Module 2 Banker & Customer Relationship.pptx

sharanyarashmir5 28 views 20 slides May 01, 2024
Slide 1
Slide 1 of 20
Slide 1
1
Slide 2
2
Slide 3
3
Slide 4
4
Slide 5
5
Slide 6
6
Slide 7
7
Slide 8
8
Slide 9
9
Slide 10
10
Slide 11
11
Slide 12
12
Slide 13
13
Slide 14
14
Slide 15
15
Slide 16
16
Slide 17
17
Slide 18
18
Slide 19
19
Slide 20
20

About This Presentation

Dell Technologies
NVIDIA Corporation
Twitter Inc.
Uber Technologies Inc.
Airbnb Inc.
Alibaba Group Holding Limited
Tencent Holdings Limited
Netflix Inc.
These companies have a history of strategic acquisitions to expand their business, enter new markets, or acquire talent and technology.


acqusitio...


Slide Content

Module 2 BANKER AND CUSTOMER RELATIONSHIP

Meaning of Banker A banker is one who undertakes banking activities, accepting deposits and lending money for different purposes.

Definitions of Banker According to English Common Law, “A banker is a person who carries on the business of banking, which is specified as conducting current accounts for his customers, paying cheques drawn on him and collecting cheques for his customers”.

Meaning of Customer Customer is a person who has an account either savings account, current account, term deposit account or maintains any similar relationship with a banker such as deposit cash to other accounts, makes DD, deposits cheques to others account etc.

Definition of Customer According to Dr. Harbert L. Hart, “ a Customer is one who has account with a banker or for whom a banker habitually undertake to act as such.

Importance of Banker-Customer Relationship The relationship between a banker and a customer comes into existence when the banker agrees to open an account in the name of the customer.  The relationship between a banker and a customer depends on the activities, products, or services provided by the bank to its customers or availed by the customer. Thus the relationship between a banker and customer is the transaction relationship . Bank’s business depends much on the strong bondage with the customer. Trust plays an important role in building a healthy relationship between a banker and a customer.

Types of Banker-Customer Relationship Special Relationship

Bailor and Bailee : when a customer gives valuables to the banker for safe keeping, the customer becomes the bailor and the banker becomes bailee When a bank receives money or other valuable securities, then the banker's position is of a trustee . On the other hand, when a bank receives money and uses it in various sectors, the bank becomes the beneficiary

Termination of Relationship Voluntary Termination If the Bank desires to close the account Termination by Law Death of Customer Bankruptcy ( When an organization is unable to honor its financial obligations or make payment to its creditors) Garnishee Order ( a third party who is  instructed  by way of legal notice to  surrender  money to settle a debt or claim.) Insanity of the Customer ( the state of being seriously  mentally  ill; madness)

Statutory Protection available to a Banker Protection in case of an order cheques ( Order cheque is paid to the person whose name is mentioned on the cheque i.e., only that person can go and collect the cash from the bank.) a) Endorsement must be regular : The endorsement of the payee or the endorsee must be regular or correct. b) Payment must be made in due course ( The banker  must  have  made  the  payment  on the true belief that the person who received the  payment  is entitled to receive  payment  ) Protection in case of Bearer cheques ( An individual having possession of this type of cheque can easily obtain funds from the bank by undergoing the KYC process. "These types of cheques do not require account holder's authorization for making the payment) Protection in case of crossed cheques A crossed check is any check that is crossed with two parallel lines, either across the whole check or through the top left-hand corner of the check. This double-line notation signifies that the check may only be deposited directly into a bank account . a) Payment in due course b) Requirement of the Crossing

Crossed cheque, Order cheque & Bearer cheque

Meaning of Collecting Banker A collecting banker is one who collects the cheques and other negotiable instruments deposited by his customers and places the amount to the credit of the customer's account.

Duties and Responsibilities of Collecting Banker Due care and carefulness in the collection of cheques Acts as an agent Serving notice of Dishonour ( A notice of dishonor is a formal notice stating that the bank will not accept a check or draft presented to the institution) Payment of interest to the customer Collection of Bills of Exchange Present the cheque for collection without any delay Scrutinizing ( examine or inspect closely and thoroughly) the Instrument Settlement of proceeds

Meaning of Paying Banker Paying banker is a banker, who actually pays a cheque to his customer or to the order of his customer. For example, a customer draws a cheque on his banker.

Duties and Responsibilities of Paying Banker There must be sufficient funds in the customer’s account on which cheque is drawn The funds should be properly applicable to the payment of such cheque Cheque should be properly drawn and should not be irregular Cheque should be presented during the banking hours of the bank Cheque should be presented for payment within the validity period Verification of signature of the drawer The holders title on the cheque to be verified as valid or invalid The instrument must not be state or post-dated No material alteration to be made on the banking instrument

Meaning of Lending Banker The process whereby banks issue loans to borrowers. When a lender gives money to an individual or entity with a certain guarantee or based on trust that the recipient will repay the borrowed money with certain added benefits, such as an interest rate, the process is called lending or taking a loan.

Duties and Responsibilities of Lending Banker Evaluating credit worthiness by processing loan applications and documentation within specified limits Interviewing applicants to determine financial eligibility and feasibility of granting loans Determining all applicable ratios ( quantitative assessment )and set up debt payment plans Communicate with clients either to request or to provide information Justify decisions (approvals/rejections) and report on them Complete loan contracts and counsel clients on policies and restrictions Update job knowledge on types of loans and other financial services Maintain and update account records Assess customer needs, explore all options and introduce different types of loans Develop referral networks, suggest alternate channels and cross-sell (the selling of an additional product or service to an existing customer. ) products and services to accomplish quotas

Meaning of Banking Ombudsman Banking Ombudsman is a body created by the RBI to take care of the banking complaints of the general public in India. RBI appoints a senior official or Ombudsman who addresses and resolves all the complaints and grievances of the customers. It covers all kinds of banks including Public sector banks, Private sector Rural banks as well as co-operative banks.

Benefits/ Features of Banking Ombudsman Prompt and impartial resolution of complaints No cost to the customer Focus on customer education and financial literacy Customer Awareness and Empowerment Assessment based on overall fairness, good business practices, accepted banking law and practice Bad practices may be remedied Sate ombudsman can offer conciliation ( the action of stopping someone being angry) as well as investigation

Thank you