Orlando’s Arnold Palmer Hospital Layout Strategy-1.pptx

Orlando Arnold's case study solved

1. “Orlando’s Arnold Palmer Hospital Layout Strategy” IME-456 Production & Operations Management Presented By: Presented To: Prof. Dr. Qaiser Saleem Abu Huraira 2020-IM-7 M. Asim 2020-IM-14 Faizan Rehman 2020-IM-24 M. Ali Nawaz 2020-IM-33 Faheem Malik 2019-IM-8 1 Case Study G-3

2. About Orlando’s Arnold Palmer Hospital: 2 Fig. Linear Hallway Layout Started in 1989 273 Bed, 11 story building Objective: Children & Women comforting services Traditional Layout (Racetrack Design) Disadvantages of Racetrack Design: Each nurse walks 2.7 miles per day Nursing shortage High cost of staff Running out of rooms

3. Servicescape Layout: 3 Servicescape Layout (Proposed) Possible Advantages: Naturally lit up (14-feet ceiling) Central and Local Nursing stations New station to room distance (14 feet) Time savings ( upto 20%) Pie shaped optimized rooms Semi private rooms Pull-down beds for parents Fig. Circular Pod Layout

4. Q1: Identify the many variables that a hospital needs to consider in layout design 4 Serene Environment Patient Safety Accessibility for all Patient Transportation Supplies Transportation Family Accommodation Staff Accommodation Effective Communication Critical Patient Areas

5. Q2: What are the advantages of the circular pod design over the traditional linear hallway layout found in most hospitals? 5 Efficient nurses’ movement Easy monitoring of multiple rooms Easy accessibility of nurse in emergency Easy accessibility of supplies in emergency

6. Q3. 6 The total distance "to and from" the patient rooms would be =6×2×2×(20+30+40+50+60+70) =24×270 = 6,480 feet Total distance for 20 trips to the medical supply room = 20×2×50 = 2,000 feet Total distance for 5 trips to the break room = 5×2×40 = 400 feet Linear hallway layout: Nurse Thomas Smith’s day includes 6 trips from the nursing station to each of the 12 patient rooms (back and forth), 20 trips to the medical supply room, 5 trips to the break room, and 12 trips to the linen supply room. What is his total distance traveled in miles?

7. Q3. (Continued) 7 Total distance for 12 trips to the linen supply room = 12×2×30 = 720 feet Total distance travelled by Thomas Smith per day: 6,480+2,000+400+720 = 9,600 feet   Linear hallway layout: Nurse Thomas Smith’s day includes 6 trips from the nursing station to each of the 12 patient rooms (back and forth), 20 trips to the medical supply room, 5 trips to the break room, and 12 trips to the linen supply room. What is his total distance traveled in miles?

8. Q4. 8 The total distance "to and from" the 12 patient rooms would be =7×2×12×14 = 2,352 feet. Figure 9.22 illustrates an architect’s drawing of Arnold Palmer Hospital’s new circular pod system. If nurse Susan Jones’s day includes 7 trips from the nursing pod to each of the 12 rooms (back and forth), 20 trips to central medical supply, 6 trips to the break room, and 12 trips to the pod linen supply, how many miles does she walk during her shift? What are the differences in the travel times between the two nurses for this random day?

9. Q4. (Continued) 9 The distance traveled for 20 trips to medical supply =20×2×60 = 2,400 feet The distance traveled for 6 trips from the nursing pod to the break rooms =6×2×60 = 720 feet the distance traveled for 12 trips from the nursing pod to the pod linen supply =12×14×2 =336 feet

10. Q4. (Continued) 10 Total distance travelled by Susan Jones per day: = 2352+2400+720+336 = 5808 feet Nurse Susan Jones walks 0.7 miles lesser distance compared to nurse Thomas Smith in a shift.  

11. Q5. 11 Servicescape: The physical surroundings in which a service takes place, and how they affect customers and employees. Importance: Patient Comfort and Healing Efficient Operations Safety and accessibility Staff productivity and satisfaction Physical Ambiance The concept of servicescapes is discussed in this chapter. Describe why this is so important at Arnold Palmer Hospital, and give examples of its use in layout design.

12. Q5. (Continued) 12 Servicescape in Layout Design: The layouts of the facilities, patients' rooms, surgical wards, customer waiting areas, reception, operating rooms, intensive care areas, nurses stations, doctors' consulting rooms, rest rooms The interior design and decor The food and medical supplies

13. Q5. (Continued) 13 Examples of servicescape in hospitals: An emphasis on natural lighting and greenery wherever possible in terms of indoor plants. Light pastel shades for the walls and other interiors. Quiet and low decibel ambience. Clean, hygienic and well maintained rest rooms. Prominent signages to enable patients to locate proper facilities in the hospital.

14. References 14 [1] B. R. ,. C. M. JAY HEIZER, OPERATIONS MANAGEMENT Sustainability and Supply Chain Management, 12th Edition: Pearson, 2017. [2] P. F. A. P. J. R. M.-K. Jillian C. Sweeney, "How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?," Journal of Services Marketing, vol. 37/9, pp. 1120-1131, 2023.

15. Thank You! Any Questions?