Peak Insight Executive Briefing - Collaboration.pptx

Please find here the Collaboration Slides

1. Tap into AI Collaboration Reimagine Work with the Webex Suite

2. Dean Letson Collaboration Specialist Richard Stepancic Technical Solution Architect

3. REIMAGINE WORK WITH WEBEX SUITE REIMAGINE WORKSPACES WITH DEVICES REIMAGINE CUSTOMER EXPERIENCE WITH CONTACT CENTER AND CPAAS Webex / Collaboration Platform

4. REIMAGINE WORK WITH WEBEX SUITE REIMAGINE WORKSPACES WITH DEVICES REIMAGINE CUSTOMER EXPERIENCE WITH CONTACT CENTER AND CPAAS Webex / Collaboration Platform

5. REIMAGINE WORK WITH WEBEX SUITE REIMAGINE WORKSPACES WITH DEVICES REIMAGINE CUSTOMER EXPERIENCE WITH CONTACT CENTER AND CPAAS Webex / Collaboration Platform

6. Purpose built Webex Suite for Hybrid Work + Future offerings Webex Platform AI, Security, Manageability, Sustainability Video Messaging Webinars Events Messaging Calling Meetings Whiteboarding Polling

7. Video Intelligence Gesture based reactions Background Augmentation Immersive share People Focus Face Recognition Lighting Correction 3D effects Audio Intelligence Optimize for my voice Optimize for all voices Telephony noise removal Bandwidth extension Audio watermarking Natural Language Webex AI Assistant Meeting Summary/actions items Automatic chapters Summarize if late to meeting Chat summaries Change message tone Message translation Reimagine hybrid work with Webex AI

8. First to market with AI-driven innovations Audio Video NLU Analytics Echo cancellation Media resilience Spatial audio Mic beamforming Noise Removal Optimize for my voice Optimize for all voices Noise removal for PSTN Noise removal 2.0 Video motion detection Face Detection Speaker triangulation Face recognition Proximity Virtual backgrounds Gesture recognition People Focus ML Codec Ultrasound motion detection Multi-lingual Webex Voice Assistant Transcriptions Meeting action items and highlights Translations Local commands Personal Insights Recommendation engines People Profiles 1990 2015 2022 2020

9. Calling

10. Webex Calling 13M+ Webex Calling users 8B+ Monthly calls 140+ Markets served  Cisco’s flagship cloud calling solution Enterprise-grade phone system Centralized management Multiple deployment options Cisco world-class security Webex Calling BDM

11. Webex Go Simultaneous ring Business texting Hot desking & hoteling Desktop and mobile apps Mobility Call forwarding, hold, transfer Selective call rejection Speed Dial 100 Call redial Distinctive ring Directory search (Enterprise and Personal) Do not disturb Privacy Outbound caller ID blocking Make and receive calls Three flexible PSTN options Availability in 130+ countries Business continuity (CFNR) E911 Single pane of glass admin Call history reporting and API Analytics and troubleshooting Administration Call queue analytics Cloud-based fax Video (point to point) ATA support Analog | Fax | Video | DECT DECT devices Monitor, coach, barge, takeover Call transfer – attended/blind Directed call pickup Agent / supervisor Agent join / unjoin queues Call routing Auto attendant Call waiting Hunt group Inbound caller ID Music on hold Sequential ring Attendant Console Request call back Skills based routing Call queuing Inbound call management Call history Call logs w/click to dial Visual voicemail Cloud-based call recording Voicemail transcription Call history and voicemail Alternate numbers Busy lamp monitoring Shared lines Conferencing (site based) Three-way calling (variable length) Virtual lines N-Way voice and video calling (6) Exec / assistant roles Multi call window Multiple lines on Cisco Phones Multi line support Multi call / line experience Noise removal Enhanced user experience Live call captions and translations Elevate call to a meeting PSTN noise removal Mini call window Enterprise-grade calling Webex Calling BDM

12. 99.999% Proven Webex Calling availability Global cloud platform Webex Calling Webex Calling BDM

13. Support for legacy endpoints Preserve UCM workflows and integrations Latest version of UCM 15 UCM redundancy with Enhanced Survivability Multi-tenant Webex Calling Dedicated Instance Flexible deployment options AUS sites APJC sites EMEA sites AMER sites Webex Calling BDM

14. Flexible PSTN in 140+ markets Feature parity with UCM 95% Zero downtime with Site Survivability Support for legacy endpoints Preserve UCM workflows and integrations Latest version of UCM 15 UCM redundancy with Enhanced Survivability Multi-tenant Webex Calling Dedicated Instance Flexible deployment options Customer experience solutions Webex Calling BDM

15. Webex Calling Summaries Powerful post-call insights AI-generated call summaries provide call notes, highlights and action items. Summaries can also be edited by end users. Coming soon

16. Voicemail Transcription Voicemail at-a-glance With voicemail transcription , the user receives an email with the voicemail transcription in the body of the email and .WAV file as a voicemail attachment. User can also see the transcription in the Webex App Available now

17. HD Voice Smart audio intelligence HD Voice improves quality of incoming calls by; removing background noise, and; converting narrowband audio to wideband for improved speech intelligibility. On by default

18. AI Codec Crystal-clear audio Industry-first Webex AI Codec. Generative AI audio will rebuild audio in poor bandwidth conditions. Also bringing reduced storage costs due to reduction in bandwidth (up to 16x) resulting in compressed audio. On by default

19. Meetings

20. Meet Collaborate with top notch audio and video 27B+ meetings

21. A reliable meeting experience that simply works Award-winning audio intelligence to o ptimize voice in noisiest environment Customized views of people, content, or layout Engaging presentations with physical and virtual worlds blended Sharing individual files, app, screens, or external camera Automatically adjusts video resolution for graceful transitions Translate conversations in real time from 10+ spoken languages to 100+ languages*. Catch up on missed meeting, including mentions, actions, and more. Webex Meetings BDM

22. Gesture controls Immersive, inclusive experiences Real-time translation and transcription from English to 108 languages Improved interaction with People Focus Webex Meetings BDM

23. Noise Removal Smart audio options built for Hybrid work Webex leverages advanced Audio Intelligence technology to remove background noise , distinguish between foreground and background talkers and enhance low-fidelity external caller audio. On by default

24. Stepped Away Detect when you walk away, prompt when you get back Webex automatically detects when you have “ stepped away ” from the meeting and turns off your video and mutes your microphone. When you return, Webex will summarise what you have missed. Available now

25. In-Meeting Summaries Ask Me Anything With AI Assistant in-meeting summaries , you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. Available now

26. Post-Meeting Summaries Quickly catch up and focus on what matters AI-generated recording summaries , including notes, action items, and chapters, so you can get to the parts of the recording that are most relevant to you. Available now

27. Messaging

28. Chat keeps work flowing between meetings 15B+ messages

29. Messaging: Keep workflows moving forward Rich messaging Express yourself with feature-rich messaging including flagging, quoting, threading, emojis, and GIFs. Instant search Reduce time looking for items with instant search for people, spaces, conversations, and content. Personal Insights Receive personalized insights to promote personal well-being and build better connections. Leverage spaces Create team spaces to collaborate on workstreams. Browse public spaces to connect with colleagues. Embedded apps Keep important apps and urls top of mind and right where you need them. Highlight content Flag or forward important messages. Use @mention to assign tasks or bring information to the attention of colleagues.

30. Space Summaries Save time and catch-up fast with Space and Thread Summaries Been busy or away from the office? Quickly catch-up on missed message, key points and decisions with Space Summaries. Click on the Cisco AI Assistant in the top right corner. Choose what time period you want to recap: 1h, 1day, 1 week or custom. Available now

31. Rewrite Message Say it better with Message Rewrite Pressed for time and no time to figure out the right words or tone? Rewrite, Improve, Fix mistakes, make it Shorter or Longer. Select the perfect tone from Casual, Formal, Empathetic and more, or add an emoji 🙂 Just type your message and click Rewrite Message Available now

32. Thread Summaries Don’t have time to read a lengthy thread and don’t want to miss out on important information? Choose a message thread and click on Summarize Summaries are only available to space members in your organisation Available now

33. Translate Message Message Translations breaks down language barriers Translate an individual message or an entire space from any language to your desired language. Select your language in your settings. Settings Messaging > Message Translation Available in 30+ languages Available now

34. REIMAGINE WORK WITH WEBEX SUITE REIMAGINE WORKSPACES WITH DEVICES REIMAGINE CUSTOMER EXPERIENCE WITH CONTACT CENTER AND CPAAS Webex / Collaboration Platform

35. 36 Socialize Concentrate Learn Collaborate The purpose of office of the future is different from the office of the past The return on commute must be worth it

36. Home offices Shared spaces Hot desks Meeting rooms Purpose-built workspaces for different use-cases Dedicated and shared spaces Focus rooms & huddle spaces Rethink office desk allocation Small-medium meeting spaces On the go Your portable workspace, anywhere Conference rooms Large meeting rooms and boardrooms Ideation spaces Co-create in-person and virtually Learning spaces Training, classrooms and auditoriums Easy-to-use, simple to deploy and manage

37. Digitize workplace management Voice and video enable every space AI-POWERED | PEOPLE FIRST Create Distance Zero experiences What it takes to create friction-free collaborative workspaces

38. Only from Cisco and NVIDIA Unparalleled AI-powered platform for hybrid work. RoomOS Purpose built collaboration devices - with intelligent cameras, mics, and codecs Most powerful AI/ML engines – up to 20x faster - to power next generation experiences AI at the edge Cloud scale AI Optimized AI software for image processing, speech recognition, and other applications People Focus, Real-time translation, transcription, meeting highlights and summaries AI Assistant

39. 40 Session ID AI-building blocks for equitable meetings Meeting Zones for open spaces and glass walls Frames camera intelligence Background noise removal and optimize for my voice Adaptive, beam forming, microphones Facial recognition and name labelling Head detection and always-on people counting

40. Pick the best camera angle Automatically follow speakers Seamlessly switch scenes Cinematic Meetings

41. Cinematic meetings video

42. Cinematic meetings Multicamera configurations, directed by AI-powered  RoomOS , to give the best view of any meeting at any moment

43. Bringing Cinematic Meetings into any room shape and size

44. Extended Speaker High-quality close-ups and people framing in large rooms Far-end view Coming 3Q CY24

45. Speaker and Group Multi-stream for Webex Ensure remote participants get the best overview of the room, and the active speaker! Coming 3Q CY24

46. Presenter and audience Cinematic experiences in auditorium-style rooms

47. Campfire meeting spaces Reimagine the most critical meetings Far-end view

48. Reimagine every workspace Desk Cameras & Headsets Phones Desk Series Board Series ANYWHERE CONFERENCE ROOMS OPEN SPACES HOT DESKS Room Series AI-POWERED | INTEROPERABLE | SUSTAINABLE

49. HYBRID WORK CHALLENGE: VIDEO ENABLED WORKSPACES OF MEETINGS WILL HAVE AT LEAST ONE REMOTE PARTICIPANT 98% OF CONFERENCE ROOMS ARE VIDEO ENABLED 15%

50. 'Video enabled’ requires more than a camera and monitor

51. PC CONTROLLERS & SWITCHERS OCCUPANCY & ENVIRONMENTAL SENSOR MICROPHONES SPEAKERS AMPLIFIER & DSP ADAPTERS & CABLING SHARING K ITS & DONGLES MOUNTING & AV HOUSING Room deployments are overly complicated… Complex to deploy Complex to use Complex to maintain But beware meeting room complexity

52. Book in advance Book at the office Make it yours Hot desk in with a QR code to make it your own personalized device. Note: Hotdesking doesn’t require Cisco Spaces booking in advance Book a desk in the lobby or find a desk showing green and make it yours. Book a desk using the Cisco Spaces web app and find your desk once you arrive. https://smartworkspaces.ciscospaces.com Reserve and find a desk space

53. A complete portfolio of Microsoft Teams Rooms Board Pro 55/75 Room Kit Pro Desk Pro Room Bar Room Navigator Room Kit EQ Room Bar Pro Room Kit EQX Teams Panel Q3 2024 Headset 320 Series Headset 720 Series Desk Camera 4K

54. Cisco provides end-end solutions to enable IT to digitize workplace management Cisco Devices Always-on people count & environmental sensors Webex Control Hub Get a view of your whole room (including peripherals). Cisco Thousand Eyes Thousand Eyes agents on Cisco devices. Cisco Spaces End-to-end visibility for end users, IT, and Facilities teams

55. Troubleshoot in real time ThousandEyes agents installed on collaboration devices Monitor overall network path quality and individual metrics like loss, latency, and jitter

56. Combine the power of your Cisco network infrastructure to create safer , smarter workspaces . Cisco Catalyst ® Access Points and Switches Collaboration Devices Meraki ® Infrastructure and V ideo Third -P arty W ired and W ireless S ensors Cisco Spaces Leverage occupancy and environmental IoT sensor data to provide users, IT, HR, and Facilities invaluable workplace insights

57. Employees Better experience Enhanced productivity Focus on wellbeing ​ Facilities & Real Estate Space occupancy & utilization Environmental monitoring Extend to enterprise systems IT Teams​ Open Middleware Platform Partner framework Proactive monitoring As-a-Service – 30 min to activate Insights for the stakeholders who make hybrid work happen. Cisco Devices together with Cisco Spaces​

58. Power Hybrid Work, sustainably Rich sustainability insights inside Control Hub

59. Devices designed with circularity in mind Example: Cisco Room Bar Applying circular design principles to support sustainability outcomes. 35,000 pounds of material savings per year due to lighter form factor 17 litres of packaging volume reduction 18 More units to be stacked on a pallet, increasing shipping efficiencies 100% recyclable packaging

60. Circular design principles applied throughout the product lifecycle >74%+  PCR Plastics Reduced, recycled packaging Low-power standby modes Take-back and recycle schemes The most sustainable desk phone available. Example: Cisco Desk Phone 9800 Series

61. AI in Collaboration 

62. How can AI help people at work? Increase productivity Improve communications  Stay informed  Reduce fatigue