NURSING TRAINING DAY 1.ppt

NURSING TRAINING

1. NURSES TRAINING
PROGRAM

2. DAY 1
QUALITIES OF A GOOD NURSE
CORE FUNCTIONS
THE PATIENTS PERSPECTIVE
THE TELEPHONE ETIQUETTE
GREETING/WISHING
DISCIPLINE & AWARENESS
ADMISSION & DISCHARGE PROCESS
EMERGENCY/CASUALTY
INDENTING PROCESS

3. DAY 2
LINEN DISTRIBUTION
HOUSEKEEPING
DOCUMENTATION
INVESTIGATIONS –INHOUSE & OUTSOURCED
LAMA CASES
DEATH PROCESS
RECAP

4. Patient care
is impossible without
you

5. GOOD NURSE
Good Motivator
Helpful
Cheerful
Health
Education
Caring
Responsible
Well Groomed
Well InformedUnderstanding
Holistic
Care
Coordinator
Manager
Systematic
Maintains a
Cordial Envt.

6. HOUSEKEEPING ADMINISTRATIVE
CORE FUNCTIONS

7. KEY WORD
PATIENT CENTRED

8. •Project a good image
•Resolve conflicts internally
•Look professional
•Take responsibility
•Do not argue, Apologize
•“Sorry” means a lot
•Show that you are concerned
•Keep the patient/attendant informed

9. THE
TELEPHONE

10. “Always remember
the hospital’s reputation is online”

11. GOOD TONE OF VOICE
•Promptness (within three rings)
•Clarity of speech
•Pleasant voice
•Smile through the phone
•Wish time of the day

12. NEVER SAY
“ I don’t know”
SAY THAT
“I will find out & get back to you soon”

13. THE PATIENTS PERSPECTIVE…
Response time
Keep the patient & attendant informed
Show them equally concerned
Show that you value their time
Listen with concern
Don’t interrupt
Apologize

14. RESPECTING, GREETING, WISHING
SENIORS/TRUSTEES/DOCTORS/ATTENDANTS

15. Make eye contact
Look alert & attentive
KNOWLEDGE
+
ACTION
+
COOPERATION (Team work)
EFFICIENCY

16. POLITENESS
COSTS
YOU
NOTHING

17. KNOW THE CURRENT STATUS
Number of patients
No. of discharges
Likely date of discharge of every patient
Discharge summary made or not
Billing is done or not
Rooms available & rooms ready
Patient feedback form to be filled

18. IPD

19. ADMISSION
PATIENT REGISTRATION
NURSING STATION INFORMED/ROOM READY
PATIENT GUIDED TO ROOM
INFORM RMO
NURSES INFORM FRONT OFFICE EVERY
MORNING 7.30 P.M ABOUT THE ROOMS
MAKE SURE RMO GIVES A STATUS REPORT TO CONSULTANT
RMO WRITES HISTORY, NURSE TAKES VITALS
DOCUMENTED
PHYSICIANS INSTRUCTIONS PASSED ON TO THE PATIENT
ENTRY IN
ADMISSION
REGISTER
EXPLAIN
ALL ROUTINES
SERVICES

20. ONE PRICK
For Drip & taking the Blood
Sample

21. THE DISCHARGE PROCESS
DOCTOR INFORMS THE PATIENT & NURSE
NURSES INFORM THE FRONT OFFICE
MEDICINES CHECKED & FUTURE COURSE EXPLINED TO PATIENT
FILES/RECORDS COMPLETED WITH DISCHARGE SUMMARY
SENT TO FRONT OFFICE FOR BILLING
PATIENT DISCHARGED
DISCHARGE SUMMARY IS BEING MADE
VERBALLY
&
HIS
COORDINATE
TO FIND OUT
WHEN THE
BILL IS READY
INFORM PATIENT & ARRANGE FOR WARD BOY

22. THE EMERGENCY PROCESS

23. WHEN THE AMBULANCE IS CALLED FOR
Please connect the outcall to the RMO
to qualify the emergency based on
distance, Patient condition
CASUALTY NURSE IS INFORMED
Furnish the ambulance with requisite infrastructure

24. AMBULANCE
DRIVER INFORMS FRONT OFFICE
FRONT OFFICE COORDINATES WITH CASUALTY & RMO
CASUALTY GEARED UP
PATIENT RECEIVED
TREATED

25. EMERGENCY RESPONSE TIME
2 MINUTES

26. IN THE CASUALTY
Emergency drugs & equipments to be
checked daily in quantity & functionality
Casualty register for all the patients
1 Stretcher & Wheelchair always in the
Casualty

27. COORDINATION WITH F & B
•Diet Requisition to be sent within 20 minutes of
doctors round
•Bed/Room change to be informed to the dietician,
F&B & Front Office
•Patient feedback on Diet & F&B to be entered on the
daily report

28. •Patient discharge intimation to be sent timely
•Diet requisition to be sent on given format
•Please consult the diet with the doctor
•Documentation of diet change at the Handing
over & Taking over time
•Documentation in the activity sheet

29. HIS ENTRY
AT ALL STAGES

30. DISCIPLINE
&
AWARE

31. COMPLETE
CLINICAL
PICTURE OF
EVERY PATIENT

32. Diagnosis of all cases
Treatment being given
Procedures done/pending
Diet prescribed/change
Likely date of discharge
Investigations done/pending
Reports awaited
Pre/Post Op procedures
PAC done/pending

33. REPORTING ANY UNTOWARD HAPPENING/
PATIENT COMPLAINTS/DELAYS
(Any Dept.)
IMMEDIATELY TO Dr R.Solanky in day &
MR …………….. in night

34. Activity sheets to be completed &
sent to billing department daily

35. INDENTING
FOR HOSPITAL FOR PATIENT
From StoreFrom Pharmacy From Pharmacy
•STOCKREGISTERTOBE
MAINTAINED
•REQUISITIONRAISED
ONCEIN2WEEKSBASED
ONLAST15DAYS
CONSUMPTION
•SUPPLEMENTARY INDENTIF
REQUIRED
ON A DAILY BASIS
AS & WHEN REQUIRED

36. FROM STORES : Stationery, Soaps etc.
FROM PHARMACY : Betadiene, Syringes, Savlon,
Suction Catheters, Test tubes etc.
Crash Cart should always have atleast 10 of each of
these disposables
FOR PATIENT
1+2 INDENT/PRESCRIPTION BOOKLET
All patients to sign all the indents
Cash payment made by cash patient
Credit patient bills to be signed daily by patient/attendant

37. VISITING HOURS
Weekdays –5.00 p.m –7.00 p.m
Sundays –11.00 a.m –1.00 p.m
4.00 p.m –6.00 p.m
NO. OF ATTENDANTS

38. IDENTIFYING & BRIDGING THE GAPS
•Poor PR
•Lack of Communication
•No Feedback
•No Audits & Evaluation system
•Lack of motivation
•Inadequate staff
•Negative attitude
•Poor Leadership
•Involvement of supervisors in direct patient care

39. THANK
YOU