Matrix Telecom Solutions: ETERNITY IP-PBXs

Matrix ETERNITY is a family of IP-PBXs with Universal Connectivity and Seamless Mobility. The ETERNITY IP-PBX offers built-in gateway capability to connect nearly all telecom interfaces like FXS, FXO, ISDN BRI, ISDN PRI, T1/E1, GSM and 3G.

1. Warm Welcome

2. Matrix ETERNITY : The IP-PBX
with Seamless Mobility and
Universal Connectivity
ETERNITY IP-PBX Family
ETERNITY ME16S
ETERNITY ME10S
ETERNITY GE12S
ETERNITY GE6S

3. Matrix ETERNITY PE
The Enterprise-Grade PBX for Futuristic Businesses
ETERNITY PE3SP ETERNITY PE6SP

4. Small and Medium Businesses
Offices, Factories, Branch Offices/Ware Houses
Consultants, Doctors, Architects, Chartered Accountants
Banks, Hospitals and Schools
Government Organizations
Telecom Service Provider
Internet Telephony Service Provider
Target Customers

5. Applications
IP-PBX for Enterprise
PBX for Small and Medium Businesses
ISDN Key Telephone System
Hospitality Solutions for Motels and Guest Houses
VoIP-GSM/3G Gateway Solution for Third Party Legacy PBX

6. Matrix ETERNITY GE
The All-Integrated Communication Platform for
Growing Enterprises
ETERNITY GE12SETERNITY GE6S

7. Mid-Size Enterprises
Corporate Offices and Factories
Banks, Hospitals and Schools
Mid-Size Hotels/Motels
Telecom Service Providers
Internet Telephony Service Providers
Target Customers

8. Applications
IP-PBX
PBX for Growing Enterprises
ISDN Key Telephone System
Hospitality Solution for Mid-size Motels
PRI-GSM/3G Gateway Solution for Third Party Legacy PBX
VoIP-PRI Gateway Solutions for Third Party Legacy PBX
VoIP-GSM/3G Gateway Solutions for Third Party Legacy PBX

9. Matrix ETERNITY ME
The Complete Communication System for
Medium Enterprises
ETERNITY ME16SETERNITY ME10S

10. Large Enterprises
Corporate Offices
Hotels/Motels
Government Organizations
Target Customers

11. Applications
IP-PBX
PBX-KTS for Medium and Large Enterprises
ISDN Key Telephone System
Intercom Communication and Security System for Modern
Apartments
Hospitality Solution for Motels

12. IP-PBX Application
IP-PBX APPLICATION

13. Multiple Branch Connectivity
Internet
Mobile SIP Client
Head Office
(with ETERNITY IP-PBX)
Branch Office
(without any PBX System)
ETERNITY IP-PBX
International Brach Office
(with Traditional PBX System)
VoIP Gateway
PSTN
Existing
PBX
Multi-Branch Connectivity using IP Networking

14. Key Aspects

15. Key Aspects

16. IP-PBX Functionality

17. IP Trunks and Users

18. IP Trunks and Users

19. Automated Discovery and Registration of IP Addresses on the Public Network
IP Users always Connected to ETERNITY using DNS associated with the Dynamic IP
Prevent Reconfiguration of System each Time a Network Infrastructure Changes
Users
Internet
Mobile SIP
Client
PC With
Soft phone
IP-Phone
VoIP
ATA
DNS Server
dynalias.org
DNS Client
matrix-pbx.dynalias.org
matrix-pbx Public IP
ABC Public IP
XYZ Public IP
Creates an Internet name for IP-PBX that
tracks your current dynamic IP address
Receives updates from the DNS Client PBX
and links your current dynamic IP to your
Internet Name
ETERNITY IP-PBX
Dynamic DNS (DDNS)

20. #
Optional Connectivity
System Resources
System
Resources
Description
Maximum Capacity
ETERNITY PEETERNITY GEETERNITY ME
3SS3SP6SP6S12S10S 16S
Universal SlotsFor Expansion Cards 3 3 6 6 12 10 16
SLT Ports Single Line Analog Telephones24 24 48 120 240 320320 or 512*
DKP/DSS Ports
Proprietary Digital Key Phones or
DSS Consoles
24 24 32 48 4864 or 128*64 or 128*
CO Ports Two Wire Trunk (CO) Lines8 8 16 96 128 128 128
BRI Ports
ISDN BRI Network or ISDN
Compatible Devices
- 6 12 24 32 32 32
T1/E1/PRI Ports
T1 or E1 or ISDN PRI Network or
Compatible Device
- 3 6 6 8 8 8
GSM/3G Ports GSM/3G Network 8 8 8 24 40 64 64
Door Phone Ports
#
Door Phone Connectivity (4-Wire)3 3 3 - - - -
E&M Ports E&M Network - - - 24 48 80 128
Voice Mail System
(Number of Ports)
Voice Mail System with Auto-
Attendant
16 16 16 16 16 16 16
Magneto PortsTo Connect to Magneto Phones- - - - - 80 128
*

With PS48VDC – 500W

21. System Resources Description
Maximum Capacity
ETERNITY PEETERNITY GEETERNITY ME
3SS3SP6SP6S12S10S16S
VoIP Card
VoIP Phones, Soft phones,
Mobile SIP Clients
3 3 6 6 1210 16
VoIP Clients
Registration of VoIP Phones,
Soft phones and Mobile SIP
Clients
505050500500999999
VoIP Trunks
SIP Trunks (Clients) for ITSP
or Peer-to-Peer
161616161632 32
VoIP Channels per
Card
Simultaneous VoIP Calls per
Card
8/168/168/1616/3216/3216/3216/32
VoIP Calls
Simultaneous VoIP Call
Participants
484896192384320512
System Resources – IP

22. Feature Transparency
IP Users Can Avail Features similar to DKP and SLT Users
Following Features are Available to IP User:

23. Network Address Translation
A Technology used by Firewalls and Routers
Benefits:
Allows Multiple Devices in a LAN to Share a Single Public IP Address
Enhances Security by Avoiding Direct Communication
NAT Support

24. Head Office
Branch Office
NAT
Router
192.168.50.10
192.168.50.11
Translation Table
Private IP Public IP
192.168.50.10214.20.120.110
NAT Router-Basic Operation
NAT
Router
WAN
WAN
IP
ETERNITY VoIP Card
as a Client
ETERNITY VoIP
Card as Client
Response Delivered to
Device which Started the
Connection
Private IP Translated to Public
IP
214.20.120.110

25. STUN-Application Scenario
IP
ETERNITY VoIP
Card as Client
STUN Server
Gateway/Firewall/Router
STUN Client sends a request to STUN server
The Server Reports Back with the Public IP Address of the NAT Router and which
Port is Opened by NAT to Allow Incoming Traffic
ETERNITY as a VoIP Client can Now Communicate the Public IP and Port details
while trying to Register With the IP PBX
Private IP:
192.168.50.10
Open Port: 5060
Public IP of NAT:
214.20.120.110
Open Port : 1
ETERNITY IP-PBX

26. STUN Support
UDP: A Network Protocol for Transmitting Data (Without
Acknowledgement/Connectionless Protocol)
SIP Based VoIP Calls uses UDP as Transport Protocol
STUN Allows ETERNITY VoIP Client to work behind a Symmetrical
NAT and Establish a VoIP Call

27. Universal Connectivity

28. Extension Side InterfacesTrunk Side
Interfaces

29. Seamless Mobility

30. Seamless Mobility
GSM/3G Connectivity
Mobile Phones as Extensions
Mobile Extension Call Management
Dual Ring
Automatic DISA
Wireless Solution

31. GSM/3G Connectivity
In-skin GSM/3G Card
4 SIMs per GSM/3G Card
Offers Direct Connectivity to GSM/3G Network
Avoids External FCT Requirement
Single RT (Roof Top) Antenna per GSM4/3G4Card
Faster Processing of GSM/3G Calls
GSM/3G Calls Routed through the Cheapest Service Provider
Automatic Call to Missed (Predefined) Calls on GSM/3G SIMs
Call Budget on GSM/3G Trunks

32. Mobile Phones as Extensions

33. Mobile Ext. – Call Management
Make Internal and Outgoing Calls
Receive Internal Calls and Incoming Calls of Trunk
DDI Routing (on T1E1PRI)
Return Call to Original Caller (RCOC)
Global Directory Dialing
Personal Directory Dialing
Raid
Call Transfer
Call Forward (With Dual Ring Option)

34. Mobile Ext. – Call Management
Multiple Participants Conference
Priority
Forced Release
Barge-In
Interrupt Request
Do-Not-Disturb with Override
Call Pickup
Call Toggle
Call Hold
Paging

35. Dual Ring
Flexibility to Attend Desk Calls on Your Mobile
Simultaneous Ringing on Internal Extension (Desk) as well as on
Mobile Phone
Whichever Answer First, Other Disconnects
Not Applicable when Call is Routed through CO and E&M
A Great Advantage to “Mobile Workforce”

36. Dual Ring – An Illustration
GSM
PSTN
Internet
CO
ISDN - BRI
ISDN - PRI
VSAT
E&M
VoIP
Magneto

37. Access System Resources to :
 Make Calls
Activate/Deactivate Features
Programming/Administer the System
No need to dial DISA login code and Station Number-password
Such 999 Numbers can be Programmed
Automatic DISA

38. An Illustration
PSTN
ISDN
Dial : [phone]
•Dial Number : [phone] to access the system
•Mobile Number : 9xxxx xxxxx programmed in DISA Authentication Table
•System will give Dial tone directly (Class of Service can be defined)
•Make an International Call through VoIP/ISDN Lines Available

39. Wireless Solution – No Need of DECT
Existing GSM/3G and SIP Client Mobile Terminals can work as
Extensions of the PBX system just as Wired Extensions
Advantages over DECT
Simple Implementation
Wider Range Connectivity
Feature Rich
Scalability : Up to 32 Mobile Trunks and 500 IP Users; Far more
than DECT System Capacity
Cost: Conventional Mobile Phones and IP Terminals can be used

40. Versatile Platform

41. Many Applications
PBX and KTS
IP-PBX
Universal Gateway
Hospitality PBX
Group PBX
Least Cost Router
Audio Conference Bridge
Video Conferencing

42. Productivity

43. Productivity
Auto-Redial
Auto-Answer
Boss Ring
CLI based Routing
Conference Dial-in
Department Call
Memory Dialing
Priority

44. Auto-Redial
ETERNITY can be instructed by the User to Auto-Redial Busy Number
Keep Dialing a Busy Number repeatedly till it gets Connected
Can be Prioritized
Programmable Redial Intervals and the Redial attempts Vary
depending on the Priority

45. Auto-Answer
Enable an Operator to Answer Incoming Calls Automatically
No need to Pick up the Handset or Press Speaker Phone Key again
and again
If Headset is used then Incoming Call Speech can be Heard Directly
Saves Time and Effort

46. Boss Ring
Different Ring Cadences depending upon the Call Origination
Eight Types of Ring Cadences: Internal Calls, Call from Boss,
Alarms, Auto Redial, Auto Call Back etc.
Can be Identified from Ring itself and hence Prioritized
Accordingly

47. CLI based Routing
Route Incoming Call from a Specific Number or a Destination to a Pre-assigned
Number
No Need of an Operator or Auto-Attendant Assistance to Route the Call
Calls will not be Matured, if not Answered
400 CLI Numbers can be Programmed
Incoming Calls can be Routed on SLT, DKP, CO, GSM/3G,
VoIP and ISDN BRI-PRI

48. Conference Dial-In
Logistics & Transportation
Field Sales Person
(Mobile SIP Client)
Technical Support Team
Reception
Sr. Manager-Production
Sr. Manager-Sales
PSTN
Internet
ETERNITY IP-PBX
Factory Workers
Local LAN
GSM/3G/
15/21 People can be
included in a single
Dial-in Conference
 All the Parties are informed about Scheduled Conference Prior to the event
 By dialing Conference Dial-In code, relevant Parties can join Conference with ease

49. Department Call
Maximum 16 Department Groups can be Formed
Each Department Group can have 32 Stations
Incoming Calls can be Routed to a Departmental Group
Any Member of the Group can Answer the Call
Station Log-in and Log-out Facility
Log-in and Log-out Details can be Printed
Such 250 Entries can be Printed

50. Memory Dialing
Frequently Called Numbers can be Stored in Memory along with
Name
User can dial any of these Numbers with Access code and then
Index Number
DKP User can Dial-by-Name ; No need to remember Memory Index
Saves Time and Organized Way of Working

51. ETERNITY IP-PBX
PSTN/GSM
/Internet
Internet
Sr. Manager
Technical Support-Head Office
Customer Care Department
Remote Office
Priority – An Illustration
Local LAN
Call 1
With Normal Priority
Call 2
With Normal Priority
Call 3
With Highest Priority
Sr. Manager’s Call
gets through
Allows Certain Calls to have Higher Priority of Access over Others

52. Cost Reduction

53. Cost Reduction
Authority Codes
Call Budget on Extensions
Call Budget on Trunk
Call Duration Control
Common Platform
CUG over GSM
VoIP

54. Authority Codes
Password Protected Code – Associated COS, Toll Control and
Call Budget
Can be assigned to Extension Users
SMDR Report can be printed using Authority Code as Filter

55. ETERNITY IP-PBX
An IllustrationaeUNRmPpbPUuuP
TeNRRPlcRNc
Shared by all
three users
201
Authority Code: 201
A. Password: 1212
COS: Local
Call Budget: 200
Authority Code: 301
A. Password: 2345
COS: Local, STD
Call Budget: 500
Authority Code: 401
A. Password: 4567
COS: Local, STD, ISD
Call Budget: 700
PRI/VoIP for STD
and ISDN Calling
PSTN (For local
calling):#UuP(Uu)G#EPpbP
AlTeON#TbP&OmR*P+++,P
ieREPA-PIOmR*P,.+P
TeREPA-PrUcc/ONm*P
+,+,
Dial Walk-in by
Authority code: 1112
Then A. Code: 201
then A. Password:
1212:#UuP(Uu)G#EPpbP
AlTeON#TbP&OmR*P+++,P
ieREPA-PIOmR*P0.+P
TeREPA-PrUcc/ONm*P
,012
Dial Walk-in by
Authority code: 1112
Then A. Code: 301
then A. Password:
2345:#UuP(Uu)G#EPpbP
AlTeON#TbP&OmR*P+++,P
ieREPA-PIOmR*P1.+P
TeREPA-PrUcc/ONm*P
1234
Dial Walk-in by
Authority code: 1112
Then A. Code: 401
then A. Password:
4567

56. Call Budget on Extensions
Set Call Budget Limit per User
The Station is Locked – Once Call Budget Value is Exceeded
Call Cost Display on DKP – Budget Allocated/Consumed

57. ETERNITY IP-PBX
International Calls
Long Distance Calls
Local Calls
Long Distance Calls
Local Calls Local Calls
Class of Service
Allocated Call Budget
Locks Dialing Facility when
allocated budget exhausted
Premier Suite
Economy Suite
Guest Room
Hotel XYZ
Guest RoomEconomy SuitePremier Suite
$100 $50 $25
$0 $0 $0
501
301
101
An Illustration

58. Call Budget on Trunk
Different Service Providers offer Different Schemes
Define Call Budget with Specific Amount and Minutes
Applicable to CO, ISDN PRI, ISDN BRI, GSM/3G and VoIP
Lock Trunk Once Budget gets Exhausted
Amount/Minutes assigned on Trunk can be Changed to a Specified
Value, Manually or Automatically on Specified Date of Every Month.

59. Call Duration Control
Calls can be Disconnected after a Pre-defined Time Elapses
User Specific Call Duration Control with Multiple option for Each
Type of Call
System gives Specific Indication before Disconnecting a Call
Effective Sharing of Telephone Resources
Controls Time Spent on Phone

60. Common Platform
ETERNITY Family – Identical Functions and Features
Universal Connectivity
Use same User Terminals
Run on Same Software Structure from PE to GE to ME
Easy to Expand and Maintain

61. CUG over GSM/3G
CUG SIMs can be Used
Accessible and Shared by all the PBX Users
CUG calls can be routed through CUG SIMs
Mobile Extension
Use System Resources of EPABX System
Substantial Saving on Telecom Cost

62. GSM
/3G
GSM/3G Card
DKP 1
SLT
IP Phone 1
IP Phone 2
PC Soft Phone
DKP 2
ETERNITY IP-PBX
CUG over GSM/3G Network
[phone]
[phone]
[phone]
Incoming Number:
[phone]
Incoming Number:
[phone]
[phone]
An Illustration

63. VoIP Clients
World Wide Portability
Remote User Connected to Internet will be Part of an Organization
PBX
Remote user can use PBX Resources (Make Calls through PBX
Trunks)
Very Useful for Inter-branch Communication and Field Staff
Huge Saving on Telecom Cost

64. Built-in Functions

65. Built-in Function
Auto-Attendant
Conference Channels
Multiple Multi-Party Conference
CDR with Call Cost Calculations
SMDR Report
CLI – Caller Line Identification
Least Cost Routing
Logical Partitioning
Multiple Gateways

66. Auto-Attendant
Handles 5 Callers at a Time
Call Status Information
Supports Dial-by-Name

67. Welcome
Greetings
PSTN
No AnswerUser Busy
Call to Joseph
Caller
Call Established
Smith 502
Sara 503
Joseph 501
Calling Activity:
Dialed Extension Number: 501
Dial by Name: Joseph, Dial 567
The Person you wish to talk is not
available. Please dial
1 to retry
9 to go to operator
0 to go to initial node
# to disconnect
Welcome to Matrix Telecom !
Dial Extension Number
7-Dial by Name
8-Leave a Message
5-Listen Promotional Scheme
9-Go to Operator
Operator
1
9
0
#
End
8
3
6
1
5
7
2
4
An Illustration
ETERNITY IP-PBX

68. Conference Channels
Maximum 6 Participants with ETERNITY PE3S
Maximum 15 Participants with ETERNITY PE6SP and ETERNITY GE
Maximum 21 Participants with ETERNITY ME
DSP based Solution: Crystal Clear Voice
External and Internal Parties in a Single Conference
Multiple Conference Group Simultaneously
Conference Dial-in

69. 00
An Illustration
Logistics & Transportation
Field Sales Person
(Mobile SIP Client)
Technical Support Team
Reception
Sr. Manager-Production
Sr. Manager-Sales
PSTN
Internet
ETERNITY
IP-PBX
Factory Workers
Local LAN
GSM
/3G

70. CDR with Cost Calculations
Call Detail Record of Outgoing, Incoming and Internal Calls
Buffer Capacity: 6000 Outgoing, 5000 Incoming and 1000 Internal
Calls
Structured Call Charges – based on the Outgoing Trunk used for
Dialing
Options of Fixed, Unit wise and Percentage wise Service Charge
Charges on Special days can be defined
Call Rates can also be defined based on the Time-Zone

71. Sample SMDR Report

72. CLI – Caller Line Identification
Supports CLI on Analog, Digital, GSM and VoIP Trunks
Supports DTMF and FSK Analog CLI
Displays CLI on SLT and DKP
Time and Date Display on FSK CLI
CLIR for Internal Calls

73. Least Cost Routing
Automatically Selects the Most Economical Route for Each Outgoing
Trunk Call
Comprehensive LCR
3 Types:
Time based
Number based
Combination of Time and Number based
Call made Outside the Organization are always at Least Possible Cost

74. Calls from VoIP to PSTN and Other Networks are Not Allowed
Calls from VoIP and other Trunk Ports Like CO, PRI, BRI,
E&M and GSM can be Restricted
Logical Partitioning

75. An Illustration
GSM
PSTN
Internet
CO
ISDN - BRI
ISDN - PRI
VSAT
E&M
VoIP
Magneto

76. ETERNITY VoIP card as a Client can connect through different
Gateways
Possible to use same card for SIP calling as well as Peer-to-Peer
As many 5 Gateways can be Assigned
Multiple Gateways

77. An Illustration
Service
Provider
Service
Provider
SIP
Proxy
Branch
Office
ETERNITY as Client

78. Integration

79. Integration
Digital Input Port
Digital Out Port
Door-Phone Card (ETERNITY PE)
External Music Port (AIP)
Paging Port (AOP)
VMS Card
VoIP Card

80. Digital Input Port
External Devices Like Alarm Sensor, Smoke Sensor, Glass
Breaking Detector can be Connected to the Digital Input Port
Built-in with ETERNITY GE/ME
Optional Interface with ETERNITY PE
Sensors

81. Digital Output Port
Useful for Various Control Applications
External Devices Like Door Lock, Relay can be Connected at
Digital Output Port
3 Digital Output Ports
Supports DISA Operation
Built-in with ETERNITY GE/ME
3 DOP as an Optional Interfaces with ETERNITY PE
Door Lock

82. AIP and AOP
External Music Source can be connected to Analog Input Port of
ETERNITY
Public Address System can be connected to Analog Output Port
of ETERNITY to make an announcements

83. Voice Mail System
In-skin Card for Voicemail
Handles 16 Calls Simultaneously
Dedicated Mail Box per Extension
Default 72 Hours of Recording with 4GB Flash Memory
Up to 576 Hours of Recording Time with External 32GB Flash Memory
Easy Transfer of Messages to Computer
Voice Mail Notification
Email Notification of Voice Mail

84. VoIP Connectivity
SIP based VoIP Card
Up to 32 SIP Trunks
Up to 999 IP User Registration
ETERNITY PE : 8/16 Simultaneous Calls per Card
ETERNITY GE/ME : 16/32 Simultaneous Calls per Card
Up to 32 SIP Accounts
Supports Peer-to-Peer Calls (Inter-Branch Office Communication)
999 Peer-to-Peer Table Entries
Multiple Gateways

85. Flexibility

86. Flexibility
Configuration (Phone/Key Phone/IP Phone/Mobile/Internet)
DKP Customize Settings
Customize for Ringer Tunes, Speech Levels, LCD backlit
Contrast and Brightness Control etc.
Flexible Clock Synchronization
Port Personalities
Software Upgradation
Universal Slots

87. Installation
Easy to Install
Option of Rack Mount, Wall Mount and Table Top
Industry Standard RJ45 Connectors
Integrated Installation Wizard

88. Localization
Can be configured to meet the telecom standard where it is installed
Built-in Web Server Functionality with language support of like English,
French, Spanish, German, Russian, Portuguese and Italian
Configured for:
Time Zones
Day Light Saving
Date-Time Format
ISDN Variants
CLIP Variants
Impedance

89. Flexible Numbering
User can Select Numbers of his Own Choice
Option to Configure One to Six digits Number
Possible on both: SLT and DKP Phones
9
20
201
300001

90. Scalability

91. Scalability
Expansion Cards and Usage
Mixed Card
Software Compatibility
User Terminals

92. Expansion Cards and Usage
Various Network Interface Cards Available
Offers ETERNITY PE, GE and ME Series Cards
ETERNITY PE has three Variants
ETERNITY GE/ME has two Variants
Expansion card of One Variant can be used in any of the series
Variant
For example ETERNITY GE Cards can be used in any of the two
variants of the series

93. Mixed Card
Hybrid Port Cards for CO, SLT and DKP Interfaces
Select Precise Configuration
Saves Investment on Excess Configuration
Optimum Cost of Acquisition

94. Software Compatibility
Matrix ETERNITY uses same software structure for PE to GE to ME
Easy Up-gradation and Hassle free Maintenance
Configuration files can be copied from one to other
Same Features and Functionalities Programmed can be Availed
from PE to GE to ME

95. User Terminals
Same Terminals can be used for ETERNITY PE to GE to ME
Digital Key Phones
EON48P
EON48S
EON310
DSS Console
DSS16X4
PC based Console – EONSOFT
IP Phones : SPARSH VP248SE/PE and VP248S/P
Touch Screen IP Phones: SPARSH VP330

96. Reliability

97. Reliability
Hot-Swap
Redundancy
Compact and Sturdy
Technology

98. Hot-Swap
Replacement of Non-working card without switching off the system
Supported with ETERNITY ME
Offers easy maintenance without disconnecting other on-going
calls

99. Redundancy
Offers Redundancy for all Important Blocks:
DC Power Supply Card
Master and Switch Card (CPU)
In case of failure of primary system cards the redundant
card takes over smoothly
 Available with ETERNITY ME10SDC
Useful in Critical Application such as Hospitals, 24x7 Call
Centers, etc.

100. Compact and Sturdy
Smaller Footprint
Wall-Mountable and Rack-Mount Design
Easy to Maintain
Occupies Lesser Space
No Moving Parts leads to Higher Reliability

101. Technology
Distributed Processing Architecture
Used 32-bit ARM RISC Processor
SLIC used for FXS and DAA Module used for FXO Interfaces
Built-on Linux Platform
Best-of-breed Software Protocols Stacks for ISDN BRI, T1/E1,
ISDN PRI, and VoIP SIP
1024X1024 High Density Switching Matrix

102. Convenience

103. Convenience
Call Back on Trunk
Direct Inward Dialing
Global Hold
Hot Desking
Live Call Screening
Menu Driven Interface from Key Phone
Return Call to Original Caller (RCOC)
Time Tables and Time Zones
Voice Guidance for Tones

104. Call Back on Trunk
Call Back to Missed Calls (Calls from programmed defined
numbers)
Incoming Calls Lands on the Mobile Port and Disconnected by the
Caller (Defined Time considered as Missed Call Timer)
System Initiate Call Back from the same Port
Incoming Caller CLI should match with the prefix or number
configured in the Trusted Caller List
Establish the Call as per the Option selected viz. DID or DISA or
Call routed to the Operator

105. 0265 2630555
An Illustration
PSTN
DIDNIY:P
NYYG-BX-Y
Auto-
Attendant
O
perator
09327274303

106. Direct Inward Dial
Perform Task of an Operator
Built-in Auto-Attendant Greet the External Caller and Transfer it to the
desired Station
User can Reach Desired Station by Simply Dialing the Station Number
This will:
Reduce Burden on Operator
Transfer Calls Faster and Reduce Time
Enhance Company’s Image
Saves Callers Telecom Bill
Very Helpful During Non Working Hours and Holidays

107. Hot Desking
Now Carry your Extension wherever you go in the Office
It is Possible to transfer features and functionalities
DKP User can Hot Desk it with DKP User
SLT User can Hot Desk it with SLT User

108. Live Call Screening
A Station can Interrupt and Speak to Caller while Leaving a
Message to the VMS
Forward calls to VMS and Attend, if Important
Feature is Available on DKP

109. Live Call Supervision
Monitor Calls of a Station, from another Station without Overhearing
the Conversation
The Dialed Number or CLI Information of the Monitored Station can
be Viewed on the CLI Display of the Monitoring Station
Information of the Last Dialed Call can also be Displayed on
Monitoring Station
99250 99250 Monitored Station

110. Presence and IM
The embedded Presence Server Maintains and Distributes Presence Information of
Users Registered With the ETERNITY IP-PBX
Before an Actual Conversation Begins, Presence Determines:
User’s Willingness to Participate in a Conversation through Availability
Available, Busy, Away, Out of Office, etc.
User’s Preferred Mode of Communication (Call or Instant Messaging)
Available on PC SIP Softphone
Zoiper
X-Lite
EyeBeam
Instant Messaging (IM) is a Popular
Mode of Real-Time Communication

111. Return Call to Original Caller
No need to ask who has called
Called party can directly reach to the concern person without any
delay
Bypass Operator and Auto-Attendant
Saves time of the caller
Boon for the big organization where Group of Trunks shared by the
users
Supported on BRI, T1/E1/PRI, GSM and VoIP(SIP) Trunks

112. 301
System Stores Calling Party’s no. with
its Extension Port
An Illustration
When the User Calls Back, Call
Gets Routed to the Same
Extension

113. Security

114. Security
Dynamic Lock
Emergency Numbers and Reporting
Keypad Lock
Security Alarm
Three Levels of Access

115. Dynamic Lock
Possible to change Toll Control Level automatically at set time
Possible to restrict Trunk Calls from a Station after office hours
dynamically

116. Emergency Numbers and Reporting
Programmable Emergency Numbers
Can be Dialed by any User Irrespective of the Trunk Access
On Dialing an Emergency Number by the User:
Operator will be informed with Continuous Ring
Operator with DKP will have Display of the User name, Number and
the Emergency Number Dialed

117. Keypad Lock
DKP User can Lock Keypad with Password Similar
Available with Mobile
Avoids Unauthorized Use

118. Security Alarm
In case of Emergency, System Dials out Three Pre-defined Numbers
Plays Pre-recorded Messages and Waits for an Acknowledgement
If One of the Number is Found Busy, System Dials out Other Two
Numbers One by One
Guaranteed Message Delivery and Confirmation Mechanism
System Makes Up to 255 Attempts to Deliver the Emergency
Message

119. Three Levels of Access
Different Access Levels : User, SA and SE
Each User has can have their own password to Activate/Deactivate
User Features
System Administrator has one Unique Password
Can set /change features for Extension Users
Can Generate Various Reports such as System Activity Log,
SMDR, System Fault Log etc.
System Engineer being Highest Access has one Unique Password
Can Configure System Parameters and All Programmable
Features and Facilities

120. Monitoring

121. Monitoring
Conversation Recording
Room Monitor

122. Conversation Recording
The User can Record his Conversation in his Personal Mail Box
The User can Listen Recorded Conversations Stored in the Mail
Box along with other Messages
Extremely Useful Feature for Organizations that works on Verbal
Commitments
Feature Available on DKP and SLT

123. Room Monitor
Listen in to the Room where Digital Key Phone installed
Without letting the People in the Room know about it
Monitor the Room even from your Mobile

124. Open Interface

125. Open Interface
Hotel-Motel Features (Hotel Module)
CAS Interface
PMS Interface
QSIG

126. Hotel/Motel Features

127. CAS Interface
Offers interface for most types of Call Accounting System
Protocols available world-wide.
Easy Integration with the Third-Party Call Accounting Software
Supported 15 Widely used Posting Protocols

128. PMS Interface
Offers interface for most types of Property Management Software
Protocols available world-wide
Easy Integration with the Third-
Party PMS
Micros Opera - Fidelio
Protel
Char
Amadeus
RMS
Infor Classic Starlight
Four Types of PMS Interface
Matrix Type 1
Matrix Type 2
Micros Opera
Infor Classic Starlight

129. QSIG Protocol
Allows Feature Transparency
Ideal for Networking of PBXs over ISDN
Helpful for Conditional Expansion of System Capacity

130. T1/E1/PRI
David - 200
John - 2000
Suzan- 300
Williams - 3000
GSM
On Display
Caller Name: David
Caller Number : 200
On Display
Calling Name: Suzan
Calling Number : 300
Q-Signaling

131. Supplementary Features

132. Type of Presentation: ETERNITY IP-PBX
Number of Slides: 133
Revised On: January 2, 2013
Version-Release Number: V1.R4
For Further Information Please Contact:
Email ID: [email protected]
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