG Innovations eG Innovations is a leading provider of enterprise-class performance management solutions that provide complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services. Locations USA, UK, Netherlands, Singapore, India Customers Over 1000 customers worldwide Employees 350 Year Founded 2001 Certifications VMware Ready, Citrix Ready, SAP Certified, Red Hat Certified

4. Customer Successes

5. Are You Experiencing T he Nightmare?     Common Symptoms ...

6. Virtualization Performance Assurance

7. Bill payment from my internet banking account isn’t working. The CRM service is slow! My online flight reservation did not go through. Users care about “ services” The CPU usage of the Linux servers is ok. The DNS servers are responding well to queries. IT operations teams focus on infrastructure silos This disconnect is a threat to the success of transformational IT initiatives & the promise of agility, scalability, and cost savings! The User / IT Management Disconnect The User Experience Challenge

8. The “It’s Not Me …!” Syndrome End User Client Admin LAN Admin Firewall admin Server admin Virtualization admin Domain admin ERP Admin Sys admin Application Admin The server is working OK No other complaints All lights Are green We don’t see anything wrong Database Admin Hey, this is not working VMs are lightly loaded Everything Is OK Not our problem Looks fine Not mine either Talk to the other guys IT Service Manager

9. FIREWALL WEB SERVER USER Suppose the database server is 50% slower than normal APP SERVER DB SERVER Login Register Browse End to End Service - Cause and Effect A problem in one tier can affect all the other tiers involved in service delivery

10. Disk reads Streaming Media App Slow Database Queries Virtualization Breaks Management Ground Rules Excessive disk reads by the media server slow down Oracle database accesses Virtual infrastructures are hard to manage. Traditional monitoring tools are not designed to handle these dynamic environments.

11. Where Time & Money is Being Spent

12. eG Enterprise Service Manager Identify & resolve problems preemptively, before users call! Network? Database? Application? VMware? Storage? Profile Server? The Service Manager is a General Practitioner for your IT infra. eG Enterprise Manager Business Service Owner

13. Pinpointing the Root-Cause Diagnosis for Virtual Application Slowness: A Real-World Example of How eG Enterprise Helps

14. Real User Transaction Monitoring Response time metrics for the web-based service: ISG_WEB Checkout and TransferBalances transactions have unusually high response times Clicking on any of these transactions displays the service topology diagram for this web-based service

15. End to End Root-Cause Diagnosis Know which tier of a business service is impacted The dependency arrows and color coding make it clear that a problem with the MS SQL Server is impacting the web server.

16. Virtualization-Aware Root-Cause Diagnosis Know where the root-cause of a problem lies: The SQL Server VM is hosted on an ESX Server, and something in the ESX Server itself is impacting the SQL Server VM. Clicking on this icon brings up the layer model for the ESX server .

17. Best Practice Virtualization Monitoring Something is wrong with CPU usage of the ESX console. The ESX console is taking up close to 50% of the server’s physical CPU, which is very unusual ! Know which layer is impacted – Network? System? Application? The problem is at the OS layer. Clicking on the diagnosis button lets us find out why.

18. Virtualization-Aware Root-Cause Diagnosis List of the top 10 CPU processes running on the vSphere/ESX service console A Samba backup job is using almost 95% of the ESX console’s virtual CPU ! This is the root-cause of the web response time issues !

19. eG Patented Root-Cause Diagnosis Without root-cause diagnosis , you have no idea where the problem lies The root-cause of the problem The effects of the problem Simply clicking on this diagnosis button shows the root-cause of the problem: the Samba issue shown in the previous slide All the problems appear to be equally important. With root-cause diagnosis , you have a clear idea of what to do to resolve the problem.

20. The ROI of Performance Assurance     Common Results ...

21. eG Enterprise

22. eG’s Key Technologies

23. The eG Universal Agent A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64 A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs A single agent for monitoring any application A single price to manage multiple applications on the same server Auto-upgradeable Agentless monitoring option 100% web-based – HTTP/HTTPS

24. Monitoring Every Layer/Every Tier Component Type Applications Monitored by the eG Suite Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Terminal Servers Microsoft Terminal Server, Citrix XenApp Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail Messaging Servers MSMQ, IBM MQ, FioranoMQ server Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server, Operating Systems Windows NT, 2000, 2003, 2008, 2012, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400 Virtualization Platforms VMware vSphere, Citrix Xen Server , Solaris Zones/LDOMs , Microsoft Virtual Server VDI Connection Brokers Citrix XenDesktop , VMware View, Leostream CB

25. The eG Virtualization Monitor The Outside view shows the portion of physical resources used by each VM (CPU, disk, memory) Provided by the virtualization hypervisor Useful for capacity planning and identifying certain VM issues Does NOT show why a VM is consuming resources Resources of the Physical Machine 100% VM1 15% VM2 25% VM3 20% VM4 32% 100% Resources of the Physical Machine VM1 15% 60% 10% VM2 25% 10% 45% 5% 30% VM3 20% 25% 60% VM4 32% 12% 20% 40% Apps inside a VM The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM Provided by the guest OS (for Windows: WMI) Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities Does show why a VM is consuming resources, accelerates fix

26. Extending eG For Monitoring Custom Applications

27. Auto- Baselining of Metrics Most operators have too much data. They need “information.” Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE

28. Integrating Performance & Config Management PERFORMANCE ALERTS Track configuration changes Correlate performance with configuration changes CONFIGURATION CHANGE Benefit: Saves endless hours of troubleshooting

29. eG Value Proposition Proactively detect and correct problems before users notice Increase revenues by reducing mean time to repair Efficient use of operations staff With eG Problem Resolved Problem Occurs Problem Isolated Large amount of time saved Problem Resolved Problem Occurs User Notices Slowdown 80% of time spent in isolating the problem TODAY Problem Isolated Mean time to Repair (MTTR) is very high eG Enterprise Proactively detect and correct problems before users notice Increase revenues by reducing mean time to repair Efficient use of operations staff

30. ROI Example   Without eG Innovations Overall Impact Reduce Downtime per Occurrence by 90% 180 minutes x £ 5,000 = £900,000 20 minutes x £5,000 = £100,000 ~ 90% savings per outage (£800,000) Reduce Outage Frequency & Cost by 91% (annual) 20 outages x £900,000 = £18,000,000 16 outages x £100,000 = £1,600,000 91% + savings per year (£16,400,000) Reduce IT Support Cost by 15% (annual) 20 FTE x £80,000 = £1,600,000 17 FTE x £80,000 = £1,360,000 15% savings per year (£240,000 ) Improve User Density on HW by 20% 100 users / server  e.g. 500 servers 120 users / server  e.g. 300 servers 20% HW server savings Accelerate Time to Deployment by 20% 100 Hours (1,000 desktops) 80 Hours (1,000 desktops) 20% faster Boost User Experience   More productive

31. eG Performance Assurance Benefits Accelerate adoption rates Enhance service uptime Achieve great ROI Deliver great user experience

32. ROI – How?   Product Features Reduce Downtime per Occurrence by 90% Earlier alerting Faster diagnosis due to better visibility and auto-correlation Broad and deep cross-domain visibility Auto-correlation & rapid , precise diagnosis from user to root cause Reduce Outage Frequency & Cost by 91% (annual) Pre-emptive alerts before users are impacted Rapid diagnosis and fix Intelligent baselining Pre-emptive alerts Actionable diagnostic intelligence dashboards Reduce IT Support Cost by 15% (annual) Fewer calls to helpdesk Fewer incidents to troubleshoot Easier to troubleshoot / fewer domain experts Actionable alerts & auto-diagnosis dashboards & reports Improve User Density on HW by 20% Deeper visibility into resource utilization and user impact (both over-capacity and bottlenecks) Add more users to existing infrastructure Capacity and trending reports Accelerate Time to Deployment by 20% Identify bottlenecks early Avoid performance issues Deliver on time, on budget Actionable alerts & auto-diagnosis dashboards & reports Capacity and trending reports Boost User Experience Proactively monitor user experience Proactive alerting & diagnosis Get more productive users Pre-emptive alerts Auto-correlation & diagnosis from user to root cause

33. What is Causing the Pain? User Frustration & Low Productivity Traditional Tools

34. For More Information: http://www.eginnovations.com