Stages of the Marketing Research Process Defining objectives and needs Designing the research Collecting the data Analyzing data and developing insights Developing and implementing an action plan
Consumer Decision Process Need recognition Functional needs Psychological needs I nformation search Alternative evaluation Purchase and consumption Post -purchase
Maslow’s Hierarchy of Needs Physiological Safety Love Esteem Self-actualization
Factors Affecting the Consumer Decision Process Psychological factors Social factors Marketing mix Situational factors
B2B Markets Resellers Government Institutions Manufacturers/ Service Providers
Business-to -Business Buying Process Need recognition Product specification Request for Proposals (RFP) process Proposal analysis, vender negotiation, and selection Order specification Vender performance assessment using metrics
Buying Center Roles Influencer Initiator Gatekeeper User Buyer Decider
Buying Situations New buy Modified rebuy Straight rebuy
References Adler, R. B., Rosenfeld, L. B., & Proctor, R. F., II. (2023). Interplay: The process of interpersonal communication ( 16th ed.). Oxford University Press.