Out patient services.pptx

Out Patient Department , process , Importance, Services provided in OPD

1. OUT PATIENT SERVICES PRINCE KHANDELWAL

2. INTRODUCTION OPD  is a very integral part of a hospital. Outpatient services refer to medical and healthcare services that are provided to patients who do not require overnight stays in a hospital.  These services are designed for individuals who need diagnostic tests, treatments, or consultations with healthcare professionals but do not need to be admitted to the hospital for an extended period. OPD describes as the first face of the Hospitals, as it is one of the first point of contact between patient and the Hospital. Presentation title 2

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6. TYPES OF OUT PATIENT SERVICES Presentation title Diagnostic Services: This includes various tests and procedures such as blood tests, imaging studies (X-rays, MRIs, CT scans), and other diagnostic examinations. Treatment Services: Outpatient treatment services cover a wide range of medical interventions, such as chemotherapy, radiation therapy, infusion therapy, and minor surgical procedures. Consultations: Patients can schedule appointments with specialists or general practitioners for medical consultations, advice, and follow-up care. Rehabilitation Services: Physical therapy, occupational therapy, and other rehabilitation services are often provided on an outpatient basis. Wellness and Preventive Services: Routine check-ups, vaccinations, and health screenings are examples of outpatient services aimed at maintaining overall health and preventing illnesses . 6

7. TYPES OF OPD Presentation title Centralized Out patient Services :-  : All services are provided in compact area which includes all diagnostic and therapeutics facilities being provided in the same place. Decentralized Out Patient services :-  Services are provided in the respective departments. 7

8. FUNCTIONS Provide medical consultations with specialists or general practitioners to address various health concerns and Offer advice, diagnosis, and treatment recommendations for patients. Conduct a range of diagnostic tests and investigations, including blood tests, X-rays, CT scans, MRIs, and other imaging studies. Perform minor medical procedures and treatments that do not require hospitalization, such as wound care, suturing, and certain surgical procedures. Offer follow-up care for patients who have undergone previous treatments or surgeries. Organize specialized outpatient clinics led by various medical specialists (e.g., cardiology clinic, orthopedic clinic, dermatology clinic). Provide focused care for specific health conditions or organ systems. Conduct health education sessions to promote wellness, disease prevention, and lifestyle management. Provide counseling services for patients dealing with chronic illnesses or facing challenging health situations. To carry out after care and medical rehabilitation, when necessary, after discharge from hospital. To compile, collate and analyze records of patients using outpatient services for Epidemiology, clinical research and for periodic assessment of clinical outcomes. Presentation title 8

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10. LAYOUT Reception Area: Welcoming and spacious area for patient registration and check-in. Reception desks with staff to assist patients with appointments, inquiries, and paperwork. Waiting areas with seating, reading materials, and possibly a play area for children. Consultation Rooms: Private and soundproof consultation rooms for one-on-one discussions between patients and healthcare providers. Equipped with necessary medical equipment and technology for examinations and consultations. Diagnostic Imaging Section: Space for diagnostic services such as X-rays, CT scans, MRIs, and ultrasound. Imaging rooms with appropriate equipment and a waiting area for patients undergoing imaging studies. Laboratory Section: Laboratory facilities for blood tests, urine tests, and other diagnostic procedures. Collection areas with phlebotomists or laboratory technicians. Treatment Rooms: Rooms equipped for minor medical procedures, treatments, and interventions. Facilities for administering intravenous (IV) therapy, injections, and wound care. 10

11. CONT... Presentation title Pharmacy: On-site pharmacy or medication dispensary for convenient access to prescribed medications. Pharmacy staff to provide information and counseling on medications. Emergency Care Area: Designated space for addressing urgent medical issues that do not require hospitalization. May include a few treatment rooms and necessary emergency equipment. Staff Workstations: Workstations for healthcare providers and administrative staff Area for medical records and documentation. Corridors and Signage: Clear signage throughout the department to guide patients to different areas .Wide corridors to accommodate the flow of patients and staff. 11

12. POLICY AND GUIDELINES  Presentation title  Sustained and continuity of high standard patient care .  Modern technology and methods.   Obtain total patient satisfaction.  Highly motivated and trained, skilled hospital staff.  Manual of procedures for hospital staff.   Periodic training and review system.   Recording and retrieval system.   System of appointment   Morning and afternoon clinics 10.Proper Sinage System 12