Mumbai Dabbawala Casestudy Presentation

A presentation on Mumbai Dabbawala

1. nt – y DABBAWALA- A CASE STUDY An adapted version of Dr. Pawan Agrawal   speech in IIT-Delhi By: Suyash Jain Kritika Navetia & Ayush Arya

2. n - History : Started in 1890 Charitable trust : Registered in 1956 Avg. Literacy Rate : 8th Grade Schooling Employee Strength : 5000 Number of Tiffin's : 2,00,000 Tiffin Boxes i.e. 4,00,000 transactions every day Time taken : 3 hrs Total area coverage : 60 Kms to 70 Kms Nutan Mumbai Tiffin Box Suppliers Association

3. n - Why to choose Dabbawalla ? Two reasons to go for Dabbawala services: Mumbai local trains have lines extending 60-70 km Second they are crowded

4. n - Idol working style for Entrepreneur C ustomer may be King but he is also God . P assion and commitment. Work is worship B eing Punctual More interested in their jobs 0% attrition rate and a 100% retention rate D on’t complain about the job, just finish it

5. n - How does they work E :: Code for Dabbawala Street at residential station VLP :: Residential Station Ville Parle 3 :: Code for Destination station. E.G :: Church gate 9 :: Code for Dabbawala at Destination. Ex :: Express towers ( Building name) 12 :: Floor no. in the building. Dabbawala simply works on coding system

6. n - Flowchart of Supply Chain Management

7. R el a y & H u r dle Ra c e • • • • • • • U n p unct u al cus t omer P h y sical distan c e L a r g e n u mber of D abb a ’ s M um b ai T r af f ic C r o w ded t r a i ns M ul t i p le ha n d o v ers Sca t t e r ed p i ckup a n d d r op o f f desti n ati o ns

8. n - SIX SIGMA CERTIFICATION In 1998, Forbes Global magazine conducted a quality assurance study on the Dabbawalas ' operations Gave Rating of 99.999999 Dabbawalas made one error in six million transactions. Stood High along with MNC’s like Motorola, GE etc.. Dabbawalas got ISO 9001- 2000 for Excellence in service Six Sigma means how many mistake company commits while accomplishing task

9. n - Conclusion & Recommendation With high team spirit & time management with the low operations cost they are giving full customer satisfaction. The recommendation is that they are highly dependent on local trains so they must be prepared in case if the local trains stop working. They have to be prepared about the competition which they are facing from hotels & fast food chains. They have high range publicity so based on that they can enter other cities also .

10. Thank You