Organizational conflict

SOLLUTION FOR CONFLICTS

1. ORGANIZATIONAL CONFLICT By, S.SANJANA CHOUHAN

2. DEFENITION According to Joe Kelly ,” conflict is defined as opposition or disagreement between persons, groups or ideas “. A conflict is serious disagreement or argument between two or more persons. Conflict is an unavoidable part of our everyday professional and personal lives.

3. TYPES OF CONFLICT

4. NATURE OF CONFLICT CONFLICT IS DIFFERENT FROM COMPETITION : Competition takes place when individuals or groups have incompatible goals but do not interfere with each other as they try to attain their respective goal. FOR EXAMPLE: In sports, track events are the example of competition because every runner tries to run faster but they are not allowed to interfere with each other. While cricket , hockey are the example of both conflict and competition.

5. INTRRA INDIVIDUAL CONFLICT : These conflict arises within a person. These conflicts are generally related to the goals a person wants to achieve or roles in the manner he wants to achieve. FOR EXAMPLE: A secretary may have to lie on instructions that his BOSS is not in the office to avoid an unwanted visitor or an unwanted telephone calls. INTER INDIVIDUAL CONFLICT : Conflict arises between two or more individuals have competition to achieve scarce things such as status , power , position , promotion .

6. INTRA GROUP CONFLICT : The conflict arises within the group’s members which often affect group’s performance . The way the two sons of late Dhirubhai Ambani are fighting on ownership and control of reliance individual is an typical example. INTER GROUP CONFLICT : The conflict arises out of interaction of various groups. Between groups , departments in an organization .

7. INTRA ORGANISATIONAL CONFLICT : The conflict arises with in various levels and departments of organisation . Horizontal conflict Vertical conflict Multi-channel conflict

8. INTER ORGANISATONAL CONFLICT : The conflict arises between the organisation . Conflict between head office and manufacturing unit.

9. Increased involvement. Innovation and creativity. Personal growth and change. Clarification of personal objectives. Improve the quality on decision making. Unresolved anger . Personality clashes. Misunderstanding. Wastage of resources. Delayed information. Tension. Task becomes secondary.

10. CONFLICT RESOLUTION 1. AVOIDANCE 2 . COMPETITION

11. 3. ACCOMMODATION 4. COMPROMISE

12. 5. COLLABORATION

13. THANK YOU