Measuring and Improving Problem-Solving Speed for Quality KPI Approach.pdf

Measuring and Improving Problem-Solving Speed for Quality: A KPI Approach" focuses on the significance of problem-solving speed in maintaining quality standards. It outlines methods for measuring problem-solving speed, setting realistic targets, and analyzing challenges. The document emphasizes the benefits of using Key Performance Indicators (KPIs) to improve problem-solving efficiency, such as enhanced productivity and early detection of issues. It suggests strategies like implementing Lean and Six Sigma principles, fostering continuous improvement, and leveraging data analytics. A case study of General Electric illustrates the successful application of these strategies.

1. Measuring & Improving
Problem-Solving Speed
for Quality:
A KPI APPROACH
www.orcalean.com/qualitygram

2. Understanding the Importance of
Problem-Solving Speed for Quality

3. Measuring
Problem-
Solving
Speed
Identify the problem's entry
point in the system.
Record the time and date of
problem detection.
Document the time spent on
analysis and root cause
identification.
Note the duration taken to
implement corrective actions.
Calculate the total time taken
for resolution.

4. Key
Performance
Indicators
(KPIs) for
Problem-
Solving Speed
Baseline Improved
0 10 20 30 40 50 60
Basic
Intermediate
Complex
# of Days
15
7
30
20
60
40

5. Benefits of Utilizing Problem-Solving Speed KPI
Early detection
& containment
of quality
issues.
Building
culture of
faster problem
solving.
Enhanced
productivity
and reduced
downtime.
Strengthened
reputation
and trust in
the market.

6. Setting Realistic
Targets for
Problem-Solving
Speed KPI
Analyze historical data to establish
baseline performance.
Involve stakeholders to set achievable
targets for different problem categories.
Consider the complexity of issues while
setting time-based targets

7. Identify common challenges that hinder
swift problem-solving.
Analyze bottlenecks in the current process.
Determine resources, tools, or training
required for faster issue resolution.
Analyzing Bottlenecks
and Challenges

8. Strategies for Improving Problem-Solving Speed
Implementing
Lean and Six
Sigma principles
for process
optimization.
Encouraging a
culture of
continuous
improvement
and learning.
Streamlining
communication
channels and
collaboration
between teams.
Using data
analytics for quick
and accurate root
cause
identification.

9. Detroit Car Company
Detroit Car Company
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Qualitygram mitigates the risk of high
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10. Implementing
Solutions &
Monitoring
Progress
Introduce changes based on identified
strategies.
Monitor KPI data regularly to track progress
and identify improvements.
Conduct periodic reviews to ensure
sustained results.
Acknowledge and celebrate individuals and
teams that consistently excel in problem-
solving speed.
Incentivize employees to actively participate
in quality improvement initiatives.

11. Case Study: General Electric (GE)
When Six Sigma was officially implemented at GE in 1996, there were no savings: the
company invested $200 million, and only saw a cost savings of $170 million.
In 1997, CEO Jack Welch tied leadership bonuses to Six Sigma results, leading to significant
success.
The company invested $400 million that year and gained $700 million in corporate
benefits and over $2.5 billion by 2000.
Increasing product reliability and improving production efficiency lead to enhanced
customer relations and thus, greater revenue generation.

12. At ORCA LEAN, we focus on
accelerating Lean
manufacturing
implementation using
Industry 4.0 Technologies
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[email protected]
248938 0375​
www.orcalean.com
www.orcalean.com/qualitygram