Mswipe Merchant App

Mswipe Merchant App

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Mswipe Merchant App

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▪A unique offering by Mswipe -comes with Mswipe POS or mQR
▪Reports -Transaction report for upto a year which can be used for reconciliation any time,
especially during tax filing, real time reports of all type of payment modes which are enabled
at the merchant shop egcard, mQR, EMI sale, cash sale, bank sale
▪Monitor the business –With the app merchant can review the business that has happened at
the outlet (no need to call the store person to check the business report)
▪Select a date or month -To review any particular days or month’s transaction
▪Monthly Invoices -Merchant can view the invoices e.g., installation, rent, mdr and gst invoice
at one place
▪Contact Mswipe –Merchant can contact us any time via the App for payment, technical issues
etc.
▪Payments –Merchant can see the settlement amount for all payment modes with deductions
Mswipe app : features & benefits

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▪Login
▪Forgot password
▪Dashboard
▪Home page
▪Reports
▪Support
▪Profile
Mswipe app : summary

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▪Merchant should login with registered mobile number and
password
▪Need to enable “Remember Me” while logging in
Mswipe app : login

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▪Merchant can retrieve the password by clicking on
“Forgot Password” on the login page
▪Forgot password step by step instructions have
been mentioned in the following slides
Mswipe app : forgot password

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Step 2 : Merchants to enter valid user
id to receive password reset
instruction
Step 1 : Merchant needs to click on “Forgot Password”
and then click on the refresh circle to populate the
device id
Mswipe app : forgot password… continued

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Step 4: Once validated, PIN will be sent to
merchant’s registered mobilenumber.
Step 3: Application will validate the user ID
Mswipe app : forgot password… continued

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▪Dashboard
•Recent transaction history,
details mentioned in the
following slide
▪Mswipe banner
•In this section, merchant will
see the latest offers and
promotions from Mswipe
▪Transaction page
•Types of transaction are
mentioned in the following
slides in detail
Mswipe app : Home page

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▪Today’s total
•Merchant can check the total
value of transaction done for
the day
▪Yesterday’s total
•Merchant can check the total
value of transaction done on
the previous day
▪All tab
•Merchant can filter the total
value of transactions to be
shown based on the dropdown
options:
•Card transaction
•mQR transaction
•Link transaction
•Cash transaction
•Bank transaction
Dashboard : Home page

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▪Installation Charges
▪MDR
▪Rent
▪Rent Deduction Mode
▪Rent Due Date
▪Value Added Services
▪Per Card Swipe Limit
Detailed information of each tab is
given in the following slides
Home page : My plans

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▪Application no –Application number generated at the
time of merchant’s application login can be seen here
▪Installation/Device fee –One time fee/installation fee paid
by the merchant at the time of sign up is seen here
▪Advance rent –Merchant has an option to pay advance
device rent for 3.6, 12 months, etc. along with the one
time fee/installation fee. This advance rent amount can be
seen here
▪Sim charges –Merchant has an option to rent a sim from
us and they have to pay a yearly rent at the time of sign
up. This option will show the yearly sim rent, if paid, at the
time of sign up
▪Total amount paid –Total amount paid by the merchant at
the time of sign up for the Mswipe device can been
viewed here
My plans : Installation charges

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▪Merchant can view per transaction
MDR deduction for the below mentioned cards
•Premium credit card
•Regular credit card
•AMEX card
•International card
•Debit card
•Corporate credit card
My plans : MDR

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▪Merchant can view the below mentioned rental charges
•Device rent
•Simrent
My plans : Rent

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▪Merchant van view the rent
deduction mode here
▪The primary mode of rent
deduction is PPS
▪Incase any merchant has opted
for mode of payment as ECS, then
“ECS’ will reflect here
▪It means the monthly rent will be
deducted from the merchant’s
transaction’s payment on the 1
st
working day of every month for
that particular month
My plans : Rent deduction mode

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▪Merchant van view the next rent due date here
▪Usually, merchant can see the 1st date of the following
month
▪Incase, merchant has paid an advance rent then the
next rent date will be post the completion of advance
rent
My plans : Rent due date

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▪There are certain value added services which
merchant can activate while or after taking the
Mswipe device. For example, bank emi, brand emi,
etc
▪Merchant can check if any of the value added
services are activated or not in this option
My plans : Value added services

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▪Merchant can check their assigned per card
transaction limit
▪It means merchant can do a single swipe of upto
this amount and it will not go under review
(hold)*
▪Multiple swipes may lead to amount on review
cases
* Subject to terms and conditions
My plans : Per card swipe limit

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▪Merchant can accept card payments by clicking on “Card Sale”
or the blue plus sign
▪Merchant has the option to enter customer contact details after
transaction is complete.
▪Then swipe/insert/NFC
Note: If merchant wants to transact via bluetooth on G2 and G2 plus
(old firmware) then device needs to be paired with Mswipe app via
bluetooth.
▪G2 and G2 plus (old firmware) connected via simor wifimode
need not be paired with Mswipe app for doing transactions
▪For WisePOS family devices, no need to switch on the device’s
bluetooth to perform transactions. Device can be connected via
simor wifimode
Home page : card sale

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Card sale : transaction process -paired via Bluetooth
WisePad, G2 and G2 Plus (mpos)

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Step 3: Post clicking on “Allow”,
the app will switch on the
Bluetooth.
Step 1: Click on “Connect” for
connecting devices to MswipeApp
Step 2: Click on “Allow” for
connecting devices to MswipeApp
Card sale : transaction process

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Step 6: The app will initialize thetransaction
Step 4: The highlighted Bluetooth icon
indicates that the device has been connected
toapp
Step 5: Merchants to enter the amount,
invoice number, tip amount and
proceed.
Card sale : transaction process

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Step 9: Transaction will start getting
authorized
Step 7: Merchant to swipe/enter the card
and then processing screen willappear
Step 8: Card holder to enter thePIN
Card sale : transaction process

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Step 12: Pop-up will be displayed
once receipt has beensent
Step 10: Approved screen to appear upon
successful authorization oftransaction
Step11:Forgeneratingreceipt,merchanttoenter
cardholder’smobilenumberandemailid
Card sale : transaction process

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Card sale : transaction process
WisePOS family

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Step 3: The app will initialize thetransactionStep 1: Click on “Card Sale” or blue plus sign
Step 2: Merchant to enter the amount, invoice
number and proceed.
Card sale : transaction process

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Step 6: Transaction will start getting authorized
Step 4: Merchant to swipe/enter the card
and then processing screen willappear
Step 5: Card holder to enter thePIN
Card sale : transaction process

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Step 9: Pop-up will be
displayed once receipt has
beensent
Step 7: Approved screen to appear upon
successful authorization oftransaction
Step8:Forgeneratingreceipt,merchantto
entercardholder’smobilenumberandemail
id
Card sale : transaction process

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Card sale : dip process
WisePOS family

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Step 3: The app will initialize the
transaction
Step 1: Insert the card in the device
after opening the home page of
Mswipe app
Step 2: Merchant to enter the amount,
invoice number and proceed.
Card sale : dip process

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Step 6: Transaction will start getting authorizedStep 4: Merchant to swipe/enter the card
and then processing screen willappear
Step 5: Card holder to enter thePIN
Card sale : dip process

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Step 9: Pop-up will be displayed
once receipt has beensent
Step 7: Approved screen to appear upon
successful authorization oftransaction
Step8:Forgeneratingreceipt,merchantto
entercardholder’smobilenumberand
emailid
Card sale : dip process

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▪Keep a record of transaction done via cash
▪Follow the below steps
•Enter the amount
•Enter the contact details
•Sign
•Cash sale transaction details are saved
Home page : cash sale

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Cash sale : transaction process

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Step 3: Enter customer’s mobile
number and invoicenumber
Step 1: Click on “Cash Sale”
Step2:Merchantto
entertheamountand
proceed
Cash sale : transaction process

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Step 5: Approved screen where customer’s
signature is mandatory for printing the
receipt.
Step 4: Confirmation pop-up will get displayed before
approving cash sale transaction. Clicking on “OK” will
display approved screen as shown in Step5
Cash sale : transaction process

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▪Keep a record of chequetransaction
▪Follow the below steps:
•Enter the amount
•Enter the contact details
•Enter the Cheque Date and Number
•Confirm
•Sign
•Bank sale transaction details are saved
Home page : bank sale

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Bank sale : transaction process

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Step 3: Enter customer’s mobile
number, invoice number and click on
submit.
Step 1: Click on “Bank Sale” Step 2: Enter the sale amount and proceed.
Bank sale : transaction process

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Step 5: Confirmation pop-up to be
displayed before approving the bank sale
amount.
Step 4: Enter Cheque number, select Cheque
date from date picker and click on ‘Continue’
button.
Bank sale : transaction process

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Step 7: Here the receipt will get
uploaded indatabase.
Step 6: Approved screen will be displayed where
customers have to digitally sign and merchant
will proceed to upload the receipt as shown in
step7
Bank sale : transaction process

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▪Merchant can accept transaction via QR
generated on the application itself
▪Merchant has to enter the amount, invoice
number
▪Cardholder can then scan the generated QR and
pay the amount
Home page : QR sale

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QR sale : transaction process

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Step 3: Success message displayed
once mappinghas been againstuser
Step 1: Click on “QR Sale” Step 2: Select the Bharat QR
ID to perform transaction/s.
QR sale : transaction process

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Step 6: merchants can share the
QR image using aboveapps
Step 4: Merchants to enter the
amount, invoice number and
proceed.
Step 5: Dynamic QR code will be
generated.Customers to scan the QR code to pay using UPI
apps
QR sale : transaction process

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Step 8: Transaction will get approvedStep 7: Upon scanning the QR code, the
application will authorize thetransaction
QR sale : transaction process

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▪Freezes a transaction amount
▪Merchant has to enter the amount, invoice number or
tip
Home page : Pre auth

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Pre Auth : transaction process

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Step3:Usertoeitherinsertorswipethe
cardforperformingtransaction
Step 1: Click on “PreAuth”
Step 2: Enter the pre Auth sale amount,
invoice number, tip and proceed.
Note: Invoice number and tip fields arenon-mandatory
Pre auth : transaction process

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Step 5: Upon entering PIN, it
will authorize the
transaction.
Step 4: Enter thePIN
Pre auth : transaction process

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Step 7: Merchant to enter customer’s
mobile number for sending receipt via
SMS
Note: Email id field isnon-mandatory
Step6:Oncethetransactionhasbeenauthorized,the
applicationwilldisplayapprovedscreenwithdetailslistedin
thescreen.
Pre auth : transaction process

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▪Pre-Authorization completion retrieves funds that
have been locked & prepares them for settlement
into the merchant's account.
▪Merchant has to enter the amount and the last 4
digits of card number
Home page : Pre auth complete

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Pre Auth complete : transaction process

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Step 3: Upon entering sale amount and last
4 digits of used card, merchant to click on
next.
Step 1: Click on “Pre AuthComplete”
Step 2: Merchant to enter the Pre Auth sale
amount and last 4 digits of last usedcard.
Pre auth complete : transaction process

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Step 6: Approved screen will be displayed once
the pre-Auth transaction has beencompleted.
Step 4: The application will fetch
the pre-Auth saledetails.
Step 5: Merchants can edit/update the
pre-Auth sale amount and proceed
Pre auth complete : transaction process
Upon fetching the details, users to click onnext.

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▪Merchant can sell his goods or services through Bank EMI
▪Merchant has to enter the amount
▪Select the cardholder’s choice for bank with interest
▪Merchant enters/selects the card holder’s first 6 digits of the
card number
▪Accepts the consent
▪Swipes to reveal the token
▪If the device is Wisepad G2 and Wisepad G2 plus standalone
mode then enter the token number in the device
▪If the device is Wisepad, Wisepad G2 (mpos mode), Wisepad G2
plus (mpos mode), Wisepos, Wisepos Plus and Wisepos Neo,
proceed with swiping or inserting the card in the device
Home page : Bank EMI

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Bank EMI sale : transaction process
To view the transaction process please click here

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▪Merchant can sell a brand product through Brand EMI only for
specified products
▪Merchant selects the products & based on the product selected
amount gets populated.
▪Select the cardholder’s choice for bank with Interest
▪Merchant enters the card holders card number
▪Accepts the consent
▪Swipes to reveal the token
▪If the device is Wisepad G2 and Wisepad G2 plus standalone
mode then enter the token number in the device
▪If the device is Wisepad, Wisepad G2 (mpos mode), Wisepad G2
plus (mpos mode), Wisepos, Wisepos Plus and Wisepos Neo,
proceed with swiping or inserting the card in the device
Home page : Brand EMI

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Brand EMI sale : transaction process
To view the transaction process please click here

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▪Merchant can send the link to the customer and
they can make payment via net banking, cards and
wallets
Home page : Pay by link

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Pay by link : registration process

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Step 1: Click on “Pay by link”
Step 2: Merchant will read the details of features, benefits and
charges of the service and then click on “Subscribe now”
Pay by link : registration process

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Step 4: Request is submitted and merchant will be
notified via SMS once the Paybylinkservice is activated
Step 3: After clicking on “Subscribe now” an OTP will
be sent to the number entered by the merchant
Pay by link : registration process

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Pay by link : transaction process

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Step 3: Enter amount and click on
the blue arrow to proceed
Step 1: Click on “Pay by Link”
Step 2: Merchants can send payment link by clicking on
“Request payment” and also view “paymentstatus”
Pay by link : transaction process

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Step 5: Merchant can share the generated link via
WhatsApp, text message or other messengers
Step4:Entercustomermobilenumberand
expirydateofthelinktoproceedfurther
Pay by link : transaction process

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▪Merchant can void transaction through this tab.
▪After successful void, the transaction amount is
credited to the card holder and not the
merchant
Home page : void transaction

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Void transaction process

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Step 1: Click on “Void Transaction”
Step2:Enterthe‘amount’and‘last4
digits’ofthecardnumbertovoidthe
transaction.
Void transaction process

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Step3:Thetransactiontobevoidedwillbe
displayed.Select‘forward’buttontovoidthe
transaction.
Step 4: ‘Approved’ message willbe
displayed, if void transaction is
successful.
Void transaction process

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▪UnionPay, also known as China UnionPayor by its abbreviation, CUP or UPI internationally, is a
Chinese financial services corporation headquartered in Shanghai, China.
▪It provides bank card services and a major card scheme in mainland China
Home page : union pay

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▪Merchant can also transact with union pay cards
▪For accepting union pay cards, merchant needs to
get this service activated by calling or sending an
email to the helpdesk
▪Merchant should transact through “Union Pay”
option only if card holder wishes to by pass the
pin.
▪If card holder is ready to enter card pin (not
wanting to bypass) at the time of transaction, then
merchant can use “Card sale” to perform a
transaction with Union pay card
Home page : union pay

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Union pay : transaction process

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Step 3: User to enter thePINStep 1: Enter the amount,
invoice number, tip &proceed
Step2:Usertoeitherinsertorswipe
thecardforperformingtransaction
Union pay : transaction process

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Step 4: Upon entering PIN, it will
authorize thetransaction.
Step 5: Approved screen will be displayed once
the transaction process has beencompleted.
Union pay : transaction process

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▪Prepaid Instrument i.e. Rupay / Master / Visa Chip
& Pin Network Card , having an acceptance across
all domestic POS and payment gateway acquiring
platforms
▪Mswipe MoneybackCard is a Chip & Pin prepaid
which can be used across all online and offline
payment platforms (i.e. Ecommerce and Brick &
Mortar stores).
▪It offers a unique feature to merchant of loading
card by transferring daily POS / QR transaction
balance into Moneybackcard via Mswipe app.
▪As the name “Moneyback” derives, this card brings
a unique combination that offers guaranteed
cashback with huge saving opportunity on all
lifestyle, basic essential, travel, dine, education and
health care spends along with offers from various
listed brands
Home page : Moneyback card

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Moneybackcard : features, benefits and transaction process
To view more information about Moneybackcard, please click here

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▪SodexoMeal Pass is a rupee-denominated reloadable PIN based magnetic strip prepaid card.
▪It is a closed user group card that is accepted at SodexoMerchant outlets that serve ready to eat
food and non-alcoholic beverages.
▪This card comes with a 5-year validity
Home page : Sodexo

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▪This is not a debit card. Hence, money cannot be
withdrawn and non-food items cannot be bought
with this card
▪Merchant needs to activate this service if they
want to accept payment from Sodexocards
Home page : Sodexo

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Sodexo: transaction process

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Step 1: Merchants to enter the amount,
invoice number, tip amount and
proceed.
Step 2: The app will initialize the
device
Step 3: User to either insert or swipe
the card for performing transactions.
Sodexo: transaction process

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Step 4: Processing screen toappear Step 5: User to enter thePIN Step 6: Transaction will start getting authorized
Sodexo: transaction process

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Step 7: Approved screen to appear
upon successful authorization of
transaction
Step8:Forgeneratingreceipt,usersto
entercardholder’smobilenumberand
emailid
Step 9: Pop-up will be displayed
once receipt has beensent
Sodexo: transaction process

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▪This option is used for completing pending
card sale transactions
▪Cloud connect option is applicable only on
Wisepos, Wisepos plus and Wisepos NEO
devices.
Home page : Cloud connect

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Cloud connect : transaction process

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Step 3: User to enter thePIN
Step 1: The above screen to display all the
pending transactions for card sale. Step2:Usertoeitherinsertorswipethe
cardforperformingtransaction
Merchant to click on “Pay” button to performtransaction.
Cloud connect : transaction process

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Step 4: Upon entering PIN, it will
authorize thetransaction.
Step 5: Approved screen will be displayed once the
transaction process has beencompleted.
Cloud connect : transaction process

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▪Mcards(i.e. Closed Loop) would
enable Mswipe merchants to issue
cards to their customers.
▪These cards can be used by customers
to make payments for goods /
services at the issuing merchant’s
stores only.
▪The Mcardsplatform enables
merchants to issue the following types
of closed loop Mcards:
•Gift Card
•Prepaid / discount Card
•Postpaid Card
Home page : Mcards

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▪The customer can gift this card to anyone who can
in turn redeem the card at the merchant’s
establishment.
Mcards: Gift cards

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▪Any value loaded on the card is collected upfront
by the merchant and this amount can
subsequently be spent at the merchant’s stores.
▪This can also act as a discount card e.g. if the
customer pays INR 900, he gets a card with INR
1000 loaded on the card
Mcards: Prepaid cards

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▪There is no value loaded on the card upfront.
▪The merchant can use this card to track spends by
regular customers at the merchant’s establishment,
send statements / reminders to his cardholders for
amounts due etc.
▪This is like an in-store credit card.
Mcards: Postpaid cards

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Mcards: registration process

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▪If merchant wants to avail Mcardsfacility,
he/she needs to first register
▪Registration process has been mentioned in the
following slides
Mcards: registration process

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Step 1 : Select any of the methods to
submit card details i.e. ‘scan card’ or ‘enter
cardno’.
Step 2: Enter the ‘card number’
mentioned on thecard.
Step 3 : Submit cardholder details.
Note: All the fields aremandatory.
Mcards: registration process

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Step 4 : ‘OTP’ will be sent on the
registered mobile number of the card
holder.
Step 5 : Enter OTPNumber.
Step 6 : Submit signature and confirm the
terms & conditions by selecting ‘I agree’
option. Terms & conditions are mentioned
on the link mentioned above.
Mcards: registration process

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Step 7 : User cannot proceed further
without submitting the cardholder
signaturedetails.
Step 8 : Above message will be displayed once the
registration process is successful. Click on ‘OK’ to
confirm.
Mcards: registration process

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Mcards: Order cards

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Step 1 : Select types of cards and
‘qty’ of cards. Click on ‘Next
option to proceedfurther.
Step2:Upload‘companylogo’or
enterthe‘companyname’.Clickon
‘Nextoptiontoproceedfurther.
Step 3: Users can upload company
logo by clicking a photo or by
selecting from phone gallery.
Mcards: order cards

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Step 4 : Mcardpreview willbe
displayed. Tap on ‘forward’
button to confirm and proceed
further.
Step5:Confirmthecarddetails
andquantity.Tapon‘forward’
buttontoconfirmandproceed
further.
Step 6 : Proceed for payment
by using the ‘card sale’
process.
Mcards: order cards

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Step7:Usertoeitherinsertorswipe
thecardforperformingtransaction
Step 8 : Enter thePIN
Step 9 : Upon entering PIN, it will
authorize thetransaction.
Mcards: order cards

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▪Note : Payment of this transaction
will not be settled/credited to
merchant’s account as the amount
will be treated as charges for cards
order
▪Step 10 : Once the transaction has been
authorized, the application will display
approved screen with details listed in the
screen
▪Step 11 : Order confirmation notification
will bedisplayed.
Mcards: order cards
Step 10 Step 11

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Mcards: Load card

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▪Once the card is registered to
cardholder, it is necessary to load
some amount in card in order to
use it.
▪To load amount in the card, user
can use the ‘load card’ option
▪Users can either swipe the card /
enter card number or scan the
card
▪Step 1: Enter the sale‘amount’.
▪Step 2: Select any of the options to
load the card: Swipe / Enter orscan
Mcards: load card
Step 1 Step 2

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Step 3 : Swipe the card to
perform transaction.
Step 4: Enter PIN, post that
which will authorize the
transaction
Step 5: Approved screen will be
displayed post successfultransaction
swipe

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Step 3: Select the option“Enter”. Step 4: Enter the cardnumber. Step 5: Approved screen will be
displayed post successful
transaction
enter card number

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Step 3: Select the option“Scan”.
Step 4: scan option will open
camera to scan thebarcode.
Step 5: Approved screen will be
displayed post successfultransaction
Scan card

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Mcards: Card balance

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▪Card balance can be checked using this
option
▪Step 1: Select any of the methods to check card
balance: Swipe, enter orscan
Mcards: card balance
Step 1

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Step 2: Swipe card to checkbalance Step 2 : Enter card number to check balance Step 2 : Scan card to check forcard balance
Enter Swipe Scan
Mcards: card balance

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Step 3 : Card balance details will get
displayed.
Mcards: card balance

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Mcards: Transaction history

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▪Step 1: Select ‘transaction history’
from history option.
▪Step 2: History screen will be
displayed as shown in above
figure with following filters:
•All
•Gift
•Prepaid
•Postpaid.
▪Detailed transaction can be
viewed by clicking on each
month.
Step 1 Step 2
Mcards: transaction history
Step 1 Step 2

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Mcards: Transaction summary

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▪Step 1: Select transaction date to
view summary details.
▪Step 2: Filters can be applied by
selecting the available options.
Mcards: transaction summary
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Step 1 Step 2

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Mcards: Transaction process (Card Sale)

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▪Users can perform Mcardsale
transaction using the below options
•Swipe
•Entering card number
•Scanning card number
▪Step 1 : Select ‘mcardssale’ from mcards
▪Step 2 : Enter the sale ‘Amount’ and
proceed
Mcards: card sale
Step 1 Step 2

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Step 4: Swipe the card to perform
transaction.
Step 5: Enter PIN, post that which
transaction will getauthorized
Step 3: Select the method‘swipe’.
swipe

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Step 6: If the transaction is successful,
the ‘approved’ message will be
displayed.
Step 7: Submit cardholder’s
signature to proceedfurther.
swipe

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Step 3 : Select the method‘Enter’ Step 4 : Enter the cardnumber.
Step 5 : OTP will be triggered
to registered mobile number
enter card details

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Step 6 : Post entering the
OTP, the app will verify the
OTP
Step 7 : Once the transaction is successful,
‘approved’ message will be displayed.
enter card details

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Step 3 : Select the method‘Scan’
Step 4 : Scan the card barcode which
will get displayed in thetextbox
Step 5 : OTP will be triggered
to registered mobile number
scan card

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Step 6 : Post entering the OTP, the
app will verify theOTP
Step 7 : Submit cardholder’s
signature to proceedfurther.
scan card

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▪History
▪SOA
▪Invoices
▪Summary
Detailedinformationofeachtabisgiveninthe
followingslides
Mswipe app : Reports

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▪In this option, summarized and
detailed transaction history of the
below mentioned transaction
types can be seen
•Card sale
•Cash sale
•Bank sale
•Link sale
•QR sale
Reports : History

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Merchant can select any transaction
type to view the transaction history
Monthly summarized transaction history Date wise summarized transaction history
Reports : History

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Transaction date, amount and status Detailed transaction history
Reports : History

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▪Settlement history of the
transactions done can be seen in
this tab
▪Merchant can see the below
•Transaction Amount
•Net Amount
•MDR deduction
•GST deduction
•Loan deduction
•Rent deduction
Reports : SOA

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Month wise summarized payment details Date wise summarized payment details
Reports : SOA

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▪trxnamount -This is the total transaction amount
▪mdr -Applicable mdr deduction on the total transaction
amount for that day
▪sgst-Total sgstapplied on the total transaction amount for
that day
▪cgst-Total cgstapplied on the total transaction amount for
that day
▪rent -Total applicable rent deduction on the total transaction
amount for that month
▪deduction -Any other applicable deduction like loan deduction
Reports : SOA

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▪addition -Any refunded amount to the merchant
▪total payout -After all the deductions/addition, this is the final
payout for that day
▪total trnx-Total number of payable transactions for that day
▪paid trnx-Total number of paid transactions for that day
▪hold trnx-Total number of transactions put under review
(hold) on that day
Reports : SOA

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▪After clicking on “View details”
merchant can view payment details
of each transaction
▪As seen in the example taken by us
in Pic 1, there were 2 transactions
which happened on 1st Jan 2020 for
this merchant
▪Hence, in pic 2, we can see payment
and deduction details for both the
transactions including the STAN
number. If there are more
transactions, merchant will be able
to see payment and deduction
details of each and every
transaction
Pic 2Pic 1
Reports : SOA

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▪Invoices of Rent, Installation Charges,
MDR etc., can be viewed in this tab
▪Merchant can also download the
invoices
▪Invoices for current month will be
available post 10th of the upcoming
month
Reports : Invoices

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Step 1: Merchant will see list
of invoices monthwise
Step 2: Click on an invoice to view the
details
Step 3: Provision to view
invoice or download inPDF
Reports : Invoices

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▪Summarized History of
Transaction date wise
▪Merchant can do the below in
summary
•Set custom date for specific
transaction
•Check date wise sales as per
transaction type (Card, cash,
bank, QR and link)
Reports : Summary

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Step 1: Merchants to select the date
(MM/DD/YY) to view QR and Link sale
transactions for thatday.
Step 2: Based on the selected date, QR and
Link sale total transactions amount will be
displayed.
Step3:Tappingon“QRsale”or“Link
Sale”willdisplaythetotalnumberof
transactions.
Reports : Summary

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▪On hold transaction
▪Tickets
▪Contact us
▪Chargeback
Detailed information of each tab is
given in the following slides
Mswipe app : Support

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▪Payment, if under review (hold)
can be seen in this tab
▪Detailed information about the
printed invoice which needs to be
uploaded for releasing the
payment in merchant’s account
can be viewed on this page
Support : On hold txnx

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▪After clicking on the amount,
merchant can view the reason for
which payment has gone under
review
▪Merchant can do the below 2 things
when the payment is under review
(hold)
▪Credit to your bank account
▪Refund to Card Holder
Support : On hold txnx

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▪Merchant can request for the
amount to be transferred to
his/her account by uploading the
printed invoice of the transaction
On hold trnx: credit to your bank a/c

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Merchant need to select invoice
01 or invoice 02 depending on
the number of invoices
Merchant can either click a photo
or select from the phone’s gallery
Once the printed invoice is successfully
uploaded, a confirmation message is
displayed on the screen
On hold trnx: credit to your bank a/c

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▪Merchant can refund full or partial amount
to the cardholder and printed invoice is not
required in this case.
On hold trnx: refund to card holder

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Amount is displayed on the screen
On hold trnx: refund to card holder
Merchant can refund either “Full
amount” or “Partial amount”
Amount is displayed on the screen

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A confirmation message is displayed on the screen which
merchant needs to accept in order to initiate the refund
process
Once the request is submitted, a confirmation
message is displayed on the screen
On hold trnx: refund to card holder

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▪Step 1: Merchants can raise a
ticket or view pending tickets
▪Step 2: While raising a ticket,
merchants to enter or select the
allocated terminals and click on
“continue” button
Step 2Step 1
Support : Tickets

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▪Step 3: Select type of issue and
sub issue and proceed
▪Step 4: Ticket will get created
successfully
Step 4Step 3
Support : Tickets

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▪Merchant can view Mswipe’s
helpdesk number and email
address in this option
Support : Contact us

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▪If there is any chargeback claim
against the merchant, it can be
viewed in this tab
▪Click on “Support” on the home
page of Mswipe app then click on
“Chargeback”
Support : Chargeback

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▪Pic 1 : All the tickets for
chargeback will be visible here.
Click on the ticket for more
information
▪Pic 2 : All the details related to
chargeback will be shown here.
Click on the blue arrow
Pic 2Pic 1
Support : Chargeback

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▪Merchants will get 3 options after clicking on the
blue arrow
•Upload Document
•View Card Holder Document
•Refund to Cardholder
▪All the 3 options have been explained in the
following slides
Support : Chargeback

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▪Merchant can upload invoice and
other documents to dispute the
chargeback claim from here
Chargeback : Upload document

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▪Pic 1 : Merchants can refund to
cardholders by using below
payment release options:
•Partial refund
•Full refund
▪Pic 2 : For partial and full refund,
partial and full amount will be
refunded to cardholders
respectively.
▪Merchants need to upload
document for balance amount and
submit.
▪Note : Once the documents are
verified, amount will be refunded
to cardholder
Pic 2Pic 1
Chargeback : Refund to card holder

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▪Merchant can view the documents uploaded
by the card holder and issuer bank in this
option
Chargeback : View card holder document

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▪Print support
▪Device Information
▪My Account
▪Change User ID
▪Change Pin
▪Manage User
▪SOA Settings
▪Privacy Policy
▪Logout
Mswipe app : Profile

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▪Pic 1 -When “Print Support” is disabled it
means merchant will not be able to print
chargeslip from printed devices when the
transaction is completed
▪If merchant wants a hard copy of the
chargeslip from the printer device then this
option needs to be enabled
Pic 1
Profile : Print support

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▪Pic 2 : Once “Print Support is
enabled, merchant will get an
option to enable “Print
Signature”
▪Pic 3 : When “Print Signature is
enabled, merchant will be able
take card holder’s signature in the
app after the transaction is
completed
Pic 3Pic 2
Profile : Print support

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▪When G2, G2 plus or Wisepad
devices are connected, below
details will be displayed under
“Device Info”:
•Emvksn
•Track ksn
•Firmware version
•Battery level
Profile : Device info

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▪My account will display
•Personal details
•Terminal details
•Bank details mapped with the
terminal
Profile : My account

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▪Merchant can change the
registered mobile number from
this option
▪Step 1 : Merchant to enter and re-
enter new user id and submit
Step 1
Profile : Change user id

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▪Step 2 : Enter the OTP sent on
new mobile number and submit
▪Step 3 : Success message will be
displayed when the user id is
successfully changed
Step 3Step 2
Profile : Change user id

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▪Merchant can change the registered
mobile number from this option
▪Step 1 : Merchant to enter old pin,
new pin, re-enter new pin and
submit
Profile : Change pin
Step 1

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▪Step 2 : Confirmation message to
be displayed before changing PIN
▪Step 3 : Success message will be
displayed when the pin is
successfully changed
Step 3Step 2
Profile : Change pin

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▪Merchant can manage users in this option
Pic 1
Profile : Manage users

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▪Step 1: All the added users by
merchant having admin rights will be
displayed on this screen.
•Click on “+” icon to add users
▪Step 2 : To add users, need to fill
below form fields:
•User name
•User id
•Pin number
•Select “Administrator” checkbox
if merchant want to give that
user admin rights
•Set user location and save
Step 2Step 1
Profile : Manage users

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▪Step 3: Select the radio button against
the address and save location
▪Step 4: Success message will be
displayed
Step 4Step 3
Profile : Manage users

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▪Merchants can get automated
SOA on their email address
entered here. They can also set
the frequency and SOA format
which they want to receive
▪Step 1 : Merchants to select the
format type, frequency, and
select email address for receiving
emails based on the frequency set
Step 1
Profile : SOA settings

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▪Step 2: Merchants can add new
email id for receiving SOA on that
respective email id
▪Step 3: Success message
displayed upon submitting the
details
Profile : SOA settings
Step 3Step 2

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▪Mswipe terms and conditions will
be displayed here
Profile : Privacy policy

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▪Merchants need to click on this option if they
want to logout from Mswipe app
Profile : Logout

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▪To get information and access on the new product and features of Mswipe, merchant needs
to regularly update the Mswipe Merchant App
▪If merchant is using Mswipe Merchant App on the phone, the app should be regularly
updated by going to Playstore/App store
▪If the merchant is using Wisepos series devices, the app should be regularly updated by
going to Moneystore
Update the Mswipe merchant app

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▪In order to login, merchant should use the registered mobile number and PIN
▪Forgot password option is also available to retrieve forgotten password
▪Merchant can view the following details in the app
•Transaction history
•Payment details
•Invoices
•Chargeslip
▪Merchant can upload invoices from the app if payment has gone under review or a chargeback claim has been
raised
▪Mswipe app is available on android and IOS smartphones
▪If merchant is using a device from the Wisepos family, then it can be downloaded from Money store
▪User id and PIN can be changed from the app
▪Merchant can request for automated SOA from Mswipe merchant app
Summary

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Thank You