Microsoft Teams – The Future of Teamwork in Office 365

Microsoft Teams is becoming Office 365’s primary collaboration tool that brings together people, conversations, and content required for a digital workspace for high performing teams.

In this webinar, we discussed why these types of apps are becoming so popular, what makes Teams unique and how the new app will create more open, digital environment that makes work visible, integrated and accessible—across the team. You will learn:

Introduction to Microsoft Teams
Top use cases, business scenarios, and best practices
Office 365 tools to be configured before enabling Teams

1. Microsoft Teams - The Future of Teamwork in Office 365 Notes: If you experience audio issues during the webinar, you can dial in through telephone details provided to you in your registration confirmation email. Please feel free to post questions in the questions dialog & we will try to answer as many as we can at the end. Recording of this session will be shared in next 24-48 hours. You can also write to us at [email protected] for any clarifications or information. 1

2. Madan M Senior Technical Architect WinWire Technologies Session Speaker 2

3. Agenda Options for Teamwork in Office 365 Microsoft Teams Introduction Use cases and best practices Office 365 config to be enabled Teams Rollout methodology Q & A 3

4. Office 365: Universal Toolkit for Teamwork Office 365 G roups Single team membership across apps and services Microsoft Graph Suite-wide intelligence connecting people and content Security and Compliance Centralized policy management Hub for Teamwork Co-Author Connect Across the Organization Intranets & Content Management Email & Calendar Teams Office Apps Yammer SharePoint Outlook 4

5. The hub for teamwork in Office 365 Communicate through chat, meetings & calls Collaborate with deeply integrated Office 365 apps Customize & extend with 3rd party apps, processes, and devices Work with confidence enterprise level security, compliance, and manageability Microsoft Teams Intro 5

6. Communicate through chat Communicate without effort and keep your team in the know Threaded, persistent and contextual chat Private chats for 1:1 or group conversations Share information in an open and transparent way Communicate across geographies Humanize the workplace – with gifs, stickers, emojis Microsoft Teams Intro – contd.. 6

7. Collaborate with integrated Office 365 apps Quick access to the apps you love and are familiar with Conversations, files and tools in a team workspace Share, and co-author Office and other files in the app SharePoint, OneNote, Power BI and Planner integration Search across people, files and chats Email integration to keep the whole team in the loop Microsoft Teams Intro – contd.. 7

8. Customize and extend Tailor your workspace to include the apps and services you need Pin important files for easy reference in the workspace Add bots that work on a team’s behalf Integrate 3rd party services your team uses every day Build integrations to existing business processes Manage trusted apps for employees and the organization Microsoft Teams Intro – contd.. 8

9. Work with confidence Get built-in security, compliance and manageability from Office 365 Global hyper-scale cloud, incl. ability for local data residency Compliance leadership with EUMC, HIPAA & more Built-in information protection with eDiscovery and audit Multi-factor authentication and secure guest access Manage all aspects in a single coherent admin experience Microsoft Teams Intro – contd.. 9

10. Microsoft Teams and Channels – Definitions Teams Collection of people, content, and tools surrounding different projects and outcomes Created to be private to only invited users OR Created to be public and open and anyone (join up to 2,500 users) Channels Dedicated sections within a team to keep conversations organized by specific topics, projects, disciplines Team can openly have conversations Extend with apps that include tabs, connectors, and bots 10

11. Microsoft Teams and Channels – Hierarchy 11

12. Microsoft Teams - Use Cases for every scenario Sales • Get quick answers from PMs & Sales Ops • Share key customer wins • Get lead notifications and deal mentions • Share latest company, product and news Marketing • Coordinate campaigns and event tasks • Share the latest content drafts for feedback • Get automated reports from analytics tools • Prepare marketing launch across multiple stakeholders Human Resources • Drive alignment on job descriptions and streamline interview processes • Plan and prepare new employee onboarding • Engage distributed employees in training • Share department resources and documentation Finance • Prepare earnings release with cross-functional stakeholders • Streamline data consolidation and analysis • Store budgeting documentation and files • Share economic trends and news Engineering • Enable continuous discussion across a distributed team • Discuss ideas and requirements, gather inputs in the open • Store standard documentation and files • Integrate with developer tools like Jira Customer Support • Enable continuous knowledge sharing between shifts • Provide visibility into customer escalations • Search for solutions across conversations • Speed up issue resolution with various subject matter experts Operations & Project Management • Streamline project communication and tools • Provide status updates, get feedback, coordinate tasks • Share files and collaborate on deliverables • Get new project members up to speed quickly 12

13. Office 365 config to be enabled for Teams Office 365 Tenant Settings Enabling Apps helps add tabs relevant for specific use cases Enable Apps to take advantage of external apps including connectors, bots Governance to be planned around enabling sideloading of external apps Teams org-wide settings External access Guest access Teams settings - Email integration, Files, Organization, Skype for business interop, Devices, Search 13

14. Microsoft Teams - Best Practices 1 Engage Organization Change management team early on 5 Support chat-first scenarios – get used to new ways of communicating 2 Choose a committed pilot team and let them be the voice of Teams 6 Properly channel team communication 3 Gather feedback to support org-wide adoption 7 Establish success criteria – adoption, RoI , training 4 Help and govern organic growth 8 Message org-wide – Teams is not just Skype for business replacement 14

15. WinWire’s Microsoft Teams Rollout methodology Identity & Access Management Content Migration Modernize legacy apps Build BOT for a business scenario Envision Assessment Planning Business Transformation Rollout Drive adoption IT Infrastructure Assessment Planning Pilot Rollout Envisioning sessions Help in stakeholder buy-ins Identify business scenarios & requirements Governance Security Compliance planning Rollout Strategy & eDiscovery Pilot Content Migration Training Plan Pilot Rollout Feedback & Refinements Phase wise Teams Rollout User Engagement training Feedback & Refinement Modernize Intranet Phase out Skype for business

16. Website: www.winwire.com Email: [email protected] Blog: http://www.winwire.com/blog-winsights/ Twitter: @ winwire Q & A Our Blogs on Microsoft Teams Office 365 – New Features You Need to Know A Glance into Microsoft Teams – The Chat-based Workspace in Office 365 How to integrate external services with Microsoft Teams via Custom Bot 16