Passenger Safety and Food Safety How RailRestro Ensures Both.pdf

Discover how RailRestro skillfully balances passenger safety with gastronomic delight through its hygienic train food delivery solutions. Learn how you can order food in train confidently and enjoy fresh, safe food on train, thanks to FSSAI-certified kitchens, tamper-proof packaging, and real-time delivery tracking systems. Dive into the full article for a taste of safe and seamless rail dining!

1. Passenger Safety and Food Safety: How RailRestro Ensures Both


Journeying by train in India always feels like a nostalgic experience. Similarly, savoring delicious food naturally gives an
adrenaline rush while traveling. So, a hot, tasty meal while enjoying the view from the window is part of the Indian
railway experience. Millions of passengers travel every day, and the two hearts and souls of the issue are passenger
safety and food safety.
Thanks to IRCTC and e-Catering RailRestro. Let’s dive into how passenger safety and food safety are ensured by
Railrestro and IRCTC.

A Look Back: How It All Started
Earlier, getting food on train meant whatever was available from station food or from pantry cars, which were
sometimes good and sometimes even worse than you have imagined! Hygiene was a big concern then. Unfortunately,
passengers had no choice but to eat bland meals, especially on long train journeys.
Following the complaints and rising health concerns of the passengers, IRCTC made positive improvements to its food
delivery systems. In 2014, it launched the e-catering service to let passengers order fresh meals from reputable
restaurants, and RailRestro became one of its key partners.
Simultaneously, passenger and food safety was being viewed through a new lens; many changes were introduced to
make sure passengers felt safe on board.

2. How Food Safety and Passenger Safety is Ensured by RailRestro and IRCTC
Railrestro is here for Food Safety First. Here’s How It Works
FSSAI-Approved Restaurants: RailRestro delivers love and good food. The App partners with quality restaurants
approved by the Food Safety and Standards Authority of India. This ensures taste and hygiene .

No More Pantry Car Surprises: Now, you can choose what you want to eat — from biryani to thalis to Jain food on the
train. Get it delivered fresh directly to your seat. The IRCTC e-catering platform lets you order from your phone in just a
tap.

 Safe Packing: Meals are packed properly to avoid contamination during food delivery on the train.

 Feedback System: Want to customize your thali or Group Food on Trains? Call 91 81022 02203. For any queries,
mail us instantly at [email protected]. We ensure to take quick action on your problems. This improves the
relation between passengers and RailRestro.

 No Contact Delivery (Post-COVID): RailRestro and IRCTC adapted to post-pandemic needs by introducing
contactless deliveries and staff with proper hygiene protocols.

How We Ensure Passengers' Safety on the Train:
Keeping passengers safe on the train is a top priority. With proper precautions, travel becomes worry-free and secure
for everyone onboard. Let us know how.
 Verified Staff: All RailRestro delivery agents carry IDs, and passengers get the agent's contact details in advance.

 GPS Tracking of Meals: The status of your order is live-tracked, which also helps passengers stay alert and
informed.

 Security Coordination with RPF: The Railway Protection Force (RPF) stays active, especially at major stations. In
emergencies, helplines and WhatsApp support are available.

 Clean Coaches, Clean Kitchens: Cleanliness is safety. IRCTC conducts regular kitchen audits and keeps coach
cleanliness a top priority.

 AI Cameras: Many stations now use surveillance systems to monitor food handling, cooking, and even the
behavior of catering staff.

3.  Verified Kitchens: Only FSSAI-licensed and IRCTC-approved kitchens are partnered for food delivery, maintaining
strict hygiene and food safety protocols.

 Feedback : Passengers can instantly report any issues through the app and IRCTC's social media app. Swift
resolution and follow-ups ensure accountability.

 Timely Support: RailRestro and IRCTC provide 24x7 customer service for queries related to food, hygiene, or
safety—ensuring help is just a tap away.

 Digital Payments for Safety: To avoid cash handling and related risks, RailRestro supports multiple digital
payment options; the same is the case with IRCTC.

In a recent report by The Hindu (2023), IRCTC revealed that over 1 crore meals were delivered via e-catering in just one
year — and food complaints reduced by 40% after RailRestro joined as a partner for food delivery in train .
Fun Fact: IRCTC's kitchen in Noida is one of India’s largest rail kitchens, making 20,000+ meals a day, all FSSAI-
certified.

The Future holds Smarter Passenger Safety and Tastier Food Safety Measures
 AI-Powered Hygiene Checks: RailRestro may use AI tools to scan kitchens for hygiene — in real time!
 More Healthy Options: Keto meals, diabetic-friendly thalis, and gluten-free food on trains might become
common.
 Voice Ordering & Voice Support: Ordering a meal on wheels could soon be as easy as speaking into your phone
in your own language.
 Digital Safety Buttons: IRCTC is also working on emergency buttons linked to RPF for quick passenger response.

In today’s train journeys, passenger safety and food safety go hand in hand. When your meal is clean, your delivery
agent is verified, your coach is hygienic, and help is just a call away — the entire experience becomes smoother, safer,
and more enjoyable. Thanks to IRCTC, IRCTC e-Catering, and RailRestro, safety isn’t just about security; it’s about trust,
hygiene, and delivering fresh food on train right to your seat. Because when you travel, you deserve peace of mind and a
warm, safe meal too.

4. FAQs
Q. Is food ordered through RailRestro safe to eat?
Yes, you can relish the food from Railrestro, which is linked with FSSAI-licensed restaurants and uses sealed, hygienic
packaging. The food orders are tracked and delivered fresh to your seat.
Q. What should I do if the food quality is not good?
You can immediately raise a complaint on RailRestro or IRCTC’s platform. Refunds and escalations are handled quickly.
We don't lure our customers for the sake of name and fame.
Q. Can I order food if my train doesn’t have a pantry?
Yes. Pantry or not, food on the train is available through e-catering. RailRestro delivers to most stations on major routes.
Q. How does RailRestro help in passenger safety?
RailRestro delivery agents are verified, and contact details are shared in advance. Food delivery is secure and follows
hygiene norms. Even the customer care executives are professional and well educated and can solve your issue in a
minute.
Source: https://www.linkedin.com/pulse/passenger-safety-food-how-railrestro-ensures-both-blogtravel-tsywf/
Read more
https://foodintrain0.wordpress.com/2025/09/01/receive-train-food-order-directly-to-your-seat-railrestro/
https://railmitra2.odoo.com/blog/food-in-train-2/meals-on-wheels-service-for-train-passengers-5

IRCTC and Railrestro cares for your Safe Journey