Managing the boss Puvblic Sector Training.ppt

Professional Administration Training

1. LIBERIA INSTITUTE OF PUBLIC ADMINISTRATION
(LIPA)
Professional Administration & Mgt
November 11, 2019
1:30-4:30pm
By: MR. TOM N. FANNOH

2. Managing the boss
They are like these balls

3. OVERVIEW
At the end of the day participants will be
able to:
Know who a boss is
Understand why it is healthy to manage
the boss
And know what their limitations are

4. BOSSES
Who are bosses and how to deal
with them?

5. Who is the boss?
A boss is a person of authority
within an organization
Owner, president, chief
executive officer, director of a
department, or leader of a
team

6. Common tasks of a boss:
Developing goals, strategies, and benchmarks for
the organization
Delegating responsibilities, authority, and
resources to ensure that the goals are met
Building relationships with essential customers,
clients, suppliers, and other organizations

7. Common tasks cont.
Monitoring various legal
and legislative issues
Implement policies that
ensure organizational
compliance with law
Conducting periodical reviews
of the organization including
suppliers
Staffing the organization with
qualified employees and
awarding periodic rises and
promotions to minimize
turnover

9. Developing a Relationship with your
boss
Understand your boss’ role in the organization
Be aware of personality traits and conflicts
Be conscious of your boss’ normal schedule
Be supportive of your boss
Communicate with your boss

10. Relationship with your boss, cont.
Listen to your boss
Offer to assist your boss
Be respectful of your boss’ authority
Maintain positive attitude at work
Keep the relationship with your boss professional

11. Types of bosses
MICRO-Manager boss
Likes to control every detail of
a project to ensure that a
project is completed correctly
Tends to “spoon feed”
information to his employees,
requires constant feedback on
the progress, and questions the
methods utilized by employees
in completing the project
HANDS-OFF boss
Wants his employee to
think independently
When assign a project,
expects little or no
interaction with
employee until the
project is completed

12. Types of bosses (cont.)
I WANT TO BE YOUR FRIEND
boss
A boss that wants to avoid
controversy
Offers as much or as little
guidance (depending on how
much an employee asks for)
If an employee does not complete
the task, boss would rather
complete it than addressing the
concern with the employee
UNDER-QUALIFIED boss
A person that is concerned that
s/he lacks the qualifications or
credentials
Hires employees that will fill the
voids in those qualifications
Provides Little guidance because
of belief that employees know
how to do the project

13. Types of bosses (cont.)
OVER-ACHIEVER boss
Expect the employees to work as
hard, or harder, than boss
Push employees to try harder and
better
Provides all the information
needed for a project to be
successful
Provides constant feedback
THREATENED boss
Insecure in the position and feels
like his/her position as boss is at
risk
To maintain control, stick to status
quo, and discourage new ideas
Provides exact information how to
do a project
Followers will be rewarded, and
those who do not, will be shunned

14. Handling Conflicts with your boss
-- tips --
Maintain your composure
(becoming angry, frustrated, emotional will worsen the
situation)
Determine the cause of the conflict
Keep the situation in perspective
Evaluate possible alternative and resolutions that you
can propose to your boss
Discuss the situation with your boss (sit down and talk)

15. Dealing with difficult bosses
Try to develop a professional
relationship
Visit with your boss about the
issue in an non-threatening
manner
Use “I” statements
If all fails, contact Human
Resources Dept. (but be aware
this might cause even more
uncomfortably between you and
your boss)