Module Communication digital fluency (interaction betwwen model communication)

communication based

1. Digital Fluency: Module 3 1

2. Communication  is defined as the process of understanding and sharing meaning . At the center of our study of communication is the relationship that involves interaction between participants. 11-03-2022 GFGC Kavoor. Mangaluru 2

3. 3 Communication Share Participate Understand Communicare

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7. Models of Communication 7 Transactional Model (Regular) Constructive Model (Probing/ Negotiation) Regular dealings between the Source (Sender) & the Receiver (Recipient) where there is exchange of ideas It is more to do with detailing. Discussion in depth and getting to Specifics / Common ground Ex: Ordering a Cup of Tea

8. Types of communication and ways to use them. 11-03-2022 GFGC Kavoor. Mangaluru 8

9. Secret to Successful Communication 9

10. Benefits of Effective Communication 10

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13. Effective (Critical) Business Communication skills 13 Collaboration LISTENING Public Speaking Non- Verbal Communication Written Communication

14. 3 Ways to improve your Communication Skills To become a great Conversationalist, take care of the following three things 14 Pause Question for Clarification Pause before replying (3 to 5 seconds after a person has stopped talking). Not interfering in the other persons speech Showing the other person that you have listened to the other person Never Assume things that you have understood all. ‘HOW DO YOU MEAN’ Follow up with other open ended questions. Paraphrase the speakers point To put in words what you have understood and get it corrected, if required. Relax and happy environment because you have understood.

15. What stops you from communicating effectively? 15 Stress & Out of Control emotion Lack of Focus Inconsistent Body Language Negative Body Language Reasons for Ineffective Communication

16. How to communicate effectively? 16 Become an Engaged Listener Pay attention to nonverbal signs Keep Stress in check Assert Yourself Effective Communication Skills

17. Six Steps for Communicating with Impact 17

18. How to speak so that people listen to you How can we speak powerfully? VOICE – Very powerful 7 deadly habits of ineffective communication 18 Gossip Judging Dogmatism Lying Excuses Complaining Negativity

19. Unit 3: Barriers to Effective Communication 19

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21. Top 10 barriers to Effective Communication – Harvard Business Review Stephen Covey: “ The biggest communication problem is we do not listen to understand, we listen to reply” Disengagement Lack of Focus & Attention Differences in Perception & Understanding Language Barrier Technical Jargon(expression) Being judgmental Lack of Listening skills Lack of Knowledge/ General awareness Physical disability Cultural differences 21

22. How to Overcome Barriers 22 Minimise Distractions Practice Reflecting instead of deflecting Reduce outside Noise Ask Questions Priortise Listening Listen fully before giving advice

23. Tips for Effective LISTENING 23 Look for opportunities to practice EL Listen to Listen and not to reply Focus on other persons words Reflect on your conversations Practicing Focused Listening

24. Effective Communication at the Work place: 24 Be aware of your body language Limit distractions Participate in Public Speaking Class Acknowledge what you are listening Maintain Eye Contact Focus on the tone of your voice Use appropriate grammar & spelling Proofread & Edit Focus on what the other person is saying Don’t interrupt Use Encouraging Small Verbal Comments Request and Provide Feedback

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26. 7 barriers to good communication 26

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28. 5 TIPS to Overcome barriers 28