Mastering Supervisory Skills for Training .pptx

Mastering Supervisory Skills Training

1. Demster G. Togba, MA, M.PSM,B.Sc,A+ Lecturer [email protected] [phone]/0775018436 AME GRADUATE SCHOOL

2. Mastering Supervisory Skills

3. Introduction This Supervisory Skills presentation highlights the following: Concept of The Supervisor's Role Developing Essential Leadership Skills Performance Management and Delegation Empowering Your Team Members Building Strong Team Relationships Effective Time and Stress Management Leading with Empathy and Understanding Effective Communication for Supervisory Success

4. Lecture Objectives By the end of this Lecture, participants will be able to : Understand the role and responsibilities of a supervisor in an organization. Develop essential leadership and communication skills for effective supervision. Enhance performance management and delegation skills. Build strong relationships with team members through motivation and conflict resolution. Apply effective time and stress management techniques for supervisory success.

5. The Supervisor's Role: A Foundation for Success Defining the Role A supervisor acts as a bridge between management and the team, responsible for guiding, motivating, and supporting employees to achieve organizational goals. Key Responsibilities Supervisors ensure tasks are completed efficiently, manage performance, address team conflicts, and foster a positive work environment.

6. Developing Essential Leadership Skills 1 Effective Communication Clearly communicate expectations, provide constructive feedback, and actively listen to team members. 2 Delegation Assign tasks appropriately, empower team members, and provide clear instructions and support. 3 Motivation Recognize and reward achievements, create a positive and inspiring environment, and foster a sense of purpose.

7. Supervisory Skills Ineffective Supervisor Good Supervisor

8. Performance Management and Delegation Performance Reviews Provide regular feedback, set clear goals, and identify areas for improvement. Delegation Strategies Match tasks to individual strengths, provide clear expectations and resources, and offer support and guidance. Performance Recognition Acknowledge achievements, celebrate success, and foster a culture of appreciation.

9. Empowering Your Team Members

10. Building Strong Team Relationships Motivation and Empowerment Create a supportive and encouraging environment, recognize individual contributions, and foster a sense of ownership. Conflict Resolution Address conflicts promptly and fairly, facilitate open dialogue, and find mutually beneficial solutions. Collaboration and Teamwork Encourage collaboration, foster a sense of unity, and promote open communication.

11. Effective Time and Stress Management 1 Prioritization Focus on the most important tasks, delegate when possible, and avoid multitasking. 2 Time Blocking Allocate specific time slots for tasks, reduce distractions, and create a structured schedule. Stress Reduction Practice mindfulness, set realistic expectations, and take regular breaks. 3

12. Leading with Empathy and Understanding Emotional Intelligence Understand your own emotions and those of others, and use this awareness to build stronger relationships. Active Listening Pay attention to both verbal and nonverbal cues, and demonstrate genuine interest in understanding team members' perspectives. Empathy in Action Show compassion, be understanding, and create a safe space for team members to express their feelings and concerns.

13. Encouraging Continuous Learning and Growth Mentorship and Coaching Provide guidance and support to team members, identify their developmental needs, and create opportunities for growth. Professional Development Encourage team members to pursue training and development opportunities, and provide resources and support. Feedback and Recognition Provide constructive feedback, acknowledge progress, and celebrate milestones.

14. Effective Communication for Supervisory Success Clear Expectations Define roles, responsibilities, and performance standards. Active Listening Pay attention to nonverbal cues and ask clarifying questions. Constructive Feedback Provide specific, actionable, and timely feedback. Open Communication Foster a culture of trust and transparency.

15. Good Supervisor Will Always Be Able To : ➢ Motivate and energize their teams to meet deadlines ➢ Have the most significant impact on workplace culture (they set the tone of behavior in their individual work areas) ➢ Influence the retention of staff (people feel a strong sense of loyalty to their Supervisor)

16. Ineffective Supervisor May Cause : ➢ High levels of absenteeism (people simply don’t want to come to work) ➢ Reduced productivity (people are not motivated to give their best) ➢ Workplace conflict among workers (there is no effort to achieve common goals ) ➢ Safety issues (because people are not inspired to care for the welfare of others ) ➢ Resentment towards upper management (the communication conduit is not working well between the various levels in the Institution)

17. THANK YOU Q&A